Great experience!
Product delivered on time. Friendly guy that delivered it.
Reply from ASAP Site Services2024-03-26
Patty we appreciate you recognizing the service technician! Hope to see you on your next rental
About ASAP Site Services
Data updated- Website
- asapsiteservices.com
- Category
- Public & Local Services
- Location
- United States · Columbia
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 51% (18/35)
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Is ASAP Site Services legit?
ASAP Site Services (asapsiteservices.com) has a 2.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Public & Local Services and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has replied to 51% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The (2) units we rented from you guys…
The (2) units we rented from you guys were burnt to the ground. We are thinking the homeless people in the area did it. You guys charged our card without authorization when we just needed to do a claim for the insurance that we have on Rentals.
Reply from ASAP Site Services2024-03-26
Tabetha I appreciate your rental review feedback. I see that our agents were helpful in directing to file the insurance claim as reimbursement. The rental listed the card on file to be used for any rental invoicing.
Cancellation
Plans changed regarding a porta potty I ordered and cancelling it was no problem
An Easy Experience
An Easy Experience The prices were great. The cleaning was scheduled weekly, efficient and easy to change the schedule and get in contact with the company. I would 100% recommend this company.
Reply from ASAP Site Services2024-01-15
We appreciate you sharing yoru rental experience with us. -Team ASAP
Double Dipping on the price due to Holiday
I called on a Friday for a Porta potty for delivery on the following Mon. Due to Thanksgiving they wanted to double dip and charge extra (almost double) if I wanted it so I said then just send it Tuesday, again they said that due to Thanksgiving that they had to charge extra (almost double) so I said so what day can I just get it at the normal price they said Wednesday. The Holiday was one day but it’s taking 6 days to get a toilet. I guess I don’t understand why the extra charges for a Monday or Tuesday delivery when the holiday was the previous week. So in December since it’s a two day holiday the 24th and the 25th it would take at least one full week to get a toilet at regular price since it’s a two holiday they will probably charge Double if you want a toilet Mon, Tues, Wed or Thurs of the following week.
Reply from ASAP Site Services2024-01-02
Alfonso, The rush fees are based on open business hours relative to a set delivery date. Due to the holiday the office is observed closed Thursday and Friday for the holiday. Thus Monday counts operationally as same day rush fee and 11/28 as next day fee. Thus the 11/29 delivery is the first availability that is not classified as a rush fee applicable. We always encourage to set up rentals in advance to ensure availability and avoid rush fees. Sincerely, Team ASAP
This is the ABSOLUTE worst company
This is the absolute worst company I have dealt with. Needed a porta potty for a week because one of my businesses had not toilet service. Was charged 250 for emergency drop off plus 250 for a month rental which they say is cheaper. They were two days late. It stayed there for 3 days when it was stolen from the property. I only needed for week. It took two weeks to tell me it was stolen and instead of charging me for replacement they will take it as a lose. Complete scam. I wasn’t contacted to where they put it to minimize being seen. Will never use this company again and will urge others to do the same. They provided terrible service and expect me to pay for there mistake.
Reply from ASAP Site Services2024-01-02
Charndler, Adam placed the order with our sales representative and stated that delivery 11/9 or 11/10 was acceptable. The unit was on site delivered 11/10 before 2pm in accordance with the reservation scope. While under rent at the shop facility when we came to servcie the unit on 11/14 it was reported as missing. We conducted a full equipment serial number audit to double check that paperwork was not misplaced, or the equipment not logged in by the driver. It was concluded that the unit was stolen and never return to inventory or picked-up. In connection with our phone conversations we refunded you the next day fee as settlement on 11/29/2023. Sincerely, Team ASAP
Even though the fixture was dropped at…
Even though the fixture was dropped at the wrong area at our site, Weldon came out and made sure not only that the fixture was placed in the proper location and also freshened it up even though it had not been there but a weekend. He also made sure that I was totally happy before he left the site.
Reply from ASAP Site Services2023-11-22
Janelle thanks for the rental feedback and recognizing Weldon for going above and beyond.
Excellent Services
Excellent Services! Very helpful and accolading. The support staff really helps if you have question or concerns. Would use again and highly recommend.
Reply from ASAP Site Services2023-11-22
Thanks for sharing your rental experience with us!
Poor communication, delayed delivery
I had to make 10+ phone calls on the day of delivery to actually get the units I had ordered delivered. The same thing happened on pickup day. There was zero communication from ASAP the day before drop off and pickup. Additionally many of their phone numbers simply rang out without being answered.
Reply from ASAP Site Services2023-11-08
Lauren, I do apologize about the missed calls to the company office line. We are trying to staff more agents in our call center. We also offer 24/7 assistance via e-mail and text as well. Sincerely, Team ASAP
Terrible
I reached out to a nationwide company that utilizes various vendors for their services, seeking a quote for their offerings. Shockingly, the quote I received from them turned out to be the most exorbitant one across the entire country. In a desperate attempt to explore alternatives or connect with a local representative, I asked the person on the other end of the line for assistance. However, instead of addressing my concerns, they abruptly terminated the call. This reprehensible conduct is certainly disheartening, particularly when considering my consistent annual rental expenditures exceeding 220 units with various vendors in the state of Florida. It's safe to say that this company's business practices leave much to be desired.
