Armadilo (armadilo.co) has a 1.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
D
Dawn Santiago · 4 reviews · Experienced 2026-07-29 ·
★★★★★
Your company is a scam
Your company is a scam. The sneakers are garbage, your return policy is absurd and if I could rate you with no stars I absolutely would. Hope you post this.
Reply from Armadilo2026-07-30
Hello Dawn,
We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the product quality and our return policy, and we appreciate you taking the time to share your feedback.
While we respect your opinion, we would like to clarify that we stand by our products and the policies we have established. Our Return and Refund Policy is clearly outlined on our official website and is available for all customers to review before completing a purchase. We strive to be transparent by making this information readily accessible so customers can make informed decisions.
We would still appreciate the opportunity to review your concerns and see how we can assist. Please send an email to our Customer Support team at [email protected] with your order details, and we'll be happy to look into your case and work toward a resolution as quickly as possible.
Thank you for your feedback.
Sincerely yours,
The ARMADILO TEAM
W
Wyman Wiggins Jr · 1 review · Experienced 2026-07-29 ·
★★★★★
They sent the wrong size and I can’t…
They sent the wrong size and I can’t wear them.
Reply from Armadilo2026-07-30
Hello Wyman,
We're sorry to hear that you received a size that you’re unable to wear. We understand how disappointing it is when the fit isn't what you expected or when there appears to be a sizing issue.
Please send an email to our Customer Support team at [email protected] with your order details so we can review your order, investigate what happened, and assist you with the appropriate resolution as quickly as possible.
Thank you for bringing this to our attention. We appreciate your feedback and look forward to helping you resolve this matter.
Sincerely yours,
The ARMADILO TEAM
B
Barb Herb Christel · 1 review · Experienced 2026-07-28 ·
★★★★★
I should have spent time looking at reviews before making a purchase.
I should have spent time looking at these reviews before making this purchase. I bought two pair of Armadilo winter boots in December. They fit great, and were super comfortable. I thought I would buy a couple lighter pair to wear other times of the year. These Forge shoes weren't anything like the boots I purchased before. I only tried one pair on and wore it only in my house on the carpet. Within minutes, I realized they were very uncomfortable. Like other's comments here, I was shocked to learn they were only going to credit me for $63 of the $136.08 I spent. And then learned, I had to pay another $7.23 for shipping. A year ago, I purchased numerous pair of shoes from Hike. I had a problem with a couple pair, and my experience was 180 degrees off from Armadilo. They were great to deal with, plus the shoes are much more comfortable. I was pulled in by the Forge model, I thought they looked really nice. Had I known the return experience would be what it turned out to be, I would never have made this purchase.
Reply from Armadilo2026-07-29
Hello Barb,
Thank you for taking the time to share your experience. We're truly sorry to hear that the Forge shoes did not provide the comfort you expected, especially after having such a positive experience with your previous pair of our winter boots. We also understand your disappointment regarding the return outcome and the associated return shipping fee.
We'd like to clarify that our Return and Refund Policy is not hidden from our customers. It is clearly posted on our official website and is available for review before a purchase is made. As an online business, we strive to be transparent about our policies so customers can make informed purchasing decisions. While we understand that every company has different practices, we stand by our published policies, which are applied consistently and fairly to all orders.
That said, we genuinely value your feedback and would appreciate the opportunity to review your concerns further. Please send an email to our customer support team at [email protected] with your order details, and we'll be happy to look into your case and assist you in any way we can. We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns.
Sincerely yours,
The ARMADILO TEAM
L
Larry W Mayes · 7 reviews · Experienced 2026-07-15 ·
★★★★★
Having neuropathy these shoes allow for…general foot comfort
Having neuropathy these shoes allow for relief of the tightness of past shoes. Never bought shoes online before and found them a small challenge to adjust laces to put them on in the morning and to remove at night. Even with these minor issues, once tied, they do not loosen during the day. At 78 with some mobility issues, stopping to retie shoes once or twice during the day is a past issue! They fit my foot so we move together as one comfortable unit! I am glad I purchased a backup pair!
Reply from Armadilo2026-07-30
Hello Larry,
Thank you so much for your wonderful review! We're truly delighted to hear that our shoes have provided you with the comfort and relief you were looking for, especially in helping with your neuropathy. Knowing that they allow you to move comfortably throughout the day without needing to constantly stop and retie your shoes means a great deal to us.
We also appreciate you sharing your honest experience about adjusting the laces. Feedback like yours helps us continue improving our products and the overall customer experience.
