AmeriFreight, Inc. (amerifreight.net) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
First time having to ship a vechicle, Samantha made it easy thanks again!
First-time shipping can feel overwhelming, so we’re glad Samantha made it easy. Thanks for choosing AmeriFreight.
my experience with AmeriFreight was fantastic. Samantha stayed in constant contact, was extremely cordial and was quick to find a driver for my truck. this was a looooong journey, from CA to VA, and i felt very comfortable throughout. Koba, the delivery driver was also in constant contact throughout the trip. the delivery was surprise for my brother and Koba recorded my brother's reactions without my request, which showed how much they cared about the overall experience for us. so greatly appreciated. go with AmeriFreight, you will not be disappointed.
That CA to VA trip was a long one, and we’re glad Samantha kept communication strong throughout. Love hearing they helped make the surprise special.
Samantha at AmeriFreight was outstanding to work with. She was transparent, professional, kind, and highly responsive throughout the entire process. Her strong work ethic and clear communication gave me confidence from start to finish. I truly appreciated her honesty, attention to detail, and commitment to excellent customer service. Highly recommend Samantha!
Samantha’s honesty, responsiveness, and attention to detail clearly made a difference. We’re glad she kept the process transparent from start to finish and appreciate the recommendation.
I had the most polite and nicest broker named Harry Davis try and assist. However, he was unable to get the job done. I gave him 10 days to find a carrier to get my car from San Francisco, CA to Irvine, CA and hadn't heard a thing from him a week later. It was odd that when I called and let him know I would have to look for other options, he was suddenly able to find one less than an hour later. That carrier wasn't going to be able to meet my schedule. By the time he found another one a couple of hours later, I had already found a new company to work with. Unfortunate as I really enjoyed him.
We appreciate the kind words about Harry and are sorry we weren’t able to secure a carrier that fit your schedule in time. Carrier availability can vary by route and timing, but we understand the delay was frustrating. Thank you for giving us the opportunity, and we’re sorry it didn’t work out this time.
What a nightmare is this company. It all starts with a nice sales call where they tell you they communicate well and take care of everything. In practice it's the opposite. Bad communication too slow response..My car has Oil on the roof and serious scratches and even with the GAP insurance I won't get any compensation. Please look for other better option.
We’re sorry to hear about the damage and frustration with the claims process. AmeriFreight does not physically transport the vehicle, but we do expect carriers to communicate properly and handle claims responsibly. Please contact us directly at (770) 486-1010 so we can review your order and the coverage details.
Great experience - the entire process was smooth and easy, on budget and on time. Samantha and the team were a pleasure to work with.
Glad the process stayed smooth, easy, on budget, and on time. Samantha and the team appreciate your trust and kind words.
Samantha was so kind in helping me secure transportation and kept me updated on rates. I was juggling a few things at once with a big relocation and Samantha was not annoyed by my indecisiveness to making a decision with all that I was dealing with. She was always kind, patient and positive in assisting me. Thank you Samantha
Samantha’s patience and kindness clearly made a difference during a busy relocation. We’re glad she kept you updated and helped you feel supported while you worked through the details.
Received a reasonable quote with a scheduled carrier pickup for a Saturday. The carrier never arrived. We had to contact Amerifreight to inquire about the pickup, and were told that contractually, the carrier had until the following day at 6pm to pickup. The carrier - again - never arrived, nor did we receive a callback from Amerifreight. When we reached the office on a Monday, we were told a pickup would take another 4-5 days due to traffic issues. When we asked about a discount for the inconvenience, we were offered $100 off, which we declined. The entire process was disingenuous and not at all service-oriented. Hiding behind unreliable carriers is no excuse for poor customer support. Do not recommend this company at all.
We’re sorry to hear about this experience but after checking our system, we were unable to find an order related to your name, email, or phone number. Please contact us directly at [email protected] so we can assist and better understand what happened. This does not reflect the standard of service we have.
they did an amazing job. thank you. i really appreciate it.
Thank you for the kind words. We’re glad the team could help and appreciate your trust.
