AnswerForce (answerforce.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
L
Leah · 3 reviews · Experienced 2026-07-18 ·
★★★★★
Nearly $6,000 Charged in One Week Without My Approval
AnswerForce is one of the brands owned by AnywhereWorks. My experience was with another AnywhereWorks brand, AnswerConnect, and it was devastating.
I signed up for a ~$300/month plan. After exceeding my included minutes, they started charging my card hundreds and sometimes thousands of dollars every day, reaching nearly $6,000 in about a week, without any warning or approval. The billing was extremely difficult to understand, and I was never clearly informed that charges could increase this dramatically.
Please be very careful with AnswerForce and the other AnywhereWorks brands (AnswerConnect, ServiceForge, WellReceived, LexReception, HelloSells, and SignMore). Read every billing term carefully, and consider setting spending limits with your bank to protect yourself. I am now pursuing legal action over my experience.
Reply from AnswerForce2026-07-21
Hello Leah,
We are sorry to hear that you had a negative experience. However, the experience that you're referencing was not with us at AnswerForce.
Because your concerns relate to another company, we aren't able to comment on the specifics of your experience.
Once again, we are sorry that you had a negative experience. However, that experience is not with us. We do wish you the best moving forward.
Shelby Anderson
AnswerForce Operations Leader
Had a great onboarding call with Anuja Selvaraju at Answer Force today. She was professional, patient, and walked me through everything clearly, answering all my questions along the way. Made the whole setup process smooth and stress-free. Great start with the team — highly recommend!
Reply from AnswerForce2026-07-21
Hello Elizabeth,
Thank you so much for taking the time to share your feedback! We are so happy to hear that Anuja made your onboarding experience smooth, clear, and stress-free. We know how important a strong start is, and we're thrilled she was able to answer your questions and help you feel confident every step of the way.
Thank you for trusting us to support your business. We truly appreciate your recommendation and look forward to serving you for many years to come!
Shelby Anderson
AnswerForce Operations Leader
Pooja was very knowledgeable and helpful to understand the process and functions.
Reply from AnswerForce2026-07-16
Thank you for your review, Jason! We're so glad to hear Pooja made the onboarding process easy to understand and helped you feel confident in how everything works. We appreciate you choosing AnswerForce and look forward to supporting your business!
- Tabby Adams, AnswerForce Lead Client Account Manager
J
J. Boykin · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Positive Client Experience
My experience with the service AnswerForce provides has been outstanding. I truly appreciate the team's attentiveness and prompt response to every request I submit, such as script updates. I consistently receive both a phone call and an email confirming that my requested changes have been completed.
Additionally, I appreciate their willingness to address any questions or concerns that arise, as well as their openness to discussing opportunities for improvement on both sides of the partnership. That collaborative approach has been invaluable.
Overall, AnswerForce provides exceptional service and consistently delivers a positive client experience. I highly recommend their services.
Reply from AnswerForce2026-07-16
Hello J.Boykin,
Thank you for taking the time to share your experience! We're so grateful for your trust and are happy to hear that our team has been able to provide the responsive, collaborative support you deserve.
Your feedback means so much to us, and we appreciate the opportunity to serve your business.
Shelby Anderson
AnswerForce Operations Leader
we were assisted by Subhojit Bhowmick of AnswerForce and he was able to guide us to best practice to where our incoming callers would have the best experience. Isn't that what it's all about? He was very thorough in his instruction and recommendations. Thank you for the Great Job!
Reply from AnswerForce2026-07-16
Hello Charles,
Thank you so much for sharing your experience! We know how important it is to create the best possible experience for your callers, so we're thrilled to hear that Subhojit was able to guide you with thoughtful recommendations and best practices. We'll be sure to share your kind words with him; they're sure to make his day!
Thank you for trusting AnswerForce to support your business. We truly appreciate the opportunity to serve you.
Shelby Anderson
AnswerForce Operations Leader
I had the pleasure of working with Hima on reports our business needed. She asked great questions to understand my need and walked me through a solution with lots of grace! Thank YOU, Hima!
Reply from AnswerForce2026-07-16
Hello Kristopher,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Hima took the time to understand your needs, asked thoughtful questions, and guided you to the right solution with such care. We'll be sure to pass along your kind words to her. They will mean a lot.
We appreciate you trusting AnswerForce to support your business and look forward to continuing to serve you.
