Nebula (asknebula.com) has a 4.3 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Customer service was knowledgeable and friendly.
Hello Stephen, Thank you for your kind feedback 💜 We’re so glad to hear that our customer service felt knowledgeable and friendly. If you ever need anything else, you can always reach us at [email protected]. Grateful for your journey, Nebula
I explicitly asked Nebula to cancel any active subscription and stop all recurring payments. Despite that request, they continued charging me. This is not my only concern. The service itself was deeply disappointing. I provided personal information expecting a genuinely personalized interpretation, but the responses remained extremely general. During the paid conversations, I was repeatedly told that the advisor did not know enough about my situation and that I needed to provide even more details. Meanwhile, every additional question and explanation consumed my paid credits. Instead of receiving a clear and valuable interpretation, I spent money explaining my situation while being continually prompted to disclose more personal information. In my experience, this created a credit-consuming loop: generic statements, requests for additional context, more credits consumed, and still no meaningful answer. Being charged after requesting cancellation makes the experience even more concerning. I have formally requested a complete cancellation, written confirmation that recurring billing has stopped, and a full refund. I will update this review if Nebula resolves the matter transparently and returns the money.
Hello Ion, Thank you for sharing this in detail. We’re sorry to hear that you requested cancellation and still saw charges afterward, and we understand your concern about the paid conversations feeling too general and credit-consuming. We’d like to review both parts of your case carefully: the recurring billing/cancellation status and your refund request, as well as the experience you described with the advisor. Please contact us at [email protected] using the email linked to your Nebula account or payment, so our team can connect this review to your existing request, check what happened, and assist you further. Let your path feel clear and calm, Nebula
Stealing .obey from my account. Had to close my PayPal because of them
Hi Eleanora, Thank you for letting us know about your experience. We take your concerns seriously and want to make sure you feel supported every step of the way. Since we cannot reach out to you based on the information available here, we encourage you to let us know what happened by contacting us at [email protected]. Our team is here to look into your situation and provide the help you need. Let your path feel clear and calm, Nebula
Having had money taken out of my account and still struggling to stop the subcription. I just want them to stop taking money out. Not impressed.
Hello, Dominic! Thank you for sharing your feedback. We’re sorry for the frustration caused by the subscription charges and the difficulty stopping them. We understand that you simply want the payments to stop, and since we’re already in communication with you, we’ll continue reviewing your case and helping clarify the subscription status. You can also reach us at [email protected] if needed. Guiding you toward clarity, Nebula Team
尽管他们发给我的报告很有趣，但他们是一群小偷。报道后我立即取消订阅，但我没有收到我们的Ann电子邮件，也不允许我拍摄取消订阅的屏幕截图。 在这个应用程序中没有订阅结果，但他们从我的帐户中窃取了 49.9 欧元。 我只是希望，因为我是欧洲人，我可以得到退款，但我忍不住表明这种不良行为
Hello Maria, Thank you for sharing your feedback. We’re glad to hear you found the report interesting, but we’re truly sorry for the frustration caused by the charge and the concerns around your subscription cancellation. We’d like to review this carefully, including your cancellation attempt and refund request. Please contact us at [email protected] with the email linked to your Nebula account or payment, and our team will check the details for you. With gratitude, Nebula
欺骗性地诱骗人们进行订阅，并涉及取消流程，即使不是不可能取消，也是极其困难的。省钱。他们的灵魂伴侣素描是人工智能生成的毫无意义的图像。他们的占星术是胡说八道。找到更好的东西。我的经历是可怕的。
