Would give zero stars if possible
Would give zero stars if possible. My wife bought a coat which when arrived did not match the quality advertised. The actual coat was of a far inferior quality. Contacted the vendor via email as no instructions on how to return. They asked for photos of the item and packaging it arrived in which we duly provided. They then said we’d have to pay the return postage of around £20 and it would likely take about a month to get a refund although no return address or instructions provided. They actually suggested we give the item to charity and they would give a 15% discount on next order. How they could expect us to buy another inferior item which might have to be returned at inflated cost and long delays in getting a refund before we got a refund for the first item is beyond me. Seems like a highly suspicious vendor and the quality of goods compared to the quality indicated on the website needs looking at by Trading Standards. Would advise anyone to avoid this retailer at all costs based on our experience.
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