Au Myprotein (au.myprotein.com) has a 3.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-12.
Loveee my protein will be purchasing all my supplements from here
Reply from Au Myprotein2026-08-06
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The flavor of the chocolate peanut butter is so bad, I just loss my money
Reply from Au Myprotein2026-08-05
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I ordered 3 kg of protein, 1 arrived, and so the 120 dollars differance they only offered to give me back a partial refund.
This is bullshit and daylight robbery, not even offering a refund or just to send the missing products.
P
Peter David Balch澳大利亚 · 7 reviews · Verified · Experienced 2026-07-13 ·
Horrible service and scam do not fall for this every dodgy scheme. I have paid for the products and it’s been weeks I haven’t received anything. And the package is returned to the sender. Don’t know why and haven’t received anything update after the purchase.
Reply from Au Myprotein2026-08-04
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Two of the five packet had wrong flavour and one was half open. How can trust this protein??
Reply from Au Myprotein2026-08-04
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I got charged for delivery, my order was for above $175
Reply from Au Myprotein2026-07-30
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
This came very quick in about 3-4 days I got updates on the packages where abouts frequently,all products are tasty,previously the powder has been clumped together but it improved this time and came in alot better conditions
D
Dara澳大利亚 · 1 review · Experienced 2026-07-29 ·
★★★★★
If I could give less than 1 star I…
If I could give less than 1 star I would.
The customer service from this place is absolutely appalling. My order never arrived and trying to discuss and get an outcome on the chat option is like trying to get blood from a stone.
Incompetent, lazy and unwilling to even attempt to assist with my concerns.
Will never return based off of my interactions over the last 2 days
Reply from Au Myprotein2026-07-30
Hi Dara,
Thank you for taking the time to leave a review.
We are sorry to hear your experience hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account?
We do want to look further into this matter.
Kind Regards,
Stephen
Well priced, great product and smooth online buying experience.
Reply from Au Myprotein2026-07-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I ordered few items along with protein brownies. I had issue with protein brownies but customer service team identified the issue and solved it as per my expectations. The only reason I have given 4 start is because theri quality assurance team is impolite and doesn’t want to improve. Sam from customer service team sorted my issue. Hence proved customer service team is very important as they keep the relationship with customer instead of caring about a $20-$30 item. Thank you Sam
Reply from Au Myprotein2026-07-29
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I buy protein ,in few day after it gets 50 percent off , that's not good
Reply from Au Myprotein2026-07-29
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
