AliDropship

Dear Emma, Thank you for sharing your feedback with us. We are deeply sorry to hear about the inconvenience you have experienced. We kindly request that you contact our Compliance team at [email protected]. We assure you that we will take all necessary steps to resolve the issue to your utmost satisfaction. Best regards, AliDropship Compliance Team

Dear Yoel, We sincerely appreciate you taking the time to share your feedback with us. It is with great regret that we learn of your recent experience. We would like to assure you that we take all concerns seriously and are committed to addressing any issues that may have arisen. Would it be possible for you to contact us at [email protected]? We will conduct a thorough investigation and strive to provide you with a fair resolution. Thank you for bringing this matter to our attention. We value your trust and hope to have the opportunity to rectify the situation. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Rey, It’s great to hear you’ve found value in the marketing tools. Having the right resources in place can make a big difference when it comes to driving sales and building momentum for your business. If you ever find yourself needing a bit of support, know that we’re always open to helping out. Thank you for being part of our community. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Daniel, We’re thrilled to hear how smoothly everything came together for you with the Hiking Gear Premium store. It’s great that the setup aligned with your domain and that the product descriptions were ready to go right out of the box — sounds like you were able to focus on the exciting part of growing your business instead of getting stuck in the setup stage. Getting that first order so quickly through your Facebook ad must have been a really rewarding moment. If you ever need any help, please let us know — we’re always open to supporting you however we can. Thank you for being a valued part of our community. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Jessika, It’s great to hear how much time the Chrome extension has saved you. Being able to bring products in so quickly and customize them on the spot really streamlines the process, and finishing a bulk import in under an hour is definitely a win. If you ever need any help, please let us know — we’re always open to providing it. Thank you for being part of our community. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Anana, Thank you for sharing your valuable feedback with us. We deeply regret to learn that our business model did not meet your expectations. We would like to clarify that it is possible for you to manually process orders individually without the need to invest an additional $100 towards your deposit balance. However, utilizing the deposit feature offers the convenience of automating your order processing, eliminating the need to visit your website for every sale, which typically occurs 3-5 times a day. Please note that the decision to use this feature is entirely at your discretion, and we do not impose it upon our customers. Should you have any further inquiries or concerns, please do not hesitate to contact us at [email protected]. We are committed to addressing each and every one of your concerns. Thank you once again for your feedback, and we wish you the best of luck in your future endeavors. Best regards, AliDropship Compliance Team

Dear Ajmeer, We extend our sincerest apologies for the unfortunate experience you have had with our team. Please allow us to clarify that we remain committed to promptly addressing all inquiries and we deeply regret the delay in our team's response to your inquiry. We would be grateful for the opportunity to resolve the matter at hand as soon as possible. Kindly contact us at [email protected] so that we may promptly address your concerns. Thank you for your understanding. Best regards, AliDropship Compliance Team

Dear Tahir, Thank you for sharing your valuable feedback with us. As per our records, you had previously arranged a meeting with your designated Business Growth Manager. However, due to the cancellation of your subscription prior to the scheduled meeting, it was unfortunately unable to take place. We would like to clarify that the purpose of this scheduled Zoom call with your Business Growth Manager was to address any inquiries you may have had regarding any related matters pertaining to your website. It is regrettable that this meeting did not occur, as it would have provided the necessary guidance for your business venture. We have noticed that our team has already attempted to reach out to you in order to resolve the matter at hand. However, we have yet to receive a response from you. Would it be possible for you to kindly get back to us at [email protected]? We would be delighted to address any concerns or issues you may have. Best regards, AliDropship Compliance Team

