Arabella hair (arabellahair.com) has a 4.3 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Hair was delivered in a timely manner. Great quality!
Hi Surlena Williamson Thank you so much for your kind words! 😊 We're delighted to hear that your hair arrived on time and that you're happy with the quality. Your support means a lot to us, and we truly appreciate you choosing us for your hair needs. We look forward to serving you again in the future! ❤️✨ Arabella hair
I simply love this wig!!! It looks so natural and easy to maintain. I've received so many compliments. This definitely my go to company from now on. Believe me, I've tried many None can compare. Customer service is amazing. Just ordered a bob.
Hi Shemar Thank you so much for your amazing support and kind words! ❤️ We’re beyond happy to hear that you love the wig and that it looks so natural on you. Knowing you’ve tried many companies and chose us as your go-to truly means a lot to us. 😊 We’re also so glad our customer service made a great impression — we’ll continue doing our best to provide both beautiful hair and the best experience possible. And yay for the new bob order! ✨ We can’t wait for you to receive it. We hope you love that one just as much too! Thank you again for your trust and support. 💕 Arabella hair
Amazing customer service. Wasn’t sure the hair would come in time so I got upgraded from a 22inch to a 24inch. It came way earlier than expected. Hair was full thick and the lace was amazing. I will be purchasing again x
Hi Catara Matthie Thank you so much for your lovely feedback ❤️ We’re so happy to hear the wig arrived earlier than expected and that you loved the fullness, thickness, and lace quality! 😊 We always try our best to help when customers are on a time schedule, so we’re glad the complimentary upgrade made your experience even better. Thank you again for your support and trust — we can’t wait to have you shop with us again! ✨ Arabella hair
Package was delivered on time along with it be good quality and the price wasn't bad at all will be ordering again
Hi Daniel E Thank you so much for your support and feedback ❤️ We’re very happy to hear your package arrived on time and that you were satisfied with the quality and pricing 😊 Providing beautiful hair at a great value is always our goal, so your kind words truly mean a lot to us. We can’t wait to serve you again on your next order! ✨ Arabella hair
This is my 6th time ordering from Arabella and I’m satisfied every time ☺️
Hi Kionna Thank you so much for your continued support! ☺️ We’re truly happy to hear that this is your 6th order with Arabella and that you’ve been satisfied every time. Your trust means a lot to us, and we’ll keep doing our best to provide you with beautiful hair and great service every time you shop with us. Enjoy your wig, and we can’t wait to serve you again soon! 💕 Arabella hair
This is my first time ordering from Arabella Hair. My wig came a week after I ordered it. However, when I received my order, my box was crushed. I was upset about it being crushed. When I pulled out my unit and felt how soft the hair was, my feelings were better. The hair is soft doesn’t tangle when you run your fingers through it. It doesn’t have a smell and I can’t wait to wear it. I will take some pictures once I install it and after it’s been washed a couple times. I plan to order more wigs from this company.
Hi Jennifer Quinn Thank you so much for sharing your honest experience with us! 💕 We’re truly sorry that your package arrived with the box crushed, and we completely understand why that would be upsetting. Fortunately, we’re very happy to hear that once you opened the wig, the softness and quality of the hair made you feel better. 😊 It means a lot to know that you love how soft the hair feels, that it doesn’t tangle, and that there was no unpleasant smell. We can’t wait to see your beautiful photos after installation! We’d also love to hear your thoughts after wearing and washing it a few times. Thank you again for giving Arabella Hair a chance for your first order. We truly appreciate your support and are excited to provide you with even more beautiful wigs in the future! ✨ Arabella hair
I received my package with in 1 week and the quality is amazing
Hi Shanita Thompson Thank you so much for your feedback and support! We’re so happy to hear that you received your package within 1 week and that you love the quality. Your satisfaction truly means a lot to us. We hope you continue to enjoy your wig, and please feel free to reach out anytime if you need any assistance in the future. ❤️ Arabella hair
As usual fast delivery and lovely hair Thank you
Hi bridget awoniyi Thank you so much for your continued support! We're delighted to hear that you were satisfied with the fast delivery and lovely hair once again. Customers like you truly mean a lot to us. We hope you continue to enjoy your wig, and we look forward to serving you again in the future. ❤️ Arabella hair
This was my first glueless wig and honestly it looks great. Super easy to put on too. Hair came straight and silky. Very satisfied!
