Aloft Tiles (alofttiles.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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JS · 1 review · Experienced 2026-04-01 ·
★★★★★
This review is in regard to the…
This review is in regard to the pre-order and order process. Julia S. was great to work with. Her support and responsiveness where exceptional! We look forward to receiving our tile and swiftly completing our project. We know Julia will be there should any questions arise. Keep up the great work Julia - you are providing high level service for Aloft, which will only strengthen the brand. Thanks again!
Reply from Aloft Tiles2026-04-20
Thank you very much for your thoughtful review and kind words regarding your order experience. We are delighted to hear that Julia provided exceptional support and responsiveness throughout the process. We are committed to providing a seamless tile ordering experience and outstanding customer service. It truly means a lot to us to know this was reflected in your experience. We greatly appreciate your trust in Aloft Tiles and look forward to delivering your tile so you can complete your project. Thank you once again for your support of Aloft Tiles.
Our tile came quickly, efficiently & when we had an issue with some tiles being broken upon delivery, they were quickly replaced, you have 48 hrs to report any damage. Customer service was great Julia especially helped get everything squared away. We love our tile, it's so beautiful!
Reply from Aloft Tiles2026-03-22
Thank you for your wonderful review! We are thrilled to hear that your tile arrived quickly and efficiently, and that you love the final look. We apologize for the inconvenience caused by some broken tiles upon delivery, but we're glad our team replaced them promptly and made the process smooth. We truly appreciate your kind words about our dedicated customer service team. Thank you for trusting us with your tile project! We look forward to assisting you again. If you need any support, please feel free to contact us at [email protected] or call us at (408) 461-5055.
Product was so well wrapped - no damage at all. I also appreciate how accurate the color depiction online was with the actual tile.
Reply from Aloft Tiles2026-03-22
Thank you for your fantastic review! We’re thrilled to hear your tile arrived perfectly packaged and undamaged!
We’re also very glad the tile color shown online was an accurate match to the actual product. We know how important secure shipping is for strict timelines. Thank you for choosing us for your tile needs, and we look forward to working with you again. If you have any questions or need assistance, please contact us via email at [email protected] or call us at 408-461-5055!
Customer service is very friendly and helpful. Thank you!
Reply from Aloft Tiles2026-03-11
Thank you for your kind words! We’re thrilled to hear that our customer service team at Aloft Tiles was friendly and helpful. We’re proud to provide excellent service and high-quality porcelain, ceramic, and mosaic tile for homeowners, designers, and contractors. Your feedback means a lot to us, and we look forward to helping you with your future tile selections and tile projects.
Great service, the tiles are the perfect colors for my project.
Reply from Aloft Tiles2026-03-11
Thank you for your review! We’re glad the tile colors worked perfectly for your project. Choosing the right shade and style can make a big difference in a space, and we’re happy to hear everything matched your vision. We appreciate you choosing Aloft Tiles and hope to help again with future tile projects.
Great ordering process and delivery of samples. Served my purpose. Fantastic follow up and good attention to clients. Would buy from here again.
Reply from Aloft Tiles2026-03-11
Thank you for the thoughtful review! We’re glad the ordering process and sample delivery worked smoothly and helped with your project. Providing fast tile samples and attentive support is very important to us, so it’s great to hear our follow-up was helpful. We truly appreciate you choosing Aloft Tiles and would be happy to assist again whenever you’re planning your next tile project.
J
Jennifer L. Wilson · 2 reviews · Verified · Experienced 2026-02-01 ·
Beautiful, high quality tile, excellent customer service, fast shipping, user friendly website. Highly recommend! Aloft tiles makes sampling and buying tile so much easier than many other companies, and I know I’m getting a quality product.
J
Jimmy · 5 reviews · Verified · Experienced 2026-01-22 ·
★★★★★
Excellent customer service and fast…
Excellent customer service and fast delivery.We are now communicating towards
Lori · 2 reviews · Verified · Experienced 2025-11-11 ·
★★★★★
Great company tile and service…
Tile came as planned and I have to say they wrapped ,protected the tile great! I get so tired of ordering tile and it always gets here broken very pleased with the product and the service
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EK · 1 review · Verified · Experienced 2025-11-18 ·
★★★★★
When you are shipping something…
When you are shipping something delicate it needs to securely wrapped-the three pencil tiles that broke were loosely wrapped in bubble wrap and the bubble wrap was not even taped closed on the ends then it was stuck in a box that had a lot of room it for them to move-it should have been filled with packing materials to prevent movement. The tiles themselves are beautiful but the experience of having to send to send broken tiles back and hope they come in time so as not to delay our remodel was not pleasant
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William Cooper · 1 review · Experienced 2025-12-01 ·
★★★★★
Absolutely Amazing
Absolutely Amazing. They were so friendly and helpful. Our new home looks like amazing 😍. Best recommended them.
Reply from Aloft Tiles2025-12-10
Thank you for your kind recommendation of our tiles and service! We’re pleased to hear that we provided you with excellent service. It looks like you might have intended to leave us a 5-star review, but we truly appreciate you taking the time to share that your new home looks fantastic! Cheers!
The customer service was terrific. The tile samples arrived very quickly and in great condition. They're all beautiful and it will take some time to decide in which direction to go. Thanks very much!