It means the world to us that, despite this being your first time purchasing shoes online, you were happy enough with your experience to purchase a second pair. Thank you for your trust and support. We wish you many more comfortable and enjoyable walks ahead!
Sincerely yours,
The ARMADILO TEAM
Terribly cheap shoe construction on the sneaker. Sizing is smaller than normal. Do not recommend.
Last social media advertising I’ll fall for.
Reply from Armadilo2026-07-29
Hello Chandra,
Thank you for sharing your feedback. We're very sorry to hear that the sneakers did not meet your expectations in terms of quality and sizing. We understand how disappointing it is to receive shoes that don't fit as expected, especially when you were looking forward to your purchase.
We'd like the opportunity to make this right. Please send us an email at our customer support team at [email protected] with your order number and a brief description of your concerns. We'll review your case as quickly as possible and work with you to find the best resolution. We appreciate your feedback, as it helps us improve both our products and our customers' experience.
Sincerely yours,
The ARMADILO TEAM
K
Kim Delaney · 1 review · Experienced 2026-07-27 ·
★★★★★
Outstanding Customer Service
I purchased a pair of shoes a few months ago and loved them so much that I ordered a pair for a friend. That order was somehow lost during transport and not delivered to me. The email customer support person, Fretcelle, was wonderful and facilitated a refund to me after it became clear that the shoes were lost. I will be placing another order. Normally, I'd be too unhappy to try again, but Fretcelle's customer service was so good (and the shoes are so good), that I'm giving it another try.
Reply from Armadilo2026-07-29
Hello Kim,
Thank you so much for taking the time to share your experience and for giving us another chance. We're truly sorry that your friend's order was lost in transit, but we're delighted to hear that the support you received helped make a difficult situation a little easier.
Your kind words about Fretcelle mean a great deal, and we'll be sure to share your feedback with them. It's especially rewarding to know that your confidence in both our customer service and our shoes has encouraged you to place another order.
We sincerely appreciate your trust and support, and we look forward to providing you with a smooth and positive experience this time around. Thank you again for your thoughtful review—we're grateful to have you as part of our community.
Sincerely yours,
The ARMADILO TEAM
Shoes didn't fit. They kept $42.00 of the $78.00 I spent and charged me $7.80 for shipping in returns. Quality was poor. I asked twice about returning them. Company should be closed down for poor business ethics!
Reply from Armadilo2026-07-28
Hello Katy,
We're truly sorry to hear that your shoes didn't fit and that you were disappointed with both the quality and the return process. We understand how frustrating it is when an online purchase doesn't meet your expectations, especially when unexpected deductions and return costs are involved.
We'd like to assure you that we value transparency. Our return policy, including information about return shipping costs, applicable fees, and eligibility, is clearly displayed on our website before a purchase is completed. Since online shopping doesn't provide the opportunity to try on or inspect products in person, we encourage customers to review these details beforehand so they can make an informed decision.
That said, we genuinely want to help. Please send an email to our Customer Support team at [email protected], and we'll be happy to review your order, address your concerns, and work toward resolving the situation as quickly as possible. We appreciate your feedback, as it helps us continue improving both our products and our customers' experience.
Sincerely yours,
The ARMADILO TEAM
T
Tomas Henriquez · 2 reviews · Experienced 2026-07-17 ·
★★★★★
To soft for me and don't feel like a 13…
To soft for me and don't feel like a 13 size. Feel smaller
Reply from Armadilo2026-07-29
Hello Tomas,
Thank you for taking the time to share your feedback. We're very sorry to hear that the shoes felt too soft for your preference and that the size 13 did not fit as expected. We understand how frustrating it can be when the fit isn't what you anticipated.
We'd like the opportunity to look into this and help resolve your concerns. Please send us an email at [email protected] with your order number and a brief description of the issue, and our customer support team will review your case and assist you as quickly as possible. We appreciate your feedback and hope to have the chance to make things right.
Sincerely yours,
The ARMADILO TEAM
On the website it says the shies have a wide toe box they do not they are narrow shoes that I can't wear because my feet are wide
Reply from Armadilo2026-07-29
Hello Pauline,
Thank you for sharing your feedback. We're very sorry to hear that the shoes did not provide the wide toe box you were expecting and that they felt too narrow for your feet. We understand how frustrating it is when a product doesn't match your expectations, especially when comfort and fit are so important.
We'd like the opportunity to look into your concerns and help resolve this for you. Please send us an email at [email protected] with your order number and a brief description of the issue, and our customer support team will review your case and assist you as quickly as possible. We truly appreciate your feedback and hope to have the chance to make things right.
