AnswerForce (answerforce.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Robert Winkoff · 1 review · Experienced 2026-03-11 ·
★★★★★
Wow. AnswerForce and Pamela Gordon are amazing. So glad I signed up.
I used AnswerForce while in the same position at a previous company. I was pleased with them then. When it came time to switch answering services at my current position, AnswerForce was my first call.
Website gave immediate pricing after collecting limited intake info. While I was digesting what I was reading, Pamela Gordon called me. She was beyond helpful and personable. Took the time to hear my needs and answered all of my questions. I don't know if there's any way to request her if you call to sign up but certainly try to. (pamela.gordon at answerforce dot com) When we decided to go with AnswerForce I called Pamela and she walked me thru the entire sign up process live, while we were on the phone. I'm old-school and that level of customer service carries a lot of weight with me. If I have any questions, she calls me right back. Can't ask for more than that.
AnswerForce's pricing was far better than our previous company and more features were included. (like Live Chat) Overall, this has been a great experience.
Reply from AnswerForce2026-03-14
Thank you for sharing such thoughtful feedback. It means a great deal to know that AnswerForce was your first choice when it came time to make a change, and we’re so pleased your experience has lived up to that trust. We’re especially glad Pamela made such a strong impression through her responsiveness, care, and personal attention throughout the process. Your kind words are truly appreciated, and we’re grateful for the opportunity to support your business.
– Tabby Adams, Lead Client Account Manager
Thank you for the check-in. Everything is going great and look forward to adding the service to other brands soon.
Reply from AnswerForce2026-03-13
Thank you for sharing your feedback! We’re so glad to hear everything is going well and truly appreciate your confidence in our service. It’s exciting to know you’re already considering AnswerForce for additional brands, and we look forward to continuing to support your growth.
– Tabby Adams, Lead Client Account Manager
Spoorthi was great! This was my second try at getting our schedule fixed - the staff member I chatted with last night messed it up.
Spoorthi was able to take my request and implement it with minimal clarifying questions.
The only critisism I have, is not with Spoorthi, its with the platform. There should be a way in the on-call schedule program to setup re-occurring schedules. Limiting to copy/paste is not efficient for users to use.
Reply from AnswerForce2026-03-13
Thank you for taking the time to share this feedback. We’re glad to hear Spoorthi was able to quickly understand your request and get your schedule corrected smoothly. We also appreciate your candid feedback about recurring schedule functionality—insights like this are valuable as we continue looking for ways to improve the platform and overall user experience.
– Tabby Adams, Lead Client Account Manager
They have been so patient as I began using their services.
I very much appreciation the technology team helping me get started with AnswerForce. They have been so patient as I began using their services. They are an intelligent and thoughtful group of people with a sense of humor. I feel really good about asking any questions. Knowing they will help me and solve my question. Whether it is a phone call meeting or chat.
Reply from AnswerForce2026-03-13
Thank you for your kind and insightful feedback. We’re happy to know our team made your initial experience with AnswerForce comfortable and supportive. We believe patience, careful guidance, and availability when questions arise are key elements of the experience we aim to offer, and we sincerely appreciate your acknowledgment.
– Tabby Adams, Lead Client Account Manager
We’ve been using Answer Force for a few years now and have had a great experience. Their team is always professional, reliable, and extremely helpful. We’ve never had any issues, and their customer service has consistently been excellent. It’s reassuring to know that our calls are handled with such care and professionalism. Highly recommend their services!
Reply from AnswerForce2026-03-11
Hello Narine,
Thank you so much for sharing your kind words with us. We’re proud to hear that our team has consistently provided professional and reliable support for you over the years. It means a lot to know you trust us to handle your calls.
Thank you for allowing us to support you and your business!
Shelby Anderson
AnswerForce Operations Leader
I received excellent customer support when I needed it. I had been discussing a required functionality within AnswerForce with Surya Prakash, and I’m very glad to have been connected with them. They handled my concern with the seriousness it deserved and resolved the issue within a few weeks, keeping me updated throughout the process. Thank you for the outstanding support and for ensuring this was addressed to my satisfaction.
Reply from AnswerForce2026-03-11
Hello Michael,
We truly appreciate your kind words about your experience with AnswerForce! We’re especially thrilled to hear how Surya was able to support you and handle your situation in a timely manner and with the attention it deserved. We will be sure to share this feedback with him.
Thank you for giving us the opportunity to support you and your business.
Shelby Anderson
AnswerForce Operations Leader
Hello Austin,
Thank you so much for taking the time to share your feedback with us. We’re proud to hear that our team has been able to provide excellent service to both you and your business. We understand how valuable your time is, and we always strive to respond quickly and ensure your inquiries are handled efficiently.
We truly appreciate your support and your trust in our team.
Shelby Anderson
AnswerForce Operations Leader
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Ray L · 1 review · Verified · Experienced 2026-03-05 ·
★★★★★
AnswerForce has top notch customer service!
Every time I contact AnswerForce I am pleasantly surprised by the professionalism and friendly staff. I have worked with this company multiple times and every staff member I have dealings with I have had a great experience with. My latest dealing with Pooja R was most helpful.
Reply from AnswerForce2026-03-05
Thank you for your kind feedback! We’re so glad to hear that each interaction with our team has been professional and positive. Providing friendly, dependable support is something we truly value, and it’s wonderful to know that Pooja R was especially helpful during your most recent experience. We appreciate you taking the time to share this.
– Tabby Adams, Lead Client Account Manager
Thank you for sharing your experience! We’re glad to hear your account setup was handled smoothly and that you felt supported along the way. Getting everything configured correctly from the start is important, and we’re happy we could make the process helpful and straightforward for you. We appreciate you choosing AnswerForce.
