Armadilo (armadilo.co) has a 1.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
C
Carmelita Davis · 1 review · Experienced 2026-06-15 ·
★★★★★
No refunds or exchanges!
I recently purchased some shoes from this company and the shoes hurt my toes and the sides of my feet. To know that the shoes hurt my feet, I had to wear them. I stand on my feet for 8 hours at my job. I didn’t want my money back, I was willing to try a different shoe, but the company told me they do not exchange or refund if their shoes have been worn. ****Buyers beware! This company will not exchange or refund you if their shoes hurt your toes and feet!****. Instead of great customer service, they offered me some suggestions such as wear thicker socks or walk around in the shoes for a short period of time. I am a diabetic and I refuse to wear any shoes that hurt my toes and feet! Has anyone else had this experience with this company? Shame on this comp
Reply from Armadilo2026-07-11
Hello Carmelita,
We’re sorry to hear about your experience and understand your concerns regarding the discomfort you experienced while wearing the shoes. We recognize how important it is to have footwear that feels comfortable, especially for customers who spend long hours on their feet.
We apologize for the frustration caused by the return and exchange process. We would appreciate the opportunity to review your specific case and see how we can better assist you. Please send an email to our Customer Support team at [email protected] with your order details so we can look into your concern and work toward a resolution.
Thank you for sharing your feedback, as it helps us continue improving our products and customer experience.
Sincerely yours,
The ARMADILO TEAM
L
Lance Allen Borstad · 2 reviews · Experienced 2026-07-04 ·
★★★★★
Shoes way too small
Shoes way too small. They indicat euro size 43. I ordered US size 10. No support at all. Supposed to have a wider toe box. These are just like aketxhers
Reply from Armadilo2026-07-10
Hello Lance,
We’re sorry to hear that the shoes did not meet your expectations and understand your concerns regarding the sizing, fit, and level of support. We know how important it is for shoes to provide the right comfort and fit, especially when features like a wider toe box and support are key factors in your purchase decision.
We would appreciate the opportunity to review your order and assist you with this concern. Please send an email to our customer support team at [email protected] with your order details and any additional information about the fit issue. Our team will be happy to look into this and help work toward a resolution as quickly as possible.
Thank you for sharing your feedback with us. We truly value your comments and will continue working to improve our products and customer experience.
Sincerely yours,
The ARMADILO TEAM
I'm really not sure what I'll do about these shoes. They are certainly a nice wide, comfortable fitting, and the soles are good and cushioning. But the tops feel flimsy and are not sturdy when you walk, and the artistic-looking gap in the sole comes together with your weight as you step on the shoe, it sounds like you are walking on bubble-wrap. I hope people around me can't hear it as loudly as I can. The delivery was fast and the packaging good, but the shoes are mediocre.
Reply from Armadilo2026-07-09
Hello Cathy,
We’re sorry to hear that the shoes did not fully meet your expectations. While we’re glad to know that you found the fit, cushioning, delivery speed, and packaging to be positive, we understand your concerns regarding the feel of the upper material and the sound you experienced while walking.
We appreciate you taking the time to share this detailed feedback, as it helps us better understand our customers’ experiences with our products. We would like the opportunity to assist and look into your concerns further. Please reach out to our customer support team at [email protected] with your order details, and we’ll be happy to review your experience and work toward a resolution.
Thank you for sharing your feedback and giving us the chance to help.
Sincerely yours,
The ARMADILO TEAM
D
DW · 3 reviews · Experienced 2026-07-08 ·
★★★★★
Too narrow
Looks like a very nice show, but unfortunately the toe box is too narrow. I don’t normally wear a wide shoe but would need to for these shoes Unfortunately I already threw away the box or I would return them.
Reply from Armadilo2026-07-10
Hello,
We’re sorry to hear that the toe box did not provide the fit and comfort you were expecting. We understand that finding the right amount of room in a shoe is important, especially when you normally do not require a wide size but still found the fit too narrow.
We appreciate your feedback and would like the opportunity to assist you with your concern. Please send an email to our customer support team at [email protected] with your order details and any additional information about the fit issue. Our team will be happy to review your situation and help determine the best possible resolution.
Thank you for sharing your experience with us. Your feedback is valuable and helps us continue improving our products and customer service.
Sincerely yours,
The ARMADILO TEAM
J
J Gi · 2 reviews · Experienced 2026-06-25 ·
★★★★★
Your return policy and your service…
Your return policy and your service sucks
Reply from Armadilo2026-07-10
Hello,
We’re sorry to hear about your experience with our return policy and customer service. We understand your frustration and appreciate you taking the time to share your feedback.
We take concerns like yours seriously and will be raising your comments with our team for review as we continue working to improve our products, policies, and overall customer service experience. Thank you for bringing this to our attention.