Shelby Anderson
AnswerForce Operations Leader
l
louis · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Great service
Great service, they have access to my CRM and input customer information and take calls, the customers think they are calling my office. Really professional service... I highly recommend AnswerForce.
Reply from AnswerForce2026-07-16
Hello Louis,
Thank you so much for your kind words and for recommending AnswerForce! We know how important it is for your customers to have a seamless experience, and we're so happy to hear that our team feels like a true extension of your business.
We truly appreciate you taking the time to share your experience with us. Thank you for trusting us to support your business; we look forward to continuing to serve you!
Shelby Anderson
AnswerForce Operations Leader
S
Steven Elrod · 1 review · Experienced 2026-06-29 ·
★★★★★
Crystaline was so patient and wonderful…
Crystaline was so patient and wonderful with my meeting today to set up live call appointment booking through SetMore. They are highly knowledgeable and professional.
Reply from AnswerForce2026-06-30
Hello Steven,
Thank you so much for taking the time to share this wonderful feedback! Crystaline is an incredible member of our service team, and we're thrilled to hear she provided you with such a knowledgeable, professional, and patient experience while helping you get Setmore appointment booking set up.
We truly appreciate your kind words and your trust in AnswerForce. We look forward to serving your business for years to come.
Shelby Anderson
AnswerForce Operations Leader
Hindumathi is one of the most competent client care managers I have ever worked with. I am the COO of the largest domestic issue law firm in Central Texas. My expectations are always extremely high in the business world. She’s extremely thorough. I trust her 100% when working on or updating my script. She’s extremely hard working and has incredible amounts of patients. She also knows how to manage her time well and pushes the call along smoothly and swiftly to help both of us quickly end the call so we can take care of the endless amounts of business we both need to attend to after the call. She has given me great confidence in Lex. I know I am in good hands trusting Lex with 100% of my calls 24/7.
Reply from AnswerForce2026-06-26
Thank you so much for your thoughtful review! Hearing feedback like this means a great deal to our team. We're thrilled to know Hindumathi's knowledge, attention to detail, and dedication have earned your trust and confidence. Building strong partnerships with our clients is incredibly important to us, and we're honored to support your firm and be trusted with your calls around the clock. Thank you for taking the time to share your experience.
Tabby Adams, Lead Client Account Manager
Anuja was my onboarding specialist. She was wonderful, made it very easy to get set up and her team is very knowledgeable. Answerforce has so many options and ways to customize your call inflows. This is going to be a wonderful solution for me in my solo law practice. It's like having an entire team behind me!!!
Reply from AnswerForce2026-06-25
Thank you for the wonderful review! We're so glad to hear Anuja made the onboarding process easy and helped you feel confident getting started. It's great to know you're already seeing the value of the flexibility and customization available with AnswerForce. Supporting busy professionals, especially solo practitioners, is exactly why we're here. We appreciate you taking the time to share your experience and are excited to be part of your team's success.
- Tabby Adams
AnswerForce Lead Client Account Manager
N
Nick Crabtree · 1 review · Experienced 2026-05-19 ·
★★★★★
Their team is top-notch!
The team at AnswerForce is top-notch! They have consistently gone above and beyond to ensure their service, scripts, and understanding of our industry align seamlessly with our team's needs. Their commitment to creating a smooth experience for both our employees and customers has helped eliminate any disconnect between their agents and our staff.
A special thank you to Lilu and Shanna, who have been incredibly knowledgeable, responsive, and enjoyable to work with throughout the process. We truly appreciate the partnership and support from the entire AnswerForce team!
Reply from AnswerForce2026-06-25
Thank you for the incredible review, Nick! We're thrilled to hear our team has been able to create a seamless experience for both your employees and customers. Helping our clients feel like we're a true extension of their team is exactly what we strive for.
We appreciate you taking the time to share your experience and recognize the support you've received. Feedback like this means a lot to our team.
- Tabby Adams
AnswerForce Lead Client Account Manager
V
Valor · 2 reviews · Verified · Experienced 2026-06-19 ·
★★★★★
CRYSTALINE is AWESOME!
CRYSTALINE knew exactly what script change I wanted when I got on the phone with her - even when the agents I had previously been emailing with had misunderstood. She is AWESOME!
Reply from AnswerForce2026-06-20
Thank you for the awesome feedback, Valor! We're so glad Crystaline was able to quickly understand what you were looking for and help get your script updated. Clear communication and attention to detail can make all the difference, and we're thrilled she was able to provide that support. We appreciate you taking the time to share your experience!