Sincerely yours,
The ARMADILO TEAM
the second pair of shoes is horrible. there is not one iota of arch support. it is completely flat inside the shoe.
Reply from Armadilo2026-07-29
Hello,
Thank you for taking the time to share your feedback. We're very sorry to hear that the second pair of shoes did not meet your expectations, particularly regarding the lack of arch support. We understand how disappointing it is to receive footwear that isn't as comfortable or supportive as you had hoped.
We'd like the opportunity to review your concerns and help find a resolution. Please send us an email at [email protected] with your order number and a brief description of the issue, and our customer support team will be happy to assist you as quickly as possible. We appreciate your feedback and hope to have the chance to make things right.
Sincerely yours,
The ARMADILO TEAM
Hello Danielle,
Thank you for sharing your feedback. We're very sorry to hear that the shoes were not true to size and did not fit as you expected. We understand how important it is to receive footwear that fits comfortably, and we're sorry for the disappointment this caused.
We'd like the opportunity to review your order and help resolve this for you. Please send us an email at [email protected] with your order number and a brief description of the sizing issue, and our customer support team will be happy to assist you as quickly as possible. We appreciate your feedback and look forward to helping you find a suitable resolution.
Sincerely yours,
The ARMADILO TEAM
I bought two pairs of shoes: Aerion Walking Shoes and Torrey Classic Comfort Clogs. Since they were advertised as wide toebox, I thought they would work. But they did not. They were uncomfortable when trying on. They are very cheaply made and clogs display a “W” on insoles, not Armadillo. They advertise as being able to return or refund, but when trying to do so, they charge a restock fee of half of the price I paid . this is whether I exchange or get a refund. So I spent $137.96 USD and they wanted to charge me $68.98 to return? After I spent extra for shipping insurance? That is absolutely absurd. Their ad on Facebook showing high rating of 4.9 is misleading. The accurate rating is here on Trust Pilot. It is the last time I buy something advertised on Facebook. Very, very disappointing and irritating. If I could give a zero, I would.
Reply from Armadilo2026-07-27
Hello Sheila,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the Aerion Walking Shoes and Torrey Classic Comfort Clogs did not meet your expectations in terms of comfort and quality. We understand how disappointing it is when a product you were hoping would work for you ends up being unsuitable.
We also appreciate you sharing your concerns regarding our return process and the fees involved. We want to assure you that our return, exchange, and refund policies are not hidden and are clearly outlined on our official website prior to purchase. As an online retailer, we strive to provide transparent information so customers can review these details before placing an order, as online shopping differs from an in-store shopping experience where products can be tried on before purchase. We stand by our policies, which are designed to help us continue providing our products and services fairly to all customers.
That said, we certainly don't want you to feel unheard. We encourage you to reach out to our customer support team via email at [email protected] so we can review your order, address your concerns in detail, and determine the best possible resolution for your situation. We value your feedback and would appreciate the opportunity to assist you further.
Sincerely yours,
The ARMADILO TEAM
I ordered the Aerion men’s size 12 in Jet Black and received a metric 45, which is a men’s 11 at best and way too small. The toe box did not seem to be particularly wide as advertised, thus I couldn’t even fit my foot in the shoe. The shoe did feel light, but partly because the materials seem to be thin and not very durable. The insole of one shoe was defective showing separation of the footbed material. Aesthetically, I also didn’t like the shiny faux black leather patches, but that’s subjective.
The biggest disappointment though is the return/customer service, which I found extremely poor. You have to jump through a bunch of hoops taking various photos to initiate the return, and I still haven’t been refund though I have confirmation that the shoes have been received and return processed. Moreover, though I paid the $2.98 for “free returns and exchanges”, it seems to be a total scam. I highly recommend you read the return policies closely before you purchase. The long and short of it for me - my shoes totaled about $70 with all fees. Due to the company’s horrible return policies, my choice was to pay an additional $18 to get the correct sized shoes, even though I was sent undersized ones, and shoes I didn’t really like and had concerns with quality control. The other option is to settle for their “restocking fee” and you basically get half of your money back, in my case about $37… again, which I have not yet received. I am considering reporting this company to the Better Business Bureau as the whole operation seems sketchy at best.
Reply to Armadilo response:
I did finally receive my refund, which was a whooping $33.75, or less than half and much less than I would expect. If you think paying that high of a rate and that long of a delay is a fair policy because your company can’t send out properly fitting shoes. I don’t even know what to say. That is definitely not the industry standard to say the least, especially when you advertise for “free” and “no hassle” returns. The fact that 60% of reviews on TrustPilot are 1 star and cite the exact same issues, highlights the incompetence of your operations and customer service.