Sincerely yours,
The ARMADILO TEAM
T
Tracey A · 2 reviews · Experienced 2026-07-09 ·
★★★★★
These safety shoes dont seem to have…
These safety shoes dont seem to have the wide toe box an I feel they run a little smaller.
I like how they feel. There a nice looking work shoe. Probably just have to get them broke in some.
Reply from Armadilo2026-07-10
Hello Tracey,
We’re sorry to hear that the fit and toe box did not fully meet your expectations. We understand your concern regarding the sizing and the feeling that the shoes may not provide the wider fit you were expecting, while we’re glad to hear that you like the overall look and feel of the work shoe.
We appreciate you sharing this feedback, and we will raise your comments with our team for review as we continue working to improve our products and customer experience. Thank you for taking the time to let us know about your experience.
Sincerely yours,
The ARMADILO TEAM
Ordered right sizes according their descriptions and recommendations. All pairs (for me, my husband and son) all too small. Tried to exchange. Paid the 2.99 for return whatever, either 25% or 40% return/restocking fee. Came from China, took 3 weeks. Have a month to return.
Reply from Armadilo2026-07-09
Hello Dottie,
We’re sorry to hear about your experience with the sizing of your order and the frustration you experienced during the exchange process. We understand how disappointing it can be when multiple pairs ordered based on the recommended sizing do not fit as expected, especially when you were hoping to find the right fit for yourself and your family.
We appreciate you sharing your feedback regarding the delivery time and return process. We would like the opportunity to review your order details and assist with your concerns. Please reach out to our customer support team at [email protected] with your order information, and we’ll be happy to look into your exchange request, answer any questions about the return process, and work toward resolving this for you as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to assist.
Sincerely yours,
The ARMADILO TEAM
R
Ron B. · 1 review · Experienced 2026-06-11 ·
★★★★★
Poor Return Policy
It took a while to receive my order. Once I receive, my sneakers did not fit, too narrow, and my wife's sneakers were to big. Sneakers were never worn after an initial fitting. I tried to return. The return policy is terrible plus you were going to keep 1/2 my money. I will never order or recommend your product.
Reply from Armadilo2026-07-09
Hello Ron,
We’re sorry to hear about your experience with your order, including the delivery time, the fit concerns with both pairs of sneakers, and the frustration you encountered while trying to make a return. We understand how disappointing it can be when the shoes do not fit as expected and the return process does not meet your expectations.
We appreciate you sharing your feedback, and we would like the opportunity to review your order and assist with your concerns. Please reach out to our customer support team at [email protected] with your order details so we can look into the return request, address any questions you may have regarding the policy, and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention and allowing us the chance to assist.
Sincerely yours,
The ARMADILO TEAM
I was promised my shoes in 7-15 business days. I inquired about my order. I was told it was 21 business days for me to receive my order. I finally received my order on day 20. They say returns and exchanges are easy! What they don't say, is that they cost you money. Up to 50% of the price of the shoes. "Free worldwide shipping and returns - customs and duties taxes included" is what is listed on the website. What they don't say is that to get the "Free shipping and returns" you have to purchase the "REDO Priority Handling and Free Returns and Exchanges for $2.98". So you had better order what you want, in the correct size first, or prepare to be charged!! I would return the shoes, they don't fit right, but I'm not going to give the company any money for free. Yes, you have to pay your employee to restock the shoes I returned. But 25%??? Really? I'll keep them and wear them around the yard.
Reply from Armadilo2026-07-08
Hello Heather,
We’re sorry to hear about your experience with the shipping timeline, sizing concerns, and the return process. We understand how frustrating it can be when expectations around delivery and returns are not met, and we appreciate you sharing your feedback regarding these concerns.
We’d like the opportunity to review your order details and provide assistance with your return or exchange options. Please reach out to our customer support team at [email protected] so we can look into your situation further and work toward resolving your concerns as quickly as possible.
Sincerely yours,
The ARMADILO TEAM
A
Anna Hall · 1 review · Experienced 2026-07-08 ·
★★★★★
Love the shoes, hate the shipping
Love the shoes but the wait time for delivery is ridiculous! Told it would be delivered mid June (19-25). Still waiting on July7 for them to clear customs (a second time!) between Florida and Washington! WTF?
Reply from Armadilo2026-07-09
Hello Anna,
We’re sorry to hear about the delay with your delivery and the frustration caused by the extended wait time. We understand how disappointing it can be to receive updated delivery estimates and still be waiting for your order, especially when it has been delayed due to customs processing.
We appreciate your patience and for sharing your experience. We would like the opportunity to look into your order status and provide any available updates. Please reach out to our customer support team at [email protected] with your order details, and we’ll be happy to assist you and work toward resolving your concerns as quickly as possible.
