Alli West Indian American Grocery (alliswestindiangrocery.com) has a 4.2 out of 5 rating on OK.one, based on 34 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 40% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
I got everything I wanted, and for the items that weren't in stock, they were substituted with products I had already orderedm This was clearly noted on the order sheet when I received my package. overall, everything was excellent!
Excellent service. I received my online purchase in a timely manner. They have a wide selection of hard to find West Indian products, and their prices are very r reasonable. I am glad I found out about this company, and I will definitely shop here often.
Product arrived quickly and was packaged well. Really happy with my purchase. I plan on ordering additional items.
Always a great buy! Love shopping at alli west indian american grocery!
Did exactly what they said
I ordered groceries from Alli West Indian American Grocery expecting fresh items and decent service - but I ended up dissatisfied. My fruits arrived spoiled or bruised, and some perishable foods looked nearly expired when they reached me. Even after reaching out to request help or a refund, I got no reply. Shipping took way too long for food items, and the packaging wasn't sufficient to keep things fresh. I won't order from them again - it just wasn't worth the risk.
Hello, Thank you for taking the time to leave feedback. We take all customer concerns very seriously, but after thoroughly reviewing our order system, we were not able to locate any orders under your name or any variations of it. Additionally, the items you mentioned—including certain perishable foods—do not match the products offered on our website. Because of this, we are unable to verify your purchase or contact you directly regarding the issue. If you did place an order with us under a different name or email, please feel free to reach out to us at “[email protected]” with your order number so we can investigate further. We always prioritize customer satisfaction, and we’re more than willing to assist verified customers with any concerns. Thank you for your understanding.
Shopping was easy and products were shipped ahead of schedule
If you can't secure the products on your page remove them. It was more work for both of us when I ordered, paid, and then had to have a refund issued due to non performance.
Hello, Thank you for your feedback. We understand how frustrating it can be when an item becomes unavailable, and we always do our best to restock quickly. In your case, we reached out by email as soon as we discovered that our vendor was temporarily out of the product you ordered. We explained the situation, let you know we were searching for additional inventory, and clearly stated that if we were unable to secure it, we would issue a full refund. Since we did not receive a response to our outreach, and our vendor confirmed extended unavailability, we went ahead and refunded your order proactively—exactly as promised. While stock shortages can happen to any business, especially with imported and specialty products, we always contact customers directly and resolve the situation as quickly as possible. We’re committed to transparency and appreciate your understanding as we work through vendor-related shortages. If you have any further questions or need assistance in the future, we’re always here to help.
Prompt shipping and delivery…well packaged. No issues!
Timely service by your business. I always order around this time of year and have never been disappointed.
The products are very good, however the shipping by USPS is very slow.
I received everything I wanted, and for the items that weren’t available, they were replaced with products I had already ordered. This was clearly noted on the order sheet when I received my package. Overall, everything was great!
Shipping was 6dys to Florida, that's too long shipping food in the summer/ should ship priority mail. The Achar should be sealed/ it leaked, it was scotch taped soaked. I took off/ washed like 4 times. Such perishible foods should be sealed. One of the Lams Chowmein looks old/expired some of the noodles are dried up brown, though an expiration date is stamped on it. To get an A in customer service products should be inspected properly before shipping. Products were wrapped well.
This store is very good especially you live somewhere you can't get your groceries, they take the orders quickly and have them prepared and shipped out very quickly and they communicate with you very promptly and if a product is out of stock they do their best to get you the one you wanted before having your order shipped out. I'm grateful for this store.
Great job on shipping time and the careful packing of fragile food items. 5 stars for this and I appreciate the flat shipping rate. My only disappointment is that I wanted to purchase more West Indian food items, but a lot were out of stock and some items they didn't carry. Thank you and please bring more food items in stock.
34 reviews matching