– Tabby Adams, Lead Client Account Manager
Absolutely amazing going above and beyond beyond. Called when chat was not responding 10/10 stars
Reply from AnswerForce2026-02-27
Hi Nathan, thank you so much for the 10/10 stars! We're glad we could be there to go above and beyond when you needed us. Our goal is to make sure you always have a reliable point of contact, and we're thrilled we could step in and provide that support. We appreciate your feedback and your business!
-Tabby Adams
AnswerForce Lead Client Account Manager
AnswerForce is a fantastic group to work with. From the initial experience they not only cared but got it right. They integrated into my systems and tickets were made for incoming calls which was perfect for our processes.
Reply from AnswerForce2026-02-27
Hi Paul, thank you so much for the 5-star review! We're thrilled to hear that our team got it right from the start and that the system integration and ticketing process worked perfectly for your team at Granite Networks. We truly enjoyed supporting your business and helping streamline your incoming calls. We wish you and your team nothing but continued success!
-Tabby Adams
AnswerForce Lead Client Account Manager
Thanks, Tim, for the valuable feedback! We’re pleased to know Tony responded quickly and was helpful. We appreciate you acknowledging his efforts and are glad we could assist you.
– Tabby Adams, Lead Client Account Manager
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Beverly · 1 review · Experienced 2026-02-16 ·
★★★★★
Oil and Gas Industry
We have relied on Answer Force for 10+ years. Working in the oil and gas industry, you can't afford to miss a call.
Reply from AnswerForce2026-02-20
Thank you so much, Beverly, for trusting AnswerForce for over 10 years. We truly value the opportunity to support your business, especially in an industry where timely communication is critical. It means a great deal to know you rely on us, and we’re grateful to continue being there for your team.
– Tabby Adams, Lead Client Account Manager
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Marie · 3 reviews · Verified · Experienced 2026-02-13 ·
★★★★★
AnswerForce has been extremely helpful…
AnswerForce has been extremely helpful to my company. I’m no longer missing calls, and their support has already helped me secure new clients.
My interactions with their representatives have been consistently pleasant and professional, and I’m confident they communicate with my clients and prospects the same way. I am very satisfied with their service—they are excellent.
Thank you,
Marie at ProWise Tax Service LLC
Reply from AnswerForce2026-02-16
Hello Marie,
Thank you so much for taking the time to share your review with us. It truly means a lot to hear that our team has helped you secure new clients and stay on top of your calls.
Providing consistently professional and positive interactions is extremely important to us, and we're so glad to know that this has been reflected in your experience. We're grateful for your trust and look forward to continuing to grow our partnership.
Rupa Ram
AnswerForce Lead Client Account Manager
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Mike T · 1 review · Verified · Experienced 2026-02-11 ·
★★★★★
Outstanding onboarding support experience!
Veronica and the team really went out of their way to set us up for success in onboarding. Their professionalism, sense of best practices, and responsiveness made a huge difference switching over from a lesser competitor.
Reply from AnswerForce2026-02-12
Hello Mike,
Welcome to AnswerForce! We’re so excited to have you on board and truly appreciate you taking the time to share your experience.
We’re thrilled to hear that Veronica and the team made your onboarding experience such a positive one. Setting our partners up for success from day one is incredibly important to us, so it means a lot to know that their professionalism and responsiveness stood out.
Thank you again for your kind words, and we look forward to supporting your success every step of the way!
Rupa Ram
AnswerForce Lead Client Account Manager
Your team has been very responsive and helpful overall! We have had to clarify a few things with your agents when it comes to scheduling appointments for new service requests, but the team has worked with us to get that resolved.
Reply from AnswerForce2026-02-12
Hello Lily,
Thank you for taking the time to share your experience with us. It’s great to know our team has been very responsive and helpful. When it comes to clarifying details and coordinating next steps, collaboration is key, and we’re glad we could work through everything together to keep things moving forward.
We’re grateful for the opportunity to support you and look forward to continuing our partnership long term.
Rupa Ram
AnswerForce Lead Client Account Manager
Hello Chris,
Thank you so much for taking the time to share your review with us. We're really glad to hear that you had a great onboarding experience and are excited to welcome you to AnswerForce. We look forward to working with you long-term and supporting you every step of the way.
Rupa Ram
AnswerForce Lead Client Account Manager
Govind did an excellent job on getting out account updated and online. Was fast and professional.
Reply from AnswerForce2026-02-05
Thank you, Tim, for sharing your feedback! We’re glad to hear that Govind did an excellent job getting your account updated and online quickly and professionally. We appreciate you taking the time to recognize his efforts and are happy to support you moving forward.
– Tabby Adams, Lead Client Account Manager
Rep listened to me, told me he would verify and get back to me in 10 minutes. He returned call on time. Provided assistance I needed and further troubleshooting when I had an issue.
Reply from AnswerForce2026-02-03
Thank you, Marita for taking the time to share this feedback. We’re glad to hear that our representative listened carefully, followed through as promised, and provided the support you needed—including additional troubleshooting. Reliable follow-up and thoughtful assistance are important to us, and we appreciate you recognizing that experience.
– Tabby Adams, Lead Client Account Manager
Our company is as organized as ever with a new answering service that make life easier with call outs, applicant calls, payroll calls and potential customers.
Reply from AnswerForce2026-01-30
Diana, thank you for sharing your experience! We’re glad to hear that our answering service has helped bring greater organization and made managing call-outs, applicant inquiries, payroll calls, and potential customers easier. Supporting your operations in a practical, reliable way is important to us, and we appreciate your feedback.
– Tabby Adams, Lead Client Account Manager