Thank you for bringing this to our attention and giving us the chance to help.
Sincerely yours,
The ARMADILO TEAM
H
Heidi · 2 reviews · Experienced 2026-06-24 ·
★★★★★
I ordered from Armadillo Bad Service
I ordered from Armadillo, Bad experience and the shoes did not fit. They took over three weeks to arrive and when I wanted to return them they wanted to charge me a 59.99 fee! They have a deceptive return policy. They do not have a customer service. I sent several email that were not answered. You get what what ever they send you. You are stuck with it!!! Don't buy from this company!
Reply from Armadilo2026-07-09
Hello Heidi,
We’re sorry to hear about your experience with your order, including the delay in delivery, the sizing concerns, and the frustration you experienced while trying to request a return. We understand how disappointing it can be when a product does not meet your expectations and when you feel that your concerns have not been addressed promptly.
We appreciate you bringing this feedback to our attention. We would like the opportunity to review your order details, look into the return fee concern, and assist you with your request. Please reach out to our customer support team at [email protected] with your order information, and our team will be happy to help address your concerns and work toward a resolution as quickly as possible.
Thank you for sharing your feedback and giving us the opportunity to assist.
Sincerely yours,
The ARMADILO TEAM
The shoes made squeezing noise every time i walked, very irritating, good comfort but horrible noise.
Reply from Armadilo2026-07-08
Hello Kimberly,
We’re sorry to hear that you experienced a squeaking noise while wearing your shoes. We understand how frustrating it can be when a pair of shoes feels comfortable but the noise affects your overall experience and enjoyment.
We appreciate you bringing this concern to our attention, and we’d like the opportunity to assist you. Please reach out to our customer support team at [email protected] with your order details so we can review the issue and help work toward a resolution as quickly as possible.
Sincerely yours,
The ARMADILO TEAM
S
Scott M. · 1 review · Experienced 2026-07-07 ·
★★★★★
Not very happy about these!
My wife and I each bought a pair of Armadillo's. Neither of us are very happy with them. My wife's shoes make a squeaking or clicking noise when she walks in them (and she hasn't felt very comfortable in them either), and mine (where they don't seem to make any noise), just haven't gotten very comfortable. I have even put my good insoles in them, but they have not helped much in making them feel better. They are making me feel like I am walking on a foam pad (as my foot is rolling through a stride, it feels like the shoe is breaking down in different places...making me feel like I'm struggling to keep my balance). Not a good thing when you are over 225 lbs!!! Our current shoes are Brooks, and they feel MUCH more comfortable.
Reply from Armadilo2026-07-08
Hello Scott,
We’re sorry to hear that the shoes did not provide the comfort and support you and your wife were expecting. We understand how disappointing it can be when a pair of shoes does not feel right, especially when you experience issues such as unusual noise, discomfort, or a lack of stability while walking.
We appreciate you sharing these details, and we’d like the opportunity to look into your concerns and assist you further. Please reach out to our customer support team at [email protected] with your order information so we can review your experience and work toward finding a suitable resolution as quickly as possible.
Sincerely yours,
The ARMADILO TEAM
F
Felecia washington · 1 review · Experienced 2026-07-05 ·
★★★★★
Poor return policy- don’t buy
I ordered the shoe hoping it compared to my Brooks. Absolutely not. It is cheaply made. I requested refund as they promised in their advertising. I have Never worn the shoe. I paid $89.00 BOGO special. They are charging a $45 fee. 12.95 pickup fee and $7.23 shipping fee. So of my $89 they are trying to charge $65 in return cost.
I also notice that on all the comments from this company, it is the same computer generated response. Poor customer service.
Reply from Armadilo2026-07-07
Hello Felecia,
Thank you for taking the time to share your feedback. We sincerely apologize that the shoes did not meet your expectations and that your return experience has been frustrating. We understand how disappointing it is when a product doesn't compare to what you were hoping for, especially when you were expecting a smooth refund process.
We truly appreciate you bringing your concerns regarding both the product quality and the return experience to our attention. Your feedback is important to us, and we will be raising your comments with our team for review as we continue working to improve both our products and the level of service we provide.
We value every customer's experience and regret that we did not meet your expectations this time. Thank you again for sharing your honest feedback—it helps us identify areas where we can do better.
Sincerely yours,
The ARMADILO TEAM
J
James Hopkins · 1 review · Experienced 2026-06-17 ·
★★★★★
Bad results My wife swore by her Armadillos so I…
My wife swore by her Armadillos so I ordered some.
I ordered the same size as my other shoes when they finally came they were very tight.
My wife said wear them a day and see, so at the end of the day they were still tight so I reached out to customer service and I was told because I didn’t save the little plastic bag they came in I was ineligible for a return or exchange.