Reply from ASAP Site Services2023-11-01
Joe, Our apologies for the agent's professionalism during your quote today. That is not our standard and is being dealt with at a human resources level. I had our senior sales agent reach out to you directly about the discount(s) and value options we can offer. Sincerely, Jason T. Team ASAP
The container was dropped off ontime
The container was dropped off ontime, although not exactly where I had asked for it. I had to extend the rental and that was no problem to call and do. Friendly service. When we were finished I called (well texted) and the container was picked up. Fantastic! If ever needed again I will use this company and will recommend to family and friends. The container was not new by any means, rusted out at the top, but it was functional and clean enough to be used as a dumpster.
Reply from ASAP Site Services2023-10-31
We appreciate the feedback about your recent storage rental equipment.- Team ASAP
Professionalism
They delivered and picked up the unit we rented with great ease and professionalism.
Reply from ASAP Site Services2023-10-31
We appreciate you renting from us! Look forward to the next one- Team ASAP
My units were not served as scheduled
This is an updated one stare review. Asap still has room to grow but they resolved the issue professionally.
Reply from ASAP Site Services2023-10-18
Afternoon, Our apologies as all calls with our company are recorded for this reason. Our agent that is no longer with the company did not input the removal as you requested from the 9/21/2023 phone call. We here at ASAP of course will honor this notification and stop the billing relative to that call and refund the overage to you. Sincerely, Team ASAP
A five star review for ASAP
A five star review for ASAP! We were delighted with the 8 station restroom trailer ASAP provided for our wedding weekend in upstate New York. The restrooms were attractive, comfortable and garnered many compliments from our guests. And, it was a pleasure to work with our ASAP contact, Brad Watkins. He was attentive, responsive and extremely helpful in answering our many questions. Thanks so much Brad! Thanks ASAP.
Reply from ASAP Site Services2023-10-18
Congratulations again on your wedding! We appreciate you sharing your experience and recognizing Brad.
misrepresented that they where local…
misrepresented that they where local porta john business but they are not. then they double billed me and said its a receipt but it says invoice. i cancelled the service and scheduled pick up, they ignored it and moved the billing date, it was delivered the11 and i set pick up for the 10th so they claim the new billing cycle starts the 9th,.shady no refund policies
Reply from ASAP Site Services2023-10-18
Gregory, Your rental as outlined bills every 28 days, 4 weeks periods. With your delivery on 9/11 and your 10/10/2023 removal date as reqeusted makes the rental 29 calendar days. Thus two billing periods. As I e-mailed you directly we are granting a grace period and the 2nd billing cycle was refunded to your rental via credit #1720841 Sincerely, Team ASAP
Going the Extra Mile
After a very shaky start, ASAP made a remarkable recovery. The salesperson I was working with was laid off the day before my price would jump due to "emergency delivery". When I finally got through to a salesperson who could help, he went out of his way to discount my price and try to make up for the hefty delivery fee. He even went to the company CEO who is still reviewing the possibility of an additional discount due to the unique circumstances. In addition, the delivery company, especially their driver, Carlos, went out of their way to help us, including Carlos making an additional emergency trip just before our event started to fix some minor vandalism that occurred just an hour or so before the event started. Carlos provided exceptional customer service. I hope his company appreciates him and demonstrates that in his paychecks. Between our salesman, Brad, and our delivery driver, Carlos, everything went off without a hitch.
Reply from ASAP Site Services2023-10-18
We really appreciate you recognizing Carlos for his outstanding job!
Easy to order
Easy to order, quick delivery, good prices, and easy to pay and/or terminate service when its time online
Reply from ASAP Site Services2023-10-10
We appreciate your rental review
The delivery and pickup was smooth and…
The delivery and pickup was smooth and on time. Very professional and the restrooms were very clean! Great job!!
Reply from ASAP Site Services2023-10-10
We appreciate your feedback about your recent rental with ASAP
On time
On time , great service , they said when they’d be ther to supply a commode and they did . Upon returning ASAP was equally as efficient in picking. I had the product for 3 months at a job site in the heat of rhe summer and that commode smelled like a summer breeze . Religiously the time chart was initialed and disinfected . That was a big deal to me , my men , and of course the homeowner
Reply from ASAP Site Services2023-10-10
Thanks Paul for sharing your rental experience with us here at ASAP
Too Good To be True
“If it’s too good to be true, it probably is” - this should be their tag line. We tried to use this service to book a last minute accessible washroom. Their booking calendar allowed us to book and pay - including a rush fee. I received a confirmation of my order and happily assumed I’d finally found a reliable service. WRONG!!!! It wasn’t until I called them at 11 am to ask why my unit never arrived that they let me know it wouldn’t be possible to fulfill the order. Leaving me scrambled to find an accessible unit for a wedding, I was left on my own to deal with an emergency booking - no care or consideration. They claimed to have sent me an email stating us wasn’t available but no such email was ever received, until I called and miraculously there was an email! This company is a SCAM!! Can’t wait to fight the credit card charge when they undoubtably charge the card for services unrendered. Do not fall for these other fake reviews. This company is unreliable, unprofessional and should change their business name!
Reply from ASAP Site Services2023-10-18
LKD, We do apologize but I show the online reservation was placed Friday 10/6 at 11:32am, and at 4:30pm we had formally sent you an overbook notice via e-mail, then that following morning Saturday 10/7 at 9am we spoke to you on the phone indicating that we were booked up for the weekend. No charges were applied. Sincerely, Team ASAP