- Tabby Adams, AnswerForce Lead Client Account Manager
Kulvinder provided outstanding support. She was warm, professional, and took the time to explain additional options and settings to help reduce spam calls. I felt valued as a customer, and she went above and beyond to ensure my concerns were addressed. She is a tremendous asset to the team!
Reply from AnswerForce2026-06-25
Thank you for your kind words, Shawntel! We're so glad to hear Kulvinder was able to provide the support you needed. Taking the time to understand concerns, offer solutions, and help clients get the most out of their service is what we're all about. We appreciate you sharing your experience and are thrilled to hear you felt valued and supported.
- Tabby Adams
AnswerForce Lead Client Account Manager
The ease of onboarding, and the support offered from skilled AnswerForce employees.
Reply from AnswerForce2026-06-19
Thank you,Raven for your feedback! We're delighted to hear the onboarding process was easy and that our team provided the support you needed along the way. We know how important it is for busy HVAC companies to have reliable support in place, and we're excited to be part of your team. Thank you for choosing AnswerForce!
- Tabby Adams, AnswerForce Lead Client Account Manager
We have been very happy using Answer Force - great customer service and very helpful in setting everything up. We experimented with AI answering - but having a live person answer is so much better. More trusted by clients and converts very well.
Reply from AnswerForce2026-06-19
Thank you, Cassie for sharing your experience! We're thrilled to hear you've been happy with the service and that our team was able to make the setup process easy. We also appreciate your perspective on the value of having a live receptionist. Building trust with callers and creating a great experience from the first interaction is incredibly important, and we're glad that's been reflected in your results. Thank you for choosing AnswerForce!
- Tabby Adams, AnswerForce Lead Client Account Manager
Very professional staff and quick response, always monitoring my service making sure everything is running smoothly, could not be happier, I highly recommend AnswerForce..
Reply from AnswerForce2026-06-13
Thank you for the kind words, Louis! We're delighted to hear that you've had such a positive experience with our team. Knowing that our responsiveness, professionalism, and ongoing support have made a difference for your business means a lot to us. We appreciate your recommendation and are thrilled to hear you're so happy with the service.
- Tabby Adams, AnswerForce Lead Client Account Manager
J
Jennifer · 2 reviews · Experienced 2026-06-05 ·
★★★★★
We've been using Answer Force for…
We've been using Answer Force for several years now and have had a wonderful experience. their team is always professional, dependable, and extremely helpful. we've never had any problems, and their customer service has consistently been superb. it's reassuring to know that our calls are handled with such care and professionalism. highly recommend their services!
Reply from AnswerForce2026-06-12
Hello Jennifer,
Thank you for sharing your feedback! We’re so glad to hear that our team took the time to review your account thoroughly, answer your questions, and offer helpful ideas for getting even more value from your features. Thoughtful guidance like this is exactly the kind of support we aim to provide, and we truly appreciate you taking the time to share your experience.
– Tabby Adams, Lead Client Account Manager
Thank you for your feedback, Jerusha! We're happy to hear the setup process went smoothly and that our team was able to help along the way. Getting started should be simple, and it's great to know that was your experience. We appreciate you sharing your experience with us.
- Tabby Adams, AnswerForce Lead Client Account Manager
Anuja from AnswerForce has been doing a great job supporting Adval Construction. She is professional, responsive, and attentive to our needs. Her support has helped us communicate better with our clients and keep our operations running smoothly.
We truly appreciate her dedication and the quality of service provided by AnswerForce. Thank you, Anuja, for your excellent work and continued support.
Reply from AnswerForce2026-06-09
Hello Danilo,
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Anuja's professionalism, responsiveness, and dedication have made a positive impact on your team and helped support your day-to-day operations.
We'll be sure to share your feedback with Anuja—recognition like this means a great deal to our team. We truly appreciate your trust in AnswerForce and look forward to continuing to support Adval Construction's success.
Thank you again for your partnership.
Rupa Ram
AnswerForce Lead Client Account Manager
The AnswerForce associate that walked me through the set-up call was highly knowledgeable of the system and was patient with me as I asked multiple clarifying questions.
Reply from AnswerForce2026-06-19
Hello Nick,
Thank you for your kind words! We're so glad to hear your setup experience was a positive one. Learning a new system can be a lot to take in, and we're always happy to take the time to answer questions and make sure everything feels clear and comfortable. We appreciate you sharing your experience and are excited to support your team.
- Tabby Adams, AnswerForce Lead Client Account Manager
