Auto Approve (autoapprove.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
They are very quick to handle things. They really treat you application with a sense of urgency. On the downside they tend to go totally overboard with emails and contact.
Reply from Auto Approve2026-08-06
Thank you for taking the time to share your experience. We're so glad to hear you appreciated our quick response times and sense of urgency throughout the refinance process. We're also happy we could help you secure a lower interest rate. During the refinance process, our representatives are eager to help you secure the best possible savings, which may result in multiple points of contact to ensure you don't miss out on any opportunities. However, we sincerely apologize if our outreach felt overwhelming. We understand how important it is to keep communication clear, streamlined, and respectful of your preferences. Thank you again for your valuable feedback.
They were friendly and professional. The service was quick and easy. They cut my car payments interest in half. Nicolas was excellent keeping me post it all the time. He made it easy for me. I’m very satisfied with the outcome. Thanks.
I got all my questions answered quickly by phone and text! Jacobey was super helpful. I got a lower interest rate and lower monthly payments. I would definitely work with Auto Approve again!
Auto approve made everything so simple when it came to refining my car. I had a quick phone call with my representative Ashley who walked me through the entire process. I was able to do basically everything online because my state allows it and that was truly a game changer.
The representatives appeared to be knowledgeable and have my best interest, but important details were omitted from the loan process.
1. What number do I call with questions? I have been bounced between Auto Approve and the new lender.
2. I was led to believe that a refund would come from a pro-rated warranty and gap insurance, but neither Auto Approve or the new lender could attest to the information from the selling agent. I was referred back to my original finance company.
3. Time-frames of the various transactions were not clear. I had to keep checking for emails, text messages and bank account.
4. If I knew that my balance would go up, I would not have refinanced the loan.
Reply from Auto Approve2026-08-07
Thank you for your feedback. We apologize that your experience did not meet the high standards Auto Approve strives to provide. Our records show that you spoke with one of our representatives, who addressed your questions and concerns. Any eligible GAP or warranty refunds must be processed through your previous lender or warranty company, as Auto Approve is unable to cancel those products on your behalf. We also reviewed your account and found that status updates were sent throughout the process via text message and/or email. We apologize if any of those emails were filtered into your spam or junk folder, which may have impacted your experience. The total amount financed may include applicable fees and any optional products you elected to purchase, all of which are disclosed in the loan documents before signing. If you have any questions about your loan or warranties, please call us at (833) 950-1509. For payment setup, please contact your new lender directly. Thank you again for your feedback.
We were impressed with Heru, he was very respectful and patient with us! Things aligned very well, a little snag here and there, but one of the best sales men I have ever worked with, our loan was approved and settled within just a few days!
Thank you Heru,
Joyce & Walt Viether
Auto Approve made my car refinance so easy. It was done in a couple days and representatives were absolutely professional and helpful. They lowered my car payment by $300 a month. I would absolutely recommend Auto Approve for anyone needing to lower their car payment.
The hole thing was greatly explained and was easy to do and if I had ? My rep explained with easy and comfortable process. The rep knew what he was doing with no problems to explaining how to do it
We had a wonderful experience with the associate who took care of our transition to new car payments and reduced payments. I would use them again.
E
ERIC VAN VLIET · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
The customer service from Jose by far…
The customer service from Jose by far was the best I’ve ever experienced with financing, clarity of loan and best case scenarios that made the decision clear. Appreciate it!!