Hi Cameron Moore Thank you so much for sharing your experience! We’re honored that this was your first glueless wig, and we’re so happy to hear that you love it. It’s great to know the installation was easy and that the hair arrived silky and beautiful. Your satisfaction truly means a lot to us, and we hope you continue to enjoy your new look. Thank you again for your support! ❤️ Arabella hair
The unit is way too big for head and did not come with adjustment straps. The hair was yellowish not like what I ordered?in the description.
Hi, thank you for your feedback, and we’re really sorry for the inconvenience caused. Please kindly note that our current 13x6 series is designed without adjustment straps, so this is part of the product construction. We completely understand your concern about the cap feeling too large, and we will definitely record your feedback and pass it to our product team for future improvements. As for the hair color appearing more yellowish than expected, lighting and screen settings can sometimes affect how the color looks. However, if your order is from another collection or if you feel the item is significantly different from what was advertised, please contact our after sale email, so we can further check this for you. We truly appreciate your support and patience, and we’ll do our best to assist you after reviewing the details. Arabella hair
I actually really like the hair I ordered. I received it within a decent time frame. The hair is soft and good quality. The only thing is, it doesn't hold the curls well and the tab on the straw string came off. Other than that, I'm pleased with my purchase.
Hi there Hi, thank you so much for your feedback 😊 We’re really happy to hear that you like the hair overall, and that it arrived within a good timeframe and feels soft and good quality. We’re sorry to hear that the curls don’t hold as well as expected and that the tab on the drawstring came off. For curl retention, this can sometimes vary depending on styling products or heat settings, and using a light holding mousse or setting spray may help improve the longevity of the curls. However, we completely understand your concern, and we will pass this feedback to our production team for quality improvement. Regarding the drawstring tab issue, we sincerely apologize for that inconvenience and will also report it to our QC team to prevent it in future batches. We truly appreciate your support and are very glad to know you’re still pleased with your purchase overall Arabella hair
Hi Shaquille Shack Thank you so much for the love and support! We’re really happy to hear you’re enjoying it. Hope it keeps serving looks every time you wear it 💕 Arabella hair
Hair was soft and the wig cap is very comfortable on the head.
Hi Jocelyn Reese Thank you so much for your lovely feedback! 💕 We’re so happy to hear that you found the hair soft and the wig cap comfortable to wear. We always strive to provide both great hair quality and a comfortable fit, so your satisfaction truly means a lot to us. Thank you again for your support, and we hope to continue bringing you more beautiful wigs in the future! ✨ Arabella hair
The hair quality on this wig is amazing. One of the best wigs I’ve ever own. This Wig is so good that I even purchased the same wig but in a 6 x 5 instead so that way I can have it as a wear and go
Hi Lovely Chydi Thank you so much for your amazing feedback! We’re truly happy to hear that you love the hair quality and that it’s one of the best wigs you’ve ever owned. 💕 It means a lot to us that you even came back to purchase the same wig again in the 6x5 version for a wear-and-go style. That really makes our day! We hope the new unit gives you the same beautiful look while being even more convenient for daily wear. Thank you again for your support and trust in our brand. We can’t wait to serve you again in the future! ✨ Arabella hair
OK so I officially got scammed and I reached out to them on all of their platforms. If I were you, I would ask for a charge back from your bank because they can’t keep getting away with scamming people. And I would advise whomever runs trust pilot to not allow all these “ great” Reviews because they are misleading and most certainly fake nothing has improved and if you scroll down through all the bad reviews, you can see that people all the way back in 2024 had the same problem as I do today where the company responded with “we are sorry to hear about your experience and we have now finalized the collaboration with the shipping partner“ that is two years ago nothing has changed. Their responses are AI generated probably ChatGPT, and they are riddled with lies and when you do comment on TikTok or under Instagram, they delete the comments and the comments are not seen by other accounts . The comments under their own TikTok and Instagram posts are their own or spam accounts. Somebody needs to stop them. Furthermore, to prove my point, I will predict that you respond to this new review will sound something like “we are so sorry to hear that you had a bad experience. Let us make it up to you. Can you please send us your order number“ and then you do nothing about it watch. I will need my money back. Please have an eye out for fake reviews.
