Automotix (automotix.net) has a 2.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 50% give 1 star; The business has replied to 7% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Jacob · 1 review · Experienced 2026-05-22 ·
★★★★★
Do not order from them if you DIY
Do not order from them if you DIY! I ordered a transfer case for my BMW, with control module. Installed fine on my own, but professional shop couldn't programmed it to my car either because the transfer or control module were faulty. Warranty said my car HAD to be at the shop and left there for 2-3 days (which would cost more for storage than I paid for the part). Unwilling to coordinate a day for inspection and spammed some canned response when inquiring about next steps. Now they refuse refund until THEY can check it out.
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Corey Camp · 1 review · Experienced 2026-07-22 ·
★★★★★
automotix scam
This place is suppose to be some high end used parts company when all actuality its some guy sitting behind a desk ordering part from a 3rd party company but yet charges high prices saying that they check the items before sending them out , thats all a load of s###
When everything is paid they could give a shit about what you ordered or any warranties dont let them scame you!
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Novella Smith · 2 reviews · Experienced 2026-06-21 ·
★★★★★
Worst customer service & lies.
Worst customer service & lies. I ordered a transfer case $588 fir the part, $300+ for shipping. Because there website was wrong my billing address had to be put in as my shipping address. I emailed about this 20 min after ordering the part at midnight. I called them as soon as they opened the next day to also inform them. They told me more or less sorry about your luck. It took me calling the courier (R&L couriers thank God for their help) & the courier calling them to get it straight. They lied & told the courier I refused to pay the fee to change my address. I was never given that option. To change the address it cost me $310. I ended up paying more for shipping than the part. Worst experience of my life. Im praying that when I receive the part its not defective
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Casandra F · 2 reviews · Experienced 2026-04-26 ·
★★★★★
The part arrived in good shape and…
The part arrived in good shape and didn't look overly worn. Installation was straightforward and I didn't run into compatibility problems. Overall, it did what I needed without any unnecessary stress.
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Issac Lewis · 1 review · Experienced 2026-04-25 ·
★★★★★
Automotix had the exact component I…
Automotix had the exact component I needed, which I couldn't find nearby. The listing details were helpful enough for me to feel confident ordering. Shipping was okay, not super fast but reasonable. Everything worked out fine after installation.
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olivier ago · 1 review · Experienced 2026-05-01 ·
★★★★★
honestly just relieved it worked 😅 had…
honestly just relieved it worked 😅 had a bad experience before somewhere else but this time everything lined up right.
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Lynn F · 1 review · Experienced 2026-04-09 ·
★★★★★
I liked that I didn't have to overthink…
I liked that I didn't have to overthink anything here. Found the part, ordered it, and it showed up. Installed it the same day and it worked without any issues. That's about as smooth as it gets.
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Dora J. · 1 review · Experienced 2026-04-27 ·
★★★★★
Automotix made things easier than I…
Automotix made things easier than I thought. I'm not someone who usually orders parts online, but the layout helped me understand what I was getting. The condition was as described, maybe not perfect but definitely usable and working fine.
The process felt pretty straightforward. I searched using my vehicle details, found the part, and placed the order without confusion. Delivery took a few days but was within the estimate. After installing it, everything seemed to function normally.
Automotix was actually better than I expected. Not gonna lie i thought something might go wrong but nope part worked just fine.
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Jordan Hottenstein · 1 review · Experienced 2026-05-06 ·
★★★★★
Very bad company horrible service and…
Very bad company horrible service and junk parts also Cielo the manager is very unprofessional and they will 100% scam you stay far away from this company look at the other reviews us all having the same issues isn't a coincidence and I'm also gonna report to the BBB
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Melissa · 2 reviews · Experienced 2026-02-02 ·
★★★★★
This isa scam i never got my part and…
This isa scam i never got my part and they won't help located it. And no refund. So my advice to anyone Dont use this place they'll rip u off and no refund
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Des · 1 review · Experienced 2025-12-11 ·
★★★★★
SCAM SCAM SCAM!
