Afloral (afloral.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 60% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered several items December 26 2022. It is now January 13 and there is no word on delivery status. I inserted my email and order number and it states “can’t be found”. I am a repeat customer and I am not sure I would order from them again.
Hello, We are very sorry about this! It looks like your package is lost in transit. We want to make this right, and our customer service manager will reach out. Thank you, Afloral
I am not happy with your return policy. I will no longer be purchasing from your company
Hello, We are sorry to hear this! We offer free returns and always want to make sure our customers are happy with their experience with us. We want to make this right, and our customer service manager will reach out. Thank you, Afloral
I’ve been wanting to get the Norfolk garland for sometime now but It is out of stock most of the time. I started checking their website every day until they restocked, I was able to snag one. I was so excited to get my 15 feet Norfolk garland but they sent me the wrong item; I got a potted pine tree instead. (not sure why) It’s pretty upsetting because the garland is out of stock again and I saw they won’t be restocking their holiday collection. I emailed customer service but still haven’t heard from them. Update: Afloral contacted me and not only they let me keep the pine tree but also were able to send me one new garland. I will continue to order from them. Great costumer service.
Hello, We are truly sorry about this! We have spoken to our warehouse team about this and will ensure this doesn't happen again. Our customer service manager has reached out to make this right. Thank you, Afloral
quick shipping, dried grasses came in unbroken, beautifully wrapped. Happy Customer :)
Ordered a lovely vase for our new kitchen table at half the cost anywhere else. Service was fast the product is five stars.
It looked different from the picture shown on the website.
Hello, Thank you for the feedback! It's always appreciated. We have sold out of that item, but our inventory team will reach out to our vendor. We want to make this right, and our customer service manager will contact you. Thank you, Afloral
I have loved Afloral for years. I always know that the product will be superior. Recently an ordered package did not arrive & even thought the carrier showed its delivery, Afloral re-sent my order. What a great company!!
I’ve ordered faux garland and florals from this company and each time the quality of product was excellent and it was delivered quickly!
The items I've ordered are always of excellent quality, and well packed. This time the item was great, but the terra cotta pot had been badly chipped. I emailed Afloral, (their suggested contact method) and asked how to return it. They replied really quickly, and instead of having to repackage and send back this particular item they just refunded the purchase price and shipping- no hassle. I will continue to order from them and will recommend them! Great products. Great customer service!
The delivery was very fast, the quality of my garland is amazing.
Love the color, but a few arrived broken- which was noted from the seller before buying. They are fragile and could break during transit.
Hello, We are sorry about this and appreciate the feedback. We have some new packing materials, hopefully, this protects the more fragile dried items better. We want to make this right, and our customer service manager will reach out. Thank you, Afloral
Stems met my expectations. Feels realistic and looks vibrant.
Great selection of dried florals. Arrived well packaged and looked just like the site.
The original package was delivered to an incorrect location in another city. I contacted afloral and they checked the situation and sent me out another package to replace my original lost one. It was amazing customer service! Like the best! Thank you! And I don’t normally leave reviews
Easy to use the website. Found a flower, ordered it and it arrived safely. It is exactly as pictured and a great azalea for the price. I use silk flowers in a cemetery setting and these will do beautifully. Am so glad to have found Afloral.
These “fronds” are quite anemic. Not at all as pictured. Very fragile. Lots of pieces just were crumbled in package. We ordered 3 packs. One had about half as many ferns as others. A real disappointment,
Hello, We are very sorry about this and only want our customers to receive high-quality items. We want to make this right, and our inventory team will take a closer look, and our customer service manager will reach out. Thank you, Afloral
The refund was partially issued. Had to ask for the rest of the refund. Product was toxic. Not sure how it’s legal in the United States to sell something that potent.
Hello, We are very sorry about this! Our inventory team has investigated this and removed that batch from our warehouse, and reached out to our vendor to ensure this doesn't happen again. Thank you, Afloral
The items from my order are exceptional quality! Customer service was great and shipping was fast!
Great quality products current with the interior design trends. I also reached out because of an order issue and I experienced both friendly and helpful customer service staff.
I received my order in a timely manner. When I opened the box, it was packaged with care and in great condition. The quality was phenomenal. Absolutely beautiful and perfect for my project!
102 reviews matching