There is nothing transparent about your return policy when you order. It is briefly mentioned and there is a tiny link to it at the bottom of the order screen that I doubt anyone would notice or actually click on - so those policies are hardly transparent, plus they are poorly worded and fairly confusing. Lastly, I was in contact with the support email address numerous times, explained the situation and the responses always default to the same two options, pay an extra $18 for the “free return” for a pair of shoes that may not fit and have quality concerns, or settle for less than half of what I paid. I chose the latter, as I didn’t want to be stuck with defective shoes that are too small, but I am still highly disappointed by the whole experience. In my opinion this all seems to be a scheme to prey on consumers who are accustomed to ordering items online from companies who actually have fair and reasonable return policies.
Reply from Armadilo2026-07-26
Hello,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that the shoes did not meet your expectations in terms of sizing, quality, and the overall return experience. We understand how frustrating it can be when a product doesn't fit as expected, especially after waiting for its arrival.
We'd like to clarify that our sizing information, shipping timelines, and Return & Refund Policy, including the terms for exchanges, refunds, and any applicable fees, are clearly outlined on our website before an order is placed. Because online shopping differs from in-store shopping, customers are unable to try on or inspect products prior to purchase, which is why we encourage reviewing these details before completing an order. Our goal is to be transparent so our customers can make informed purchasing decisions.
That said, we stand behind both our products and our policies, and we certainly don't want any customer to feel unheard. If your refund has not yet been received or if you still have concerns regarding your order, please email our Customer Support team at [email protected] so we can review your case and work toward a resolution as quickly as possible.
We appreciate your feedback, as it helps us continue to improve both our products and the experience we provide to our customers.
Sincerely yours,
The ARMADILO TEAM
S
She Ash · 1 review · Experienced 2026-07-24 ·
★★★★★
Do not buy from this company.
Do not buy from this company.
I believe Armadilo knowingly sold me bad shoes. I will pass this information on via social media forums.
They could do better customer service.
I'll take stick with better customer service brands for my shoe purchases.
Greatly disappointed.
Zero stars to your company.
Reply from Armadilo2026-07-25
Hello She,
We’re truly sorry to hear about your experience and understand how disappointing it must be to feel that the shoes did not meet your expectations. We also appreciate you sharing your feedback regarding both the product quality and the customer service you received. Your concerns are important to us, and we never want our customers to feel unheard.
We'd like the opportunity to look into your situation more closely and work toward a resolution. Please send us an email at [email protected] with your order details, and we'll review your case as a priority and do our best to address your concerns as quickly as possible.
We appreciate your feedback, as it helps us improve both our products and the service we provide. We hope to have the chance to make this right for you.
Sincerely yours,
The ARMADILO TEAM
Shoes too small when I tried to return they only gave me 50% return. Please steer clear
Reply from Armadilo2026-07-24
Hello Kathy,
We're truly sorry to hear that the shoes did not fit as expected and that you were disappointed with the return resolution you received. We understand how frustrating it can be when an item doesn't fit properly, especially if the outcome of the return process wasn't what you were hoping for.
We'd appreciate the opportunity to review your situation and see how we can help. Please send us an email at [email protected] with your order details, and our Customer Support team will look into your case, address your concerns, and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention. We value your feedback, as it helps us improve both our products and the experience we provide to our customers.
Sincerely yours,
The ARMADILO TEAM
C
Christine · 3 reviews · Experienced 2026-07-13 ·
★★★★★
Do not even look at this company if you…
Do not even look at this company if you get any advertising from them. If I could give a negative 1 I would. I was sent the wrong shoes when I initially contacted someone through there chat system I thought things would be fine. I sent in pictures of the wrong shoes the shipping packaging and that person forwarded everything to the customer service. I them waited for a few weeks and heard nothing from them. It was not until I left a negative review on Trust Piolet that I got a response from them asking to send them the same info they already received I did so and it has been nothing but a back and forth at first just wanted the shoes I ordered so I could give them a try but it has been ridiculous with this process that now I just want a refund. I plan to report to the Fair Trade Commission and the BBB. Do not buy anything from this company. This is my second review of this company.
Reply from Armadilo2026-07-23
Hello Christine,
We're truly sorry to hear about your experience and understand your frustration, especially after receiving the wrong shoes and not getting the timely resolution you expected. We sincerely apologize for the inconvenience this has caused.