Dear Bouba, Thank you for sharing your experience with us. We would like to extend our sincerest apologies for any confusion that may have arisen. Allow us to clarify that our records indicate you have two active subscriptions, and you were notified of a charge for the second subscription. However, we would like to assure you that you still have a 14-day trial period with Sellvia. In addition, our team has already reached out to you via email to provide further clarification and offer a potential resolution. We kindly request that you check your inbox and respond to our team at your earliest convenience, so that we may promptly resolve this matter. We greatly appreciate your cooperation and understanding. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Judit, That’s fantastic to hear! Our team puts a lot of heart into those blog articles, so it’s awesome knowing they’re making a real difference for you. Sometimes the right guide can save you hours of trial and error — sounds like you found exactly what you needed to level up those Facebook ads! If you ever want recommendations for other resources or need a hand applying what you’ve learned, just say the word. Thanks for being part of our community; your growth is what makes this so rewarding for all of us. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Sloan, Nice work finding that sweet spot between price and speed — it’s smart to leverage both suppliers instead of settling for just one! The fact that you’ve got it running smoothly already shows how flexible the system can be when you need it to. If you ever want to fine-tune things or explore other ways to optimize your setup, we’re here to help. Thanks for being part of the community and sharing your strategy — it’s exactly this kind of creative thinking that makes our sellers so successful! Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Greg, Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Alina provided you with fantastic customer service. At AliDropship, we truly believe that great support is a cornerstone of success, and it’s wonderful to know that Alina went above and beyond to assist you. Our team is dedicated to making your dropshipping journey as smooth and enjoyable as possible, and positive feedback like yours motivates us to keep delivering top-notch service every day. Please don’t hesitate to reach out if you ever need further assistance or have any questions — we’re here to support you every step of the way. Thank you again for choosing AliDropship and for recognizing Alina’s hard work! Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Dan, Thank you so much for taking the time to share your feedback! I’m truly pleased to hear that our team was able to respond quickly and communicate clearly during your recent experience. Providing fast, reliable, and helpful support is a top priority for us, and it's incredibly rewarding to know that our efforts made a difference for you. We understand how important it is to have real, human assistance when questions or challenges arise — especially when you're building or managing your own business. That’s why we do our best to ensure every member of our support team is not only knowledgeable but also attentive and responsive. Thank you once again for your trust and for being part of the AliDropship community. We’re honored to support your journey and look forward to continuing to assist you in any way we can. Wishing you all the best and continued success! Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Freddy, Thank you so much for taking the time to share your experience! We’re really glad to hear that the fast-loading, mobile-friendly themes made a meaningful impact on your store’s performance — especially when it comes to bounce rate. In today’s ecommerce landscape, speed and clean design aren’t just nice to have — they’re essential for capturing and keeping customer attention. It’s great to know that AliDropship helped you deliver that seamless experience right from the start. Our goal has always been to provide store owners like you with not only powerful tools, but also performance-optimized solutions that give your business the competitive edge it deserves. Thanks again for choosing AliDropship. We’re excited to be a part of your journey and are always here if you need anything further. Wishing you continued success and fast growth! Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Axel, Thank you for taking the time to share your feedback with us. We truly value your input, and we appreciate the opportunity to address your concerns. We’re sorry to hear that your experience with our platform did not meet your expectations. After reviewing your account, we noted that you used the Sellvia Ads service for a total of two days. It’s important to mention that ad campaigns typically require more time to optimize and generate meaningful results. Promotional platforms such as Facebook, Google, and TikTok often need several days to properly target the right audience and build momentum. While we would have recommended continuing the campaign for at least seven days to maximize its potential, we understand that you've since canceled your account. In many cases, sellers see a significant return after that initial optimization period, and we regret that we didn't have the opportunity to help you reach that point. Regarding the express checkout functionality in the Sellvia Dashboard, this was introduced in response to customer requests for a faster, more efficient way to access services. Buttons like "Get Package" and "Buy Now" are designed to make purchasing straightforward and convenient. We understand this may not have been your preferred experience, and we appreciate your perspective. As for account withdrawals, we’d like to clarify that it is indeed possible to withdraw funds during the 14-day trial period, as long as your account balance exceeds the $100 withdrawal threshold. This policy helps minimize risk while also providing a ready-to-use solution through Sellvia Payments, removing the need to create and integrate a third-party payment processor manually. Our team has already reached out to you by email and provided a resolution to your case. If you have any additional questions or concerns, please don’t hesitate to contact us directly at [email protected]. Thank you again for your time and consideration. Sincerely, Yaroslav Nevsky Co-Founder & CEO, AliDropship