Even though I paid extra for a no hassle return!.
Finally I reached a live person on line and they said they would expedite my issue.
Still nothing .
So buyer beware of these issues!.
Reply from Armadilo2026-07-08
Hello James,
We’re sorry to hear about your experience with the sizing of your shoes and the difficulties you encountered while trying to arrange a return or exchange. We understand how frustrating it can be when a product does not fit as expected and when the process takes longer than anticipated, especially after purchasing a return service.
We appreciate you sharing your feedback, and we’d like the opportunity to review your order and assist with your concern. Please reach out to our customer support team at [email protected] with your order details so we can look into the situation further and work toward resolving this for you as quickly as possible.
Sincerely yours,
The ARMADILO TEAM
I ordered two pair at the size I normally wear. Items received were too small. Your website said free returns and exchanges yet when I tried to exchange for a larger size you were going to charge me a $45 fee. This is ridiculous especially when you say free exchanges.
Reply from Armadilo2026-07-08
Hello Debra,
We’re sorry to hear about your experience with the sizing of your shoes and understand your frustration regarding the exchange process. We appreciate you sharing your concerns, especially regarding the return and exchange options, and we understand how disappointing it can be when the process does not meet your expectations.
We’d like the opportunity to review your order and assist you with your exchange request. Please reach out to our customer support team at [email protected] with your order details so we can look into this further and work toward resolving your concern as quickly as possible.
Sincerely yours,
The ARMADILO TEAM
B
Barry Evans · 2 reviews · Experienced 2026-06-23 ·
★★★★★
Armadilo
The shoes were nice and lite,but the strap to aid pulling on the shoes is wrong size, needs to be larger so that you can get a hold of it. I ordered a size 12, you sized it a 45 which I feel like it's too small. I didn't feel like it gave me the support that I wanted. My feet hurt at the end of the day.
Reply from Armadilo2026-07-08
Hello Barry,
We’re sorry to hear that the shoes did not provide the fit and support you were expecting. We understand your concerns regarding the sizing, the pull strap, and the overall comfort, especially when the shoes caused discomfort after wearing them throughout the day.
We appreciate you sharing this feedback, and we’d like the opportunity to review your order and assist with your concerns. Please reach out to our customer support team at [email protected] with your order details so we can look into the issue further and work toward a resolution as quickly as possible.
Sincerely yours,
The ARMADILO TEAM
A
Ave Thomas · 1 review · Experienced 2026-05-30 ·
★★★★★
Don’t have any shoes yet!!!
Well, I’m still waiting for my clogs. It’s been awhile. It’s been since May 30th!
Can you please help me?
Reply from Armadilo2026-07-08
Hello Ave,
We’re sorry to hear that you’re still waiting for your clogs and understand how frustrating it must be to experience a delay since May 30th. We appreciate you bringing this to our attention, and we’d like the opportunity to look into your order and help resolve this for you.
Please reach out to our customer support team at [email protected] with your order details so we can check the status of your shipment and assist you as quickly as possible. We’re committed to helping address your concern and finding a resolution.
Sincerely yours,
The ARMADILO TEAM
A
Ando · 8 reviews · Experienced 2026-06-12 ·
★★★★★
After having picked out, and paid for my shoes..
After having picked and paid for my two pairs of shoes, the delivery company were not able to find my house. Mind you I gave them my address three times and sent them typed turn by turn directions twice. They do not use FedEx, UPS or the Post Office to deliver your purchase. It’s a Chinese delivery company who apparently are clueless. I never did get my shoes ….
Reply from Armadilo2026-07-08
Hello Ando,
We’re sorry to hear that you did not receive your order and understand how frustrating it must have been after providing your address and delivery instructions multiple times. We know how disappointing it is to wait for your purchase and experience difficulties with the delivery process.
We appreciate you bringing this to our attention, and we’d like the opportunity to look into your shipment and assist with resolving this matter. Please reach out to our customer support team at [email protected] with your order details so we can review the situation and help provide a solution as quickly as possible.
Sincerely yours,
The ARMADILO TEAM
R
Ranada Johnson · 1 review · Experienced 2026-07-06 ·
★★★★★
My shoes are too small...
My shoes are too small.... help....i need shoes please
Reply from Armadilo2026-07-07
Hello Ranada,
We're sorry to hear that the shoes you received are too small and understand how disappointing that can be, especially when you were looking forward to wearing them. We want to help make this right as quickly as possible.
Please send an email to our Customer Support team at [email protected] with your order details so we can review your case and assist you with the available options to resolve this issue. Our team will be happy to work with you to find the best possible solution.
Thank you for bringing this to our attention, and we appreciate the opportunity to assist you.
Sincerely yours,
The ARMADILO TEAM