We'd like to clarify that while our live chat and email are both dedicated support channels, they are handled through separate systems. As a result, information shared through chat is not always immediately visible to our email support team, which is why you may have been asked to provide the details again. We understand how frustrating that can be, and we appreciate your patience.
At Armadilo, we stand behind our products and are committed to making things right. If you haven't already, please send an email to our Customer Care team at [email protected] with your order number so we can prioritize your case, review it thoroughly, and work toward the appropriate resolution as quickly as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this for you.
Sincerely yours,
The ARMADILO TEAM
B
Brooke · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Would give them a
Would give them a. 0. Horrible no customer service phone number is a voice mail. NEVER RECEIVED PRODUCT
Reply from Armadilo2026-07-23
Hello Brooke,
We're truly sorry to hear that you haven't received your order and understand how frustrating this experience must be.
We also apologize for any inconvenience caused by not having a customer service phone line. While we currently provide support through email and live chat, please be assured that our Customer Care team is committed to assisting you and resolving your concerns as quickly as possible.
At Armadilo, we stand behind our products and value every customer. Please email our Customer Care team at [email protected] with your order number so we can investigate your order and work toward a resolution right away.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
Sincerely yours,
The ARMADILO TEAM
J
Jim Frazier · 2 reviews · Experienced 2026-06-01 ·
★★★★★
These shoes were extremely comfortable
These shoes were extremely comfortable. More so than my hocas and my Nike, 2 70s, I just wish you had more colors, so I could feel my closet.
Reply from Armadilo2026-07-23
Hello Jim,
Thank you so much for taking the time to share your wonderful review!
We're absolutely delighted to hear that you find our shoes even more comfortable than your HOKAs and Nike Air Max 270s. Knowing that our footwear has exceeded your expectations truly means a great deal to our team, as providing exceptional comfort is one of our top priorities.
We also appreciate your suggestion about offering more color options. Feedback like yours is incredibly valuable, and we'll be sure to share it with our product development team as we continue expanding our collection. We’d love to help you fill your closet with even more styles in the future!
Thank you again for choosing Armadilo and for supporting our brand. We look forward to serving you again and hope to introduce new colors you'll love soon.
Sincerely yours,
The ARMADILO TEAM
S
Sharon Ann Fowler-Hawkins · 2 reviews · Experienced 2026-06-25 ·
★★★★★
I tried to return the shoes for a…
I tried to return the shoes for a different size, but the system is set up to prevent you from returning items. I attempted to do it within the time frame. This company robs you!!!! NO character or good customer service!!!
Reply from Armadilo2026-07-23
Hello Sharon,
We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties when trying to exchange your shoes for a different size. We sincerely apologize for the disappointment this has caused.
At Armadilo, we are committed to being transparent in everything we do. Our policies, including our return and exchange process, are available on our official website, armadilo.co, and we stand behind the quality of our products and the service we strive to provide.
We'd appreciate the opportunity to look into your specific case and make things right. Please email our Customer Care team at [email protected] with your order number and a brief description of what happened so we can review your exchange request and work toward the best possible resolution as quickly as possible.
Thank you for bringing this to our attention. We hope you'll give us the opportunity to assist you.
Sincerely yours,
The ARMADILO TEAM
M
Michelle Stuart · 1 review · Experienced 2026-06-09 ·
★★★★★
I am very disappointed in their…
I am very disappointed in their customer service and return policy. I ordered 2 pairs and the order duplicated sending me 4 I paid for 2. I wanted to send them back in good faith. They changed their design and the size no longer worked for me from the time I had bought them before. I returned all four pairs. To get 2 in exchange for the right size. I was then sent a delivery fee of $34 for shoes that were redesigned and I did the right thing. I could have kept the 2 extra pairs and they never would have known. This has been a 2 month fiasco! I asked for a full refund bet I am sure they will hit me with the restocking fee
I would have been a life long customer but now they lost me for good by not making this right. It seems they have passed their customer service onto an AI no thanks. Never will buy from them Again.
Reply from Armadilo2026-07-22
Hello Michelle,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the duplicate shipment, the exchange charges, and the time it took to resolve your order. As an online business, we follow the policies published on our official website, which are clearly available for customers to review before placing an order. These policies help us provide a fair and consistent experience for all customers.
If there are still any unresolved concerns with your order, we encourage you to contact our Customer Support team at [email protected] directly by email. We'll be happy to review your case and assist you in reaching the best possible resolution in accordance with our policies.
Sincerely yours,
The ARMADILO TEAM
