Disappointing Customer Service and Repeated Fulfillment Mistakes
As a small mobile repair business, we depend on receiving the correct parts to keep our commitments to our customers. Unfortunately, our experience with A-Premium has been extremely disappointing. This was not our first fulfillment issue, but this latest one was the final straw. We ordered a dual catalytic converter assembly and instead received brake rotors—a completely unrelated product. This forced us to delay a scheduled customer repair and negatively impacted our business. To make matters worse, there is no meaningful phone support. The only option is to send an email and wait. While their automated system states that email responses may take up to 24 hours, that turnaround is unacceptable when a business is sitting idle because the wrong parts were shipped. Mistakes happen, but what matters is how a company responds to them. When your livelihood depends on getting the correct parts on time, you need a supplier that is accessible and can resolve problems quickly. Based on our experience, we cannot recommend A-Premium to professional repair shops or other small businesses that rely on accurate and timely parts delivery.