Customer happy
Customer happy, were happy. Quick service
About AirFreight.com
Data updated- Website
- airfreight.com
- Category
- Business Services
- Location
- United States · Long Beach
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (2/2)
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Is AirFreight.com legit?
AirFreight.com (airfreight.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
The driver had some truck issues &…
The driver had some truck issues & arrived a couple days late but was not a big deal. He went out of his way and jumped through many hoops to be sure he got the load delivered.
Reply from AirFreight.com2026-07-28
Jamison - We're glad the driver's dedication ensured your delivery, despite the unexpected truck issues. We value their commitment and appreciate your feedback. We're glad we could get it done for you.
Fast response time
Fast response time, and accurate on time delivery of goods.
Reply from AirFreight.com2026-07-27
Thanks for the feedback Kenny and thanks for choosing AirFreight.com
Fantastic Service
Everything went very smoothly and wonderful customer service. Very fast!
Reply from AirFreight.com2026-07-27
"Very fast!" Love to hear it :) Thanks for choosing AirFreight.com!
Expedite Load Experience with AirFreight.com
John Mark Peterson was absolutely amazing to work with! He was very persistent to find a driver to get our shipment picked up to get it delivered all the way to Tuscon, Arizona from central Missouri the next day! Not only was the delivery delivered earlier than estimated, the communication was top notch! The cost was also very competitive. The driver was very professional and knew his job well. I can't express enough how pleased we are with the service we received! Keep up the good work AirFreight!
Reply from AirFreight.com2026-07-25
Thank you for the kind words Jesse! John Mark IS amazing (and persistent). Early delivery and top-notch communication is what we're all about.
We used the same day courier service
We used the same day courier service. Andy Ernst helped us set it up. He was extremely helpful and put everything together at a moments notice. Exceptional customer service!
Reply from AirFreight.com2026-07-24
Thanks Aaron - Same Day is our specialty! And Andy is the best - appreciate the kind words and your business.
Shipping took too long
It took a week for my package to arrive, way longer than promised. Customer service didn't respond quickly either.
Reply from AirFreight.com2026-07-22
Isabella, Unfortunately you have rated an entirely different company. We are an Emergency 🚨 Freight Company and “Do Not” ship Packages. Feel free to Contact us at (800) 713-1000 and we will assist you in tracking down the correct company. Thank you very much, Customer Care at AirFreight.com
Great communication
Great communication, clear communication. On time.
Reply from AirFreight.com2026-07-22
Carolyn - thank you so much for feedback and for trusting us with your business!
AirFreight was very professional and prompt
AirFreight was very prompt, accommodating, professional, and timely with zero issues.
Reply from AirFreight.com2026-07-24
Appreciate the feedback Mark - glad we could take care of this for you and thanks for choosing AirFreight.com
AirFreight came through and got us out…
AirFreight came through and got us out of a bind. Steve Jannsen was amazing. He went above and beyond to assist me with a quote, booking and tracking. This was our first time using AirFreight to get a Same Day delivery and it was handled effortlessly and delivery got there earlier than expected. I will be keeping Steve's info on hand for any future needs.
Reply from AirFreight.com2026-07-22
We're all about same day delivery :) Steve is definitely the guy to call when you're in a bind. Thanks for trusting AirFreight.com
Reached out for a quote and received a…
Reached out for a quote and received a response within 5 minutes from Chris Noe. Quick with responses and driver updates.
Reply from AirFreight.com2026-07-22
Quick and responsive! We love to hear it. Thank you for trusting AirFreight.com
Airfreight is a get it done company!!!
We had some time sensitive freight in Fort Worth that could not seemed to be picked up by our supplier, the days lagged on and nothing seemed to happen. I finally had enough and called AirFreight. They had our two pallets picked up in two hours and delivered across multiple state lines the next day. Airfreight saved the day. It was at our building at 9:30 am, faster than FEDEX. These people are who you call when you need it done and you need it done NOW.
Reply from AirFreight.com2026-07-18
Thank you Ashlee! We're so glad we could help you "get it done" - Thank you for your kind words and for choosing us.
Outstanding Customer Service!
Outstanding Customer Service! Todd Anderson was exceptional for assisting in orchestrating pickup and delivery of a last-minute shipment. He was in direct communication throughout the entire process. The driver went above and beyond in ensuring our delivery was picked up (even after hours). Thank you all!
Reply from AirFreight.com2026-07-18
Todd is the best at what he does :) Thank you for your kind words about him and for choosing AirFreight.com
Great for last-minute urgent shipments
I had a last-minute urgent shipment from California to Massachusetts, and they delivered it in under three days exactly when promised. They were professional, flexible when plans changed, and made the entire process stress-free. I highly recommend them for any time-sensitive deliveries!
Reply from AirFreight.com2026-07-18
Thank you Kathryn - we're so glad we could make this happen for you and appreciate your kind words!
Your scheduling
Your scheduling, quick interaction and reaction to our request was spot on. Your driver was polite and professional. Your delivery was on time. I couldn't have asked for better service. Thank you.
Reply from AirFreight.com2026-07-18
Thank you Brook - it was our pleasure to get this done for you.
Amazing!!
Amazing service… on time communicative and affordable perfect couldn’t ask for better
Reply from AirFreight.com2026-07-18
Thank you Jasmine! And thank you for choosing AirFreight.com
No hassle exp and delivered as promised
Very easy to deal with and Steve was great at setting everything up for our emergency delivery.
Reply from AirFreight.com2026-07-18
Thanks Kerry - Steve is top notch - we're grateful for the kind words and for you choosing AirFreight.com
They Saved the Day
This company was great. They were professional, efficient, better than prompt, communicative and went above and beyond to make an impossible situation possible for our company. They Saved the Day!
Reply from AirFreight.com2026-07-18
Ah - "Saved the Day!" We love to hear it. Thank you for choosing AirFreight.com
The whole process
The whole process. It was timely and thorough.
Reply from AirFreight.com2026-07-24
We're glad to hear that our process was timely and thorough for you. We appreciate your positive feedback!
Jason
Jason, my representative, made the process very smooth and was in constant contact throughout the shipment, providing me with updates. Driver was very professional and delivery arrived well ahead of schedule.
Reply from AirFreight.com2026-07-18
We're lucky to have Jason as part of this team - and we're grateful for your kind words and for choosing AirFreight.com!