Hi Gail, Thank you for sharing your experience so openly. We truly understand how frustrating it feels when the cancellation process doesn’t meet your expectations and the services aren’t what you’d hoped for. Your feedback is incredibly important to us and helps us improve the experience for everyone who connects with Nebula. If you’d like, we’re here to listen and help clarify any confusion with your account or address any concerns about your experience. Please feel free to reach out at [email protected]. We’re committed to supporting you and making sure your voice is heard. Holding space for your journey, Nebula
最糟糕的经历，因为顾问没有任何东西。他们甚至在没有通知的情况下删除了帐户。您收到了感谢消息，但第二天该个人资料就消失了。永远不要推荐任何人，事实上会建议顾问不要依赖该平台，因为他们不重视你的努力和勤奋。我也在邮件中分享了所有对话的屏幕截图，但他们从未回复。他们提供的客户经理从不回复，甚至没有任何信息或更新来进行更正。所以我的期望是 100%，但现实是-100%。
Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear that you've been left feeling unheard and disappointed. We can understand how upsetting it must have been to see your advisor account become unavailable without the clarity you were expecting, especially after the time and effort you invested and after reaching out for assistance. We'd like the opportunity to review your case more closely. Please contact us at [email protected] with the email address associated with your advisor account, and we'll make sure your concerns are reviewed with the appropriate team. Let your path feel clear and calm, Nebula Team
绝对的黑生意。他们的策略非常明显： 1 - 当你有一天情绪激动时，用一个完全假的产品（只是由人工智能运行）来吸引你。 2 - 当您没有订阅时，用电子邮件和 Instagram 广告轰炸您 3 - 为您提供 1 欧元的 7 天免费试用，并自动升级到每月 43 欧元的惊人金额 4-试用结束后，立即完全停止电子邮件、广告，这样您就根本不记得该应用程序了。 接下来你就知道了——你已经免费给了他们超过 100 欧元。 这家公司应该被指控欺诈！
Hello, Jack! Thank you for sharing your detailed feedback. We’re sorry your experience left you feeling misled. We understand how upsetting it is to feel caught off guard by a subscription after starting with a €1 trial. We’d like to review your account, charge history, cancellation status carefully and clarify everything, as we strive to provide all our service with transparency. Please contact us at [email protected] so we can look into this for you. Let your path feel clear and calm, Nebula Team
首先我想说我已经使用这个几个月了。在这几个月里，我开始意识到，95% 的大部分回复都是自动化/人工智能回复。我还想知道，有一次你会从某人那里得到一种回应，然后你可以在另一次说同样的话，并得到完全不同的回应，这可能会导致情绪上的鞭打和伤害。他们中的许多人还做出了永远不会实现的预测。他们中的一些人的反应是严厉和刻薄的，另一些人则几乎什么也没说。可能有两三个真正的人是真诚的并且有真正的意图。但这个应用程序和网站在很大程度上会造成情感上的伤害，因为在我看来，它都是错误的。现在让我说，有时我确实获得了我不知道的洞察力。但这只是整个阅读的一小部分摘录。使用这个要非常小心。即使是那些拥有很多正面评价的高收视率的人最终也会背弃你，并在稍后的时间里说一些完全不同的话，这会让你觉得浪费时间，而且你不知道该相信什么。我不知道这个地方是否应该被允许诚实地存在。我认为这纯粹是一种娱乐，而不是放在心上，如果你真的有一些你真正感兴趣的东西，那就去找一个真正的通灵者。
Hello Anna, Thank you for taking the time to share such detailed feedback and for being with us over the past few months. We genuinely appreciate you sharing both the positive and negative aspects of your experience. We're sorry to hear that the readings and responses did not meet your expectations and that you found them inconsistent. We understand how receiving differing perspectives can be frustrating, especially when you're looking for meaningful guidance. If you'd like us to take a closer look at your experience or discuss your concerns in more detail, please don't hesitate to contact us at [email protected]. We'd be happy to assist you. Trust in your journey, Nebula
在看到社交媒体上的一则广告说我可以花 1 美元获得草图后，我支付了 Nebula 的“草图”优惠。我只是为了好玩而尝试了一下，但这个过程感觉有误导性。 发生的事情是： - 我付了 1 美元。 - 我必须使用我的电子邮件创建一个帐户。 - 然后我被告知我必须下载移动应用程序才能访问草图。 - 下载应用程序后，到处都没有可用的草图。 - 我从未在网站或应用程序中收到承诺的结果。 - 我收到一封电子邮件，上面写着“获取我的草图”，我点击了它，然后实际上什么也没有。 这感觉就像是一个诱饵和开关。该广告听起来好像我支付 1 美元后就会得到一个 Soulmate Sketch，但实际过程将我推入了一个应用程序，但仍然没有提供任何可用的东西。 如果星云想要销售基于应用程序的阅读或订阅，它应该预先明确说明。如果客户在付款后无法实际访问草图，则不要宣传 1 美元的草图。 我想要退款并明确解释草图应该出现在哪里以及为什么没有交付。
Hello, We’re sorry you paid for the sketch but couldn’t access it afterward. We understand how frustrating and misleading this must have felt, especially after following the steps and still not seeing your result. We’d like to check your order, help locate the sketch, and review your refund request. Please contact us at [email protected] with the email used for the purchase. Let your path feel clear and calm, Nebula
我发现星云的经历非常有洞察力并且非常有用。对于任何想要收集进一步精神指导的人，我强烈推荐。
Hi Rose, Thank you for your feedback. We’re sorry that your experience wasn’t fully satisfactory and want you to know we’ve already reached out to you directly to help. If you have anything more to share or need further support, please contact us at [email protected] — we’re always here for you. Let your path feel clear and calm, Nebula
不要向他们提供卡的详细信息。他们会潜入并偷走你的钱。我花了 1 欧元买了一张草图。一周后，他们拿走了 42.9 欧元）。我没有注册任何东西。纯粹的骗局。避免。 补充：该电子邮件不起作用，显示为无法送达
