Au Myprotein (au.myprotein.com) has a 3.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 31% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-12.
Easy to drink and love that flavour! It's a little sweet taste. but adding a little more water made it the right consistency.
Reply from Au Myprotein2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Your company is efficient and the products good, I just am having trouble with my last order, tastes a lot different to the same product in first order, would love to be able to contact someone to check my orders to see where I went wrong.
Reply from Au Myprotein2026-07-16
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
This time I really appreciate that the expiration date was still hold on 1 year. Last time I had really bad experience with the quality and 3 month expiration date left on the product.
Reply from Au Myprotein2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Good options in delivery service and pricing with discount.
Reply from Au Myprotein2026-07-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Came quickly. Was correct order. Products are as advertised
Reply from Au Myprotein2026-07-09
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Your products are awesome, no doubt about it that's why it was my third time buying from you. But this time I have to give you guys less stars because of your delivery. I had previous issue with your delivery the last time I ordered and this time another one again. Writing this review I haven't received my order yet which has been 2 weeks already since I ordered it. I won't write whole story of what happen to my order this time as you will be able to track it with your system. I will try to order with guys for the next time since like I said I like you product but if you or your courier messed the delivery, you might have to get a reputable courier. Maybe some that can deliver to an Australia Post Center since that's where I get most of my parcels delivered to. If I will get similar experience on my next order, I'm afraid I may not buy your products anymore. Thank You
Reply from Au Myprotein2026-07-10
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Protein powder is so much more expensive now than it used to be.
Reply from Au Myprotein2026-07-10
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
A
Ace澳大利亚 · 2 reviews · Experienced 2026-06-26 ·
★★★★★
Its been more than 10 days
Its been more than 10 days. Still waiting for a refund which was supposed to be within 3-5 working day of original complaint.
Reply from Au Myprotein2026-07-10
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Still awaiting my package. Shipping company isn’t contactable and the tracking number doesn’t exist. Calls are also disconnected. I reached out to my protein personally advising all this only to be told I need to contact the shipping company. Terrible customer service.
Reply from Au Myprotein2026-07-10
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
My protein has gotten bad now as not supposed customer service. Becoming more poorer in service and product.
Reply from Au Myprotein2026-07-09
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Quick service and deliver for a quality product. Although a little pricey would go back absolutely
Reply from Au Myprotein2026-07-09
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Everything went wrong.
I had to deal with two seperate delivery customer services and received no help from Myprotein.
I have all the correspondence I had to write to get a delivery (available on request - at least 10 emails).
The two delivery organisations seemed to have no connection with each other and I ended up providing information to them both
The bottom line is - the delivery organisations don't delivery to PO Boxes but my order was accepted by MyProtein and then by the two delivery businesses where I had noted a PO Box. Why was this only noted when I followed up?
A new address in the same suburb was given to both delivery organisations, one of which evidently tried to deliver the protein ... , just as the other asked me for my new address even when they noted my home address in their own same email.
No one seems to know now where the package is now and I presume it is on its way back to MyProtein.
As a first time customer, it's an incredibly bad start and most likely finish too.
Reply from Au Myprotein2026-07-09
Hello Jean,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Good value (during sale) and creatine mixes well. Only negative is that the resealable packaging is faulty and the 'snap-lock' wont stay closed.
Reply from Au Myprotein2026-07-09
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
The Delievery part of the process sucks, this is the 2nd time it has happened in just 3-4 orders previous ones ordered on other account that there is no delievery information.
Its been almost a week after the expected delivery date and almost 2 weeks that i have had no updates on my product delivery.
It was ordered on 22nd June and its 7 July today, some updates would be appreciated for big purchases.
Did not receive any message on account, my email is specfied but no email, and to my surprise the delivery date from their partner now shoews expected 27 July.
I would rather cancel my order than wait for 1 month for delievery, better to buy from a store.
What a horrendous experience that ypu get after paying 250$.
Likes i paid the money and i run around trying to get an update on product instead of someone who has been paid to do it.
Reply from Au Myprotein2026-07-08
Hi Saurabh,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
