Air Filter Factory LLC (airfilterllc.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Meghan T. · 26 reviews · Experienced 2026-04-07 ·
★★★★★
Poor customer service, lack of knowledge
Don't bother emailing this company for help. I was blown off twice with one sentence responses to important questions. Because my appliance has been discontinued, I was looking to speak to someone who could help me figure out an alternative... even if it was building something custom with filter materials.
Instead of helpfulness, I was met with a robotic response from a sales associate (Tara), not someone familiar with filters, as I had requested. The responses weren't even worded relevant to my questions, so who knows if she even read what I wrote.
When you are dealing with the safety and health of others, knowledge is important.
I had a few other filters on my list, including filters for my furnace and air purifiers for two places, but I won't be shopping here.
D
DAVID · 3 reviews · Experienced 2026-03-19 ·
★★★★★
Great customer service!!
Great customer service!!! I ordered the wrong filters (my fault) and they quickly resolved my issue and the filters look as good as original ones
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Thomas Uhing · 9 reviews · Experienced 2025-09-16 ·
★★★★★
Excellent Small Business
I needed a grease filter for my LG over the range microwave. I found the AIR FILTER FACTORY. I am glad and I did I found what I needed easily and at a fair price. Shipping was fast. Higher recommend this small business.
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Norah · 5 reviews · Experienced 2025-08-20 ·
★★★★★
Pricing is fair service is great and…
Pricing is fair service is great and the filters work what else do you need.
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Randy Lebedz · 3 reviews · Experienced 2025-07-14 ·
★★★★★
Great Customer Service
I have Duplex rental properties and was refurbishing both units in one building. They both have the same above the stove exhaust vent fan units.
They are Broan Nutone model BXT130WW.
I ordered a 2 pack of the specified grease filters, S99010467, as indicated on the unit's sticker.
When I received these from Air Filter Factory a few days later and tried to install them, I found that they were too large to fit into the vent units.
I called Air Filter Factory and spoke with Ken, the Consumer Retail manager. He explained that they had sent me the correct filter as specified on the unit label, but often the way these vent units are made, there are slight tolerances that prevent the specified filter to be installed.
Ken recommended that I use the Broan WA65F Aluminum Mesh Grease filter instead. Ken processed an exchange for me and I received the WA65F filters a few days later.
They fit perfectly into these Broan Nutone vent units.
Thanks for excellent customer service! I will order again!
Needed a grease filter for my new houses stove hood.I have used this company before had a good transaction needed another one.Smooth transaction exactly as described.
Air Filter Factory has been great but the filters have come in through USPS damaged two times. Pictures are available. Maybe try different shipping company.
Reply from Air Filter Factory LLC2025-05-29
Richard, thank you so much for your continued support! We’re so glad to hear you’ve had a great experience with Air Filter Factory overall! We’re really sorry the filters arrived damaged and truly appreciate you giving us the opportunity to make it right. Thank you so much for being our customer!
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Victoria Andis · 4 reviews · Verified · Experienced 2025-04-29 ·
★★★★★
Great quality
Great quality, pricing and shipping.
Reply from Air Filter Factory LLC2025-05-29
Victoria, thank you for the great feedback! We’re so happy to hear you were pleased with the quality, pricing, and fast shipping. We truly appreciate your support and look forward to serving you again!
Great service, quick delivery. A great replacement filter for my Jenn Air downdraft vent. The filter is about 1/8 inch longer than the original, but I was able to smush it in place. Works great!
Reply from Air Filter Factory LLC2025-05-29
PKY, thank you for the great review! We’re so happy to hear the filter worked well for your Jenn-Air downdraft vent even with that snug fit. It’s great to know it’s doing the job and that your experience with our service and delivery was a positive one. We truly appreciate your support!
Leslie, Thank you for the kind words! We’re so glad to hear you’re happy with the product and that it’s working well for you. We appreciate your support!
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Nick M · 1 review · Verified · Experienced 2025-04-28 ·
★★★★★
Filters delivered promptly and fit…
Filters delivered promptly and fit perfectly
Reply from Air Filter Factory LLC2025-05-29
Nick, Thank you for the great feedback! We’re so happy to hear the filters arrived promptly and were a perfect fit. We truly appreciate your support and look forward to serving you again!
The filter quality, customer service, shipping process was all 5 Stars. The only reason I gave 4 was the fact of feeling the price was a little high on these filters. That being said, I’m happy that they are available. I’m a retired Teamster and live within a fairly tight budget. I plan on purchasing again when it comes time. Thank you.
Reply from Air Filter Factory LLC2025-05-29
Rich, Thank you so much for your honest and thoughtful review. We’re truly grateful for your kind words about the quality, customer service, and shipping we’re glad to hear those all hit the mark! We completely understand your concern about pricing and truly appreciate your perspective, especially as someone managing a fixed budget.
We’re committed to delivering long-lasting value and will continue working to keep our products as affordable as possible. Thank you again for your support, and we look forward to serving you when you’re ready for your next filter!
Eustorgio, Thank you for your continued support! We're so glad to hear you like the product and have been coming back for more. It means a lot to us to have loyal customers like you!
It was so simple and easy. I sent an email explaining what I needed including dimensions and within 24 hours I had an email back with a link to the exact filter. 3 days later it was here.
Reply from Air Filter Factory LLC2025-05-29
Rocco, thank you for the fantastic review! We’re so glad the process was quick and easy for you from your initial email to having the filter in hand just a few days later. It’s always our goal to make finding the right filter as smooth and stress-free as possible. We truly appreciate your support!
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Frank B · 1 review · Verified · Experienced 2025-04-21 ·
★★★★★
Quick
Quick, good quality, great price.
Reply from Air Filter Factory LLC2025-05-29
Frank, thank you for the great feedback! We’re so glad you were happy with the speed, quality, and price. We appreciate your support and look forward to serving you again!
Right size and good price as well as fast delivery. 👍
Reply from Air Filter Factory LLC2025-05-29
Jerry, thank you for the great review! We’re happy to hear the filter was the right size, priced well, and arrived quickly. Your support means a lot to us!
I had and issue with the post office delivery. They immediately sent out a new one.
Reply from Air Filter Factory LLC2025-05-29
Anthony, Thank you for sharing your experience! We’re sorry to hear there was an issue with the postal delivery, but we’re glad we could quickly make it right. Your satisfaction means everything to us, and we appreciate your trust in our team! Thank you for being our customer!
Upon review of your listings was able to find the filters needed - and received in 3 days - very impressed - will be ordering again - also did not have to pay any postage
Reply from Air Filter Factory LLC2025-05-29
Mary, Thank you for the wonderful review! We’re so glad you were able to find exactly what you needed and that your filters arrived quickly and with free shipping! We truly appreciate your kind words and look forward to serving you again soon.
Peggy, thank you for the great feedback! We’re so glad the odd-size filter was a perfect fit for you. It’s always our goal to help you find just what you need thanks for choosing us!
The filters arrived in a timely manner. Ordering was easy. I have ordered these filters several times and have received great service each time.
Reply from Air Filter Factory LLC2025-05-29
Carolyn, thank you so much for your continued support and kind words! We’re thrilled to hear that ordering has been easy and that your filters have arrived on time with great service each time. Loyal customers like you mean the world to us!