With a change in my plans, I unexpectedly needed to have my car shipped ASAP, so I reached out to Samantha Smith at AmeriFreight, who I had worked with previously. Similarly to my prior shipment, she was able to quickly arrange a competitive quote and my car was picked up and delivered in no time. Again, she was an absolute pleasure to work with and I plan on continuing to work with her on my future planned moves.
Thanks for returning to Samantha for another shipment. We’re glad she moved quickly, found a competitive option, and made the process easy again.
Professional and I couldn’t have asked for a better experience. Thanks, Samantha.
Thanks for the kind words. We’re glad Samantha helped make this a great experience.
I recently used AmeriFreight to transport my vehicle from Texas to Florida, and I could not be happier with the experience. Samantha was my representative throughout the process, and she did an outstanding job from start to finish. From the initial booking to the final delivery, Samantha was professional, responsive, and incredibly knowledgeable. She took the time to explain the process, answered all of my questions, and kept me informed every step of the way. Her communication and customer service made what could have been a stressful situation completely seamless. What impressed me most about AmeriFreight was their transparency and commitment to customer satisfaction. There were no surprises, the pricing was fair, and the vehicle arrived exactly as expected. Samantha's attention to detail and dedication to ensuring everything went smoothly gave me complete confidence throughout the transport process. In my experience, exceptional customer service is becoming increasingly rare, but Samantha and the AmeriFreight team delivered exactly that. If you are looking for a reliable vehicle transport company that truly values its customers, I highly recommend AmeriFreight. Samantha went above and beyond, and because of her efforts, I would not hesitate to use AmeriFreight again in the future. Thank you, Samantha, and thank you, AmeriFreight, for an excellent experience.
Great to hear Samantha made your Texas to Florida transport clear, professional, and stress-free. We’re glad the pricing, communication, and delivery all met expectations.
Samantha was amazing! She was extremely helpful in explaining the process and kept me posted all along the way. She was very upfront and honest about pricing, and helped me understand the "bait and switch" tactics that others use.
Honest pricing conversations matter in auto transport. We’re glad Samantha explained the process clearly, kept you updated, and helped you feel confident moving forward.
Samantha S. was extremely helpful and kind while assisting me with transporting my car across the country. She was very communicative and did her best to get me the best price possible for the shipment. Thank you!
Samantha will appreciate this. We’re glad she stayed communicative, kind, and worked to find the best price possible for your cross-country shipment.
Do NOT use AmeriFreight. I paid a $200 broker fee for what I thought was a professional service. Instead, they dispatched a carrier (MGC Global LLC) that arrived without proper ramps, resulting in a ramp strike and $2,350 in damage to my 2019 Mercedes E450. The carrier then violated federal law (49 CFR §373.101) by failing to provide a pickup or delivery Bill of Lading and fled the scene. Since then, the carrier has refused to cooperate with Progressive Insurance, and Progressive has now officially disclaimed coverage for the claim (Claim #26-375712381). Despite multiple escalations, AmeriFreight has refused to take responsibility for their negligent carrier selection or even refund my $200 broker fee for a job that was not professionally completed. I have filed a formal complaint with the FMCSA National Consumer Complaint Database. If you value your vehicle, stay away from this company. They will take your money and leave you with the repair bill when their "vetted" carriers damage your car. Order #23978231
Thank you for taking the time to provide the details of your shipment. We have reviewed your complaint carefully and want to address your concerns directly. AmeriFreight is a broker, and as you noted, that role is clearly defined in relation to your shipment. The carrier’s actions or inactions do not transfer responsibility for the physical transport of the vehicle to AmeriFreight. This is outlined in our contract and reflected in federal law. For this reason, we require carriers to maintain insurance, along with other vetting steps. Under the terms of the agreement, the carrier and its insurance provider are the responsible parties for damage that occurs during transport. We have intervened on your behalf to the fullest extent permitted. Our team has contacted the carrier and requested that they reach out to you directly. We also remain willing to provide any shipment information that may help support your claim, where permitted by law and by the insurer. Damage claims must be filed directly with the carrier’s insurance provider. We have provided the carrier’s certificate of insurance, which includes the correct phone number and email address in the upper right corner to begin the claims process. We are not legally permitted to file the claim on your behalf, and the insurance company will not allow us to act in your place. If the insurer requests additional shipment details, we will gladly provide the information we are able to share.