Hi Grace Kakou We sincerely apologize for the frustration and negative experience caused by the shipping delay. However, regarding your order Arabella211744, we would like to seriously clarify that your package has already been shipped. The tracking number is ZCEUS8990136023YQ, and both the tracking details and tracking method were sent to your email after shipment. If you cannot find the email, please check your spam/junk folder, as sometimes system emails may be filtered automatically. At this moment, the package is still in normal transit. Please understand that international shipping times are affected by customs clearance, local processing, and carrier limitations in different countries. While we cannot fully guarantee the delivery timeframe, we have been continuously urging the logistics provider to speed up the delivery. You may track your package status through the following link: https://t.17track.net/en#nums=ZCEUS8990136023YQ Thank you Arabella hair
Don’t buy from here. They took my money without delivering the product and then I got ignored for days when I tried to contact customer service. The customer service number listed on the website never goes through even in the phone timeframe stated on the site and it is an automated voicemail every time you call. They will not give you your money back at all. I have now reported my incident ( not being able to get my money back, and them ghosting me while charging me for a product I have not received) DO NOT BUY FROM HERE. The 4.5 trust pilot rate seem very fishy and I should have looked at the lower rates first. And Arabella if you generate some vage response about how apologetic you are that I had a bad experience. Just proves that you purposely went out of your way to ignore my patient pleas for some respons or compensation for the lackluster experience. And only respond in public when it is public . And when you do I will document it to strengthen my case/report. This is absolutely not okay, and a very disappointing experience
Hi there We are truly sorry for the unpleasant experience and understand your frustration. Could you please provide your order number so we can check the situation for you as soon as possible? In some cases, orders may still be in the customization or processing stage, which can cause a longer shipping time than expected. However, please rest assured that we would never scam or intentionally take a customer’s money without delivering an order. Regarding the delayed replies, response times may be slower during holidays and weekends, and we sincerely appreciate your patience and understanding. Once we receive your order number, we will further investigate this matter for you. Arabella hair
Best international purchase I've ever made. The delivery was super fast and the quality of the product is perfect! I bought a 24 inch curly wig, it's beautiful!! Congratulations to the brand for your dedication. I'll shop again.
Hi there Thank you so much for your wonderful feedback and support! We’re truly happy to hear that you loved your 24-inch curly wig and that the delivery exceeded your expectations. Your kind words mean a lot to our team, and we’re glad the quality and overall experience made your international purchase such a positive one. Thank you as well for recognizing the dedication behind our brand — comments like yours truly motivate us to keep improving and providing the best products and service possible. We can’t wait to have you shop with us again in the future. Enjoy your beautiful wig! Arabella hair
UPDATE: this is an utter and complete scam do BOT PURCHASE ANYTHING from this website. When i i’ve been contacting customer service for 2 weeks now. And they are super vague and dismissive. When I put on pressure about their shipping and what not they change the statements. Web: 3-6 days run. Costumer service: 4-8 days. I have waited no for both amounts and nothing. I have now reported this to tho police in my country, and they are hopefully looking in to getting mug 328$ back. Furthermore the flat out life in the reply to this message by saying we added some last minute product and that’s why your package is delayed. Never mentioned this in the two weeks I email them. It is also sketchy that the founder terry ann halliday is nowhere to be found on the website. I had to ask to find someone who could figure it out for me. And I called customer service and they put me on flan voicemail. No cue no nothing ( it was within opening hours) anywho if you like quality hair, and wanna get you package DO NOT BY FROM HERE
Hi Grace Kakou We sincerely apologize for the delay and completely understand your disappointment, especially with your event coming up. In order to provide you with a better experience, we spent a few extra days customizing and preparing a brand-new product for your order before shipping it out. Because of this additional preparation process, the shipment was delayed for a few days. Your package has already been shipped, and we have been continuously urging the shipping carrier to speed up the delivery and provide updated tracking information as soon as possible. We truly understand how important this order is to you, and we are very sorry that this experience has not met your expectations. Please rest assured that we are still actively following up on your package and will keep you updated once we receive new information from the carrier. Thank you again for your patience and understanding. Arabella hair
I decided to really invest in expensive wigs because synthetic wigs are a nightmare to brush and im so happy i did! The hair is so smooth and if it gets frizzy i can just brush it off and it looks perfect again. I never have to deal with crazy knots and tangles! Everybody kept complimenting how real my hair looks!
Hi there Thank you for sharing your experience and feedback, Thy. We’re delighted to hear that you are satisfied with the softness, manageability, and natural appearance of the wig. It’s especially wonderful to know that you’ve received many compliments on how realistic the hair looks. Your support and trust in our products truly mean a lot to us, and we look forward to serving you again in the future. Arabella hair
Wig arrived fast, seems like amazing quality so far. will definitely order again soon
Hi there Thank you so much for your support and feedback! 💖 We're so happy to hear the wig arrived quickly and that you're loving the quality so far. It truly means a lot to us. We can’t wait to have you shop with us again soon! ✨ Arabella hair
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