Auto Approve (autoapprove.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Thank you for taking the time to share your feedback. We understand that over-the-phone technology isn't everyone's preferred experience, and we appreciate you letting us know. Our goal is to make the refinance process as simple, secure, and convenient as possible while providing the support our customers need. Your comments are valuable to us, and we'll share them with our team as we continue looking for ways to improve the customer experience. Thank you for allowing us to assist you with your auto refinancing.
You made this loan so easy, I definitely will send people your way
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Scarly Pierre · 1 review · Experienced 2026-07-31 ·
★★★★★
Brad at Auto Approve is the man!
Brad is definitely the Man! He really stepped up and helped me with my refinance deal. My specific situation had unforeseen obstacles along the way but he reassured me and really followed through until the very end. He was prompt and always returned my calls, emails, and text. My refinance was court ordered by a judge and I was able fulfill the requirements to satisfy the judge and keep my vehicle thanks to Brad. I really appreciate it. Would definitely recommend Auto Approve.
Excellent experience overall. Got a letter in the mail saying I could lower my car payment so I called number, answered all the questions the agent had for me and I ended up prequalified. Next about a few days later got approval for a lower payment and interest. Shout out to Nick for making that happen. Thank you. Would recommend.
The experience was pretty smooth the whole time! Got approved for lower rate on my car and im happy with it, all I did was provide the needed the documents and wait for the loan payoff! (:
Great customer service and is very helpful getting you approved for a new auto loan
A
Alex and Selina · 1 review · Experienced 2026-07-29 ·
★★★★★
Mindless blend of monotony and frustration
Horrible time frame. Unresponsive agent. Constant backlog of things to do and stuff not accepted. I had to resubmit so many things.
Reply from Auto Approve2026-08-05
Thank you for taking the time to share your feedback. At Auto Approve, we take all concerns seriously and appreciate the opportunity to review them. At this time, we have been unable to locate an account associated with the information provided. We would be happy to look into this further; please feel free to contact us directly at (833) 950-1509 with any additional details (such as your full name, phone number, or email address associated with the account), and a member of our team will promptly assist you. We value your feedback and look forward to assisting you.
Working with Auto Approve on refinancing my loan was very professional and took only days to finish. I was looking forward to lowering my payment which didn’t happen but I was able to get great coverage on my vehicle which will allow me not to have to worry about big repairs down the road!
I'm a senior and not as computer savvy as some. My Auto Approve guy was Tyler and he was extremely patient, kind and helpful in walking me through each step. He was in touch with me all the way!
Staff was really helpful and they lowered my payment. Only reason for not giving 5 stars is that I had to do a small amount of work myself… Printing, signing, scan, mail.
Good loan and rate just a poor customer service experience.
Overall it was a good experience. My only rough spot was when my initial loan sales associate left me hanging at Staples when he said he would speak to the Staples print center employee when I arrived so he could send her the loan paperwork to print...my smart phone is my only computer with no printer at home so he was going to speak to Staples in order to send them the documents directly for printing on site. I phoned him when I arrived at Staples as he stated to do and he was nowhere to he found...did not respond to my call or text for the remainder of the day. I was able to utilize their self print center and printed all documents but pretty bad to advise me to call him upon arrival, yet never respond. Other than that a good experience.
Reply from Auto Approve2026-08-03
Thank you for taking the time to provide your feedback. We're glad to hear you were happy with your loan and rate and that your overall experience was a positive one. We help thousands of customers refinance their loans each month and take great pride in providing excellent customer service, so we're very sorry to hear about the communication issues you experienced. After reviewing your concerns, we determined that an administrative error resulted in the lapse in communication. We have addressed this internally and are again very sorry that it happened. Thank you again for your feedback.
Brad was fantastic! This process was very complex, but it was streamlined.
I was extremely skeptical of the entire ordeal at first, but it was a masterclass in an organization that knows exactly what it’s doing.
They should run government offices!