Hello Eleanora, We’re sorry you saw an unexpected charge after purchasing a sketch. We understand how upsetting this feels when you did not expect any further payment. Please contact us at [email protected] so we can review your payment details, check what happened, and do our best to help. Trust what feels right, Nebula
直接且快速响应。回答了每个问题
Hello there, Thank you for your review. We’re glad your experience felt straightforward and that you received fast responses to each of your questions. When you come to a reading looking for clarity, getting direct answers without unnecessary confusion can make the session feel much more helpful. We truly appreciate your feedback and are happy the conversation gave you what you needed. If you ever need assistance or have any questions, you can contact us at [email protected]. Every small insight is a step forward, Nebula
Hi Justin, Thank you for your kind words. We’re happy to hear that you love the experience and that the reading felt accurate for you. Accuracy can make the guidance feel more reassuring and easier to trust, so it’s great to know this stood out in your session. We appreciate you choosing Nebula and sharing your feedback with us. If you need any assistance or have any questions, feel free to reach out to us at [email protected]. Trust in the journey, Nebula
一位读者预测了我永远不会忘记的爱情联系，她的预测非常准确。
Hello there, Thank you for sharing your experience with us. It’s wonderful to hear that one reading left such a lasting impression on you. A prediction that feels accurate and memorable can make the connection feel much more meaningful, and we’re glad that session stood out in such a strong way. We appreciate you taking the time to tell us about it. If you ever need assistance or have any questions, feel free to reach out to us at [email protected]. Guiding you toward clarity, Nebula
通灵者富有同理心和耐心，总是能切中你需要听到的内容。他们还给出合法/准确的答复
Hi Andy, Thank you for sharing such thoughtful feedback. We’re glad to hear that the psychics you connected with felt empathetic, patient, and accurate in their responses. That kind of calm, understanding guidance can make a reading feel more personal and meaningful. We appreciate you trusting Nebula for these moments and taking the time to share your experience. If you ever need assistance or have any questions, please contact us at [email protected]. Holding space for your journey, Nebula
很棒的人，回复很快并且总是非常有帮助
Hello there, Thank you for taking the time to leave your review. It’s lovely to hear that the people you connected with felt helpful and quick to reply. A supportive conversation can make a real difference, and we’re glad your experience with Nebula has felt responsive and positive. We truly appreciate your feedback and hope each future session continues to feel useful and easy to connect with. If you ever need assistance or have any questions, you can always reach us at [email protected]. Enjoy your journey, Nebula
老实说，我从某些通灵者那里得到的读数似乎准确而真实，有些实际上是正确的，但后来它开始听起来像是后退和混乱，所以我真的不知道。
Hello there, Thank you for taking the time to share such honest feedback. We completely understand how confusing it can feel when some readings resonate strongly while others leave you feeling uncertain. We know how important consistency is when you're looking for meaningful guidance. We truly appreciate you sharing your experience, as feedback like yours helps us improve. If you'd ever like us to look into a specific session or assist you further, please feel free to reach out to us at [email protected]. Holding space for your journey, Nebula Team
Hi Marie, Thank you so much for your enthusiastic review! You made our day! We're delighted that you're enjoying the app and having such a positive experience. It means a lot to hear such strong appreciation. If you ever need anything, we’re just an email away at [email protected]. Grateful for you, Nebula Team
伟大的！我喜欢这次经历
Hi Michelle, Thank you so much for the great feedback! We are thrilled to hear that you loved your experience with us. We truly hope that your future journey with us continues to be as amazing, inspiring, and filled with valuable insights. We are fully committed to keeping up this high standard for you! If you ever need any assistance or want to share more about your experience, please feel free to reach out to us anytime at [email protected]. With gratitude for your journey, Nebula
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