SCAM SCAM SCAM!! take your money and go elsewhere. do not order with these people they will take your money and not return it.. I have been fighting tooth and nail to get my money back and the order never even shipped!!!! Do not not order from them they will take your money!!!
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CHRIS CARRERA · 2 reviews · Experienced 2025-10-01 ·
★★★★★
Horrible experience
Horrible experience. We bought a front seat for a Chevy Cruze, and when it arrived, one of the electrical plugs that gets inserted into the car itself was completely severed and missing. We contacted the company for a refund, as we'd bought another seat elsewhere. They wouldn't process the refund until they got their seat back. When the person came to pick up the seat, they wouldn't take it back because it was not in a box. The seat was NOT delivered to us in box.
I had to call back and wait 30 minutes to speak with someone, and I was told that they'd let the shipping company know to take it back without a box. The day that the seat was supposed to be picked up, I got a call confirming. Then, no one showed up to pick it up. That was a Friday. I called back on Monday to find out what happened, and I couldn't get ahold of anyone. I emailed and was told that they cancelled the pick up because they called and emailed and got no response.
So again I had to call and arrange the pickup. Later that week, someone came to get the seat, and again would not take it, this time because it was not on a wooden pallet, and that it was not wrapped up in plastic. It was NOT delivered to us on a pallet, and the plastic that the seat was wrapped in was thrown away.
I had enough of the runaround, so I filed a chargeback with my bank for the almost $450. Magically a week later, someone came to pick up the seat without a wooden pallet or plastic wrapped. My advice is to avoid this company.
This company is a farce. After ordering a part for my vehicle on 9/1, I did receive a receipt via email or otherwise, which was the first indication that they were not legitimate. Second, the part did not arrive on the day they purported it would, so I began calling customer service. After one conversation with someone I could barely understan, they stopped answering my calls. Then I emailed customer service and got no response. The day after I reported this as fraud to my bank, they stopped answering part was left on my doorstep with no shipping label, wrapped in brown paper no box. Lastly, the part was no intact for the mechanic, with several pieces broken from it. The entire experience has been TRASH. Do not
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Levi Crawford · 1 review · Experienced 2025-07-09 ·
★★★★★
Ordered a side mirror for my Kia
Ordered a side mirror for my Kia. Part was okay, but delivery took almost two weeks, way longer than they said. Customer service was polite, but it was frustrating. Mirror works now, but shipping’s gotta improve.
Reply from Automotix2025-07-23
Sorry to hear about your experience. I will send you a request for more information. Can you please provide us with your order # so we can look into this?
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Brayden Cooper · 1 review · Experienced 2025-06-16 ·
★★★★★
I WAS SO SAD WHEN MY TRUCK BROKE
I WAS SO SAD WHEN MY TRUCK BROKE 😢 but this place had an engine and now it’s like new again!! 🥳 Shipping was quick, price was okay. I’m just SO RELIEVED to be driving. You guys rock!
Reply from Automotix2025-07-17
Thank you for the review. I am glad we had what you needed and your truck is back on the road.
Needed a part for my old Dodge. Their site had it, and it wasn’t crazy expensive. Arrived in good condition, works fine. Their network of yards is huge, which helped me find it. I’ll check here next time.
Reply from Automotix2025-07-07
We have millions of parts on our site ready to ship. We are excited you found one for your Dodge truck! Thank you for your business and your positive review.
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Mason H · 1 review · Experienced 2025-06-29 ·
★★★★★
automotix got me a alternator
automotix got me a alternator for my dodge. came fast, works good. site’s kinda hard to search tho. price was cheap so i’m cool with it. truck’s running again!
Reply from Automotix2025-07-02
Thank you for your review. We are in process of making some updates to our site to make it easier to use. I am glad your truck is running again.