Samantha was excellent, very courteous and patient.
Glad Samantha made the experience a good one. We appreciate you recognizing her and thanks for choosing AmeriFreight!
This complaint is directed at the complete failure and unprofessional conduct of your transport brokerage service, which demonstrated a blatant disregard for customer instructions, basic business ethics, and contractual responsibility. From the outset, your company failed to follow clearly stated customer requirements regarding the load. Despite multiple confirmations, the agreed terms were ignored without explanation. To make matters worse, the price was arbitrarily increased after initial agreement, putting the customer in an unfair and unacceptable position. Most concerning is the fact that, despite charging the full agreed amount, your company never secured a driver for the load. There was no transparency, no proactive communication, and no accountability. The customer was left waiting without updates while your team failed to deliver the most basic service you were contracted to provide. Repeated requests were made to remove the load from the load board after it became clear that your company could not fulfill the job. These requests were ignored multiple times, demonstrating either negligence or a deliberate lack of respect for the customer’s time and operational needs. Communication throughout this process was unacceptable. The main representative handling the case was consistently rude, dismissive, and unprofessional. Instead of assisting, he created further frustration with his tone and unwillingness to address concerns. Additionally, the assigned broker showed zero responsibility — despite numerous calls from the customer, he failed to respond appropriately or take ownership of the situation. Finally, even after failing to provide the agreed service, your company refused to issue a refund. Charging a customer in full while delivering nothing is not just poor service — it raises serious concerns about the integrity of your business practices. This experience reflects a deeply flawed operation marked by incompetence, poor communication, and disregard for customers. Immediate review and corrective action are strongly warranted, as this level of service severely damages trust and undermines your company’s credibility.
We take customer concerns seriously, but this review does not include an order number, route, vehicle, representative name, or any specific details that allow us to identify an AmeriFreight customer interaction. The language also does not reflect the way our process is typically described by customers who have worked with our team. We would be happy to review this further if the reviewer can provide verifiable shipment details. Please contact us at (770) 486-1010.
TERRIBLE on every aspect of a business. Find another company that can communicate
We are sorry you had a bad experience with the carrier. Based on our records it seems that we've stayed in contact to help remedy the situation, if there are further questions, please reach out to (770) 486-1010 so we can see what else we can do to.
An exceptionally good experience. Regular car transported MD to CA. Jen S simplified every step. The price was the price - no surprises. Generous military discount - thank you. The car was picked up exactly as arranged, outside restricted access base. No delay, great communication. Was delivered a day later than expected due to a May snowstorm in CO (verified). Again, great communication throughout. Open carrier, so the condition of the car post-snowstorm was expected. Some work to get the debris outta the cracks, then a quick car wash - everything shipshape. Will use these guys again - by far the best experience of shipping a vehicle for PCS. Highly recommend.
Thank you for trusting us with your PCS move. We know military relocations come with enough stress already, so it means a lot to hear Jen kept everything clear, dependable, and honest from start to finish. We truly appreciate your service and recommendation.
I recently used AmeriFreight Auto Transport to ship my vehicle from Oregon to Michigan, and the experience was smooth from start to finish. Their team was professional, communicative, and transparent about pricing and timelines. I appreciated that they explained the process clearly, answered all my questions promptly, and kept me updated throughout the shipment. The driver assigned to my transport was courteous and handled my car with care. Pickup and delivery were both with in reason of what was scheduled, and my vehicle arrived in the same condition it left. The pricing was competitive, with no surprise fees, and I felt confident my car was in good hands the entire time. Overall, AmeriFreight delivered exactly what they promised, reliable service, fair pricing, and peace of mind. I would gladly recommend them to anyone needing a trustworthy auto transport company.
That’s exactly what you want out of a cross-country move like that. Clear expectations, steady communication, and no surprises go a long way. Glad everything showed up on time and in the same condition it left. We appreciate the recommendation and the trust.
62 reviews matching