Dear Elora, Thank you so much for taking the time to share your thoughtful and honest review — we deeply appreciate your feedback and the opportunity it gives us to learn, improve, and grow. We're genuinely sorry for the initial confusion and frustration you experienced during registration. We understand how important clarity and transparency are, especially when it comes to trial offers and billing. Your experience highlights an area we are actively working on improving, and your voice makes a real difference in that process. That said, we're absolutely thrilled to hear that Jake was able to support you so effectively! We’re proud to have team members like him who truly care about helping our customers, and your kind words about his patience and prompt action mean the world to us. It's wonderful to know that not only was your issue resolved, but that the refund reached you within the hour — that's the kind of swift resolution we always strive for. We're also really glad to have you with us on this journey and excited to see what you'll accomplish. Please know that we're here to support you every step of the way, and we look forward to hearing your next review once you've had a chance to explore the platform further. Once again, thank you, Elora — for your patience, for your openness, and for giving us the opportunity to make things right. It truly means a lot. Warmest regards, Yaroslav Nevsky Co-Founder & CEO, AliDropship

Dear Customer, Thank you for bringing this to our attention. I’m truly sorry to hear about your experience, and I want to assure you that we take such concerns very seriously. Unfortunately, without any identifying information, we are unable to locate your account or investigate the issue in detail. To help us resolve this matter as quickly as possible, I kindly ask that you reach out to me directly at [email protected] with your email address used for the purchase, and any relevant order details. Once we receive your information, we’ll immediately review your case and do everything we can to assist you. At AliDropship, we are committed to transparency and customer satisfaction, and we genuinely appreciate the opportunity to make things right. Sincerely, Yaroslav CEO, AliDropship

Dear Toni, I hope this message finds you well. My name is Yaroslav Nevsky, and I’m the Co-Founder and CEO of AliDropship. I’ve personally reviewed your recent Trustpilot comment and wanted to reach out to address your concerns directly. First, please accept my sincere apologies for the situation you've encountered and any inconvenience it may have caused. We always strive to ensure a smooth and transparent experience for every customer, and I regret that this was not the case for you. According to your review, it appears that a package was purchased unintentionally. I want to reassure you that we have already processed a refund for this purchase, and the relevant details have been sent to your email. You also mentioned a lack of response to your earlier emails. After thoroughly checking our system, we were unable to locate any previous correspondence from you regarding this specific issue. I understand how frustrating that must feel, and I want you to know that we take such concerns seriously. Should a similar issue ever arise in the future, I strongly encourage you to reach out directly to our support team at [email protected], and we will make every effort to resolve the matter promptly. We truly appreciate your feedback, and I hope this message helps to restore your trust in our service. I remain at your disposal and look forward to your reply. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Gladys, I hope this message finds you well. My name is Yaroslav Nevskiy, and I wanted to personally address your recent review on Trustpilot. I understand that you have concerns regarding the charges for Sellvia Ads, and I’d like to extend my sincerest apologies for any confusion this may have caused. I believe this may have been an inadvertent activation, and I'm more than willing to assist you in resolving this matter. Regarding the unauthorized charges you mentioned, please be assured that we take such concerns seriously, and we do not engage in any practices of that nature. If you could kindly provide further details on the charges you’ve encountered, I would be happy to investigate the issue further and provide a thorough explanation. I truly value your feedback and are committed to ensuring that you are fully satisfied with our services. We have sent the relevant information to your email, and look forward to your response so we can resolve any outstanding concerns. Warm regards, Yaroslav Nevskiy Co-Founder and CEO of AliDropship

Dear Anastasia, Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our support team. Quick, friendly, and helpful responses are what we aim for, and it’s wonderful to know that we met those expectations for you. We’re also happy to hear that the plugin is working great for you on WordPress! You’re absolutely right — keeping an eye on the PHP version and clearing the cache can make all the difference when troubleshooting, and we appreciate you mentioning that. Your feedback is incredibly valuable, and we’re so glad that we could assist you in making your experience seamless. If you ever need further help or have more questions in the future, please don’t hesitate to reach out. We’re here to ensure your success every step of the way! Thank you again for your kind words, and we wish you continued success with your store! Best regards, AliDropship Team