Balidoc (balidoc.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
L
L Clarke · 2 reviews · Experienced 2026-02-03 ·
★★★★★
Everything was fantastic
Everything was fantastic. Great customer service from the booking team, quick and easy to make a booking, the doctor was exactly on time and she was really professional and lovely. This is a great service.
Reply from Balidoc2026-02-18
Thank you for your kind words, L Clarke. We are really pleased everything felt straightforward and professional, from booking through to the consultation. Our whole team puts a lot of care into making the process simple and supportive. We are grateful for your recommendation.
My general practicioner doctor wasn't much help to provide me with a prescription for a common medication that i'm running out and instead told me that I needed to get a consultation with a psychiatrist for USD 75 just to get a prescription. Was quite annoyed that Balidoc is charging IN US DOLLARS in Indonesia AND USD 75 is about 1,250,000 Rupiah which is a very high / huge amount in Indonesia for a simple consultation (only around 250,000 to 400,000 Rupiah MAX for locals). For an online service, it's a big rip off the fact that Balidoc is charging in US DOLLARS and such a HIGH FEE just for a consultation which DOES NOT even include prices for the drugs.
Reply from Balidoc2026-02-01
Thank you for sharing your experience.
For clarity, all patients at BaliDoc first receive a free initial online consultation with one of our general practitioners. In many cases, prescriptions can be issued directly at this stage.
In this situation, the medication involved falls under a regulated category in Indonesia that requires specialist oversight due to safety and interaction considerations. Under local medical regulations, this type of medication cannot be prescribed or renewed by a general practitioner, but is commonly prescribed after an online assessment by a licensed psychiatrist.
The psychiatrist consultation fee covers a fully compliant specialist evaluation in English, conducted entirely online, without the need to visit a clinic, wait in queues, or navigate the local healthcare system. Once a valid prescription is issued, we can also coordinate legal prescription handling and medication delivery directly to a hotel or villa, which many international travelers find especially helpful.
We display pricing in USD for transparency for international visitors; the full equivalent in Indonesian Rupiah is shown before payment. Medication costs are separate, as they depend on pharmacy pricing, dosage, and availability, and this is communicated in advance.
While we understand how stressful it can be to run low on medication while traveling, we cannot bypass medical safety standards or local regulations. Our role is to ensure care that is safe, appropriate, and legally valid in Indonesia.
We appreciate the feedback and hope this helps future travelers better understand how regulated prescriptions are handled in Bali.
I was able to book a video consultation appointment within 10 mins.
Very straightforward and they can also deliver your medication to you if needed.
Reply from Balidoc2026-02-01
Thank you, Stacey. We’re glad the booking process was quick and straightforward, and that the consultation and delivery option worked well for you. We appreciate you taking the time to share your experience.
This is my second time using Bali Doc. The Doctor is always on time for the appointment. Each time I've been able to clearly discuss my problem and be prescribed the necessary treatment. When I injured my back I was unable to ride my motorbike so I was able to get the medicine delivered.
Reply from Balidoc2026-02-01
Thank you for coming back to us and for sharing your experience. We take pride in making the process easy and reliable, from on-time appointments to clear communication, and we’re glad medication delivery helped when you needed it. We really appreciate your continued trust in BaliDoc.
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SUSAN GALE DOBBS · 3 reviews · Experienced 2026-01-20 ·
★★★★★
Excellent competent and efficient
Excellent. Dr BINTANG was very professional. I would use them again.
Reply from Balidoc2026-02-01
Thank you, Susan, for your kind feedback. We’re glad to hear you had a professional and efficient experience with Dr. Bintang, and that everything was clear and straightforward. We appreciate your trust and would be happy to assist you again.
G
GJ · 15 reviews · Experienced 2026-01-17 ·
★★★★★
Very convenient service
Very convenient service. They will deliver to anywhere in Bali. I am staying on the East Coast - 2 hours away from the main locations - but they were still able to deliver prescribed medicine without any issues. Reasonably priced and professional.
Reply from Balidoc2026-01-18
Thank you, GJ, for taking the time to share this. We’re really glad we could reach you on the East Coast and get everything delivered without hassle. Bali is spread out, and making sure people feel supported no matter where they’re staying is something we care deeply about. We appreciate your trust.
The call opened on time.
The doctor had excellent English.
The image was clear.
She asked good questions to ascertain my condition. She was clear in explaining what my ailment was and how to treat it. She listened and factored in the things I was telling her.
She was kind and friendly and even asked about the weather where I was on a small Indonesian island far away from Bali.
I was blown away by the service and will now use if I have another health issue when in Indonesia.
Reply from Balidoc2026-01-18
Thank you so much, Amelia, for such a thoughtful and detailed review. We’re truly happy to hear you felt listened to, well informed, and cared for throughout the consultation. Those small moments matter to us just as much as the medical care itself. We’ll be here whenever you need support again during your time in Indonesia.
This service is so convenient and well-organized. I was short on medication and very worried, but after a consultation with one of the doctors and submitting my medical history they could provide just what I needed, on the very same day! Would very much recommend.
Reply from Balidoc2026-01-18
Thank you, Melissa. We know how worrying it can be to run short on medication, especially while traveling, so we’re really glad we could help quickly and ease that stress for you. Your recommendation means a lot, and we’re always here if you need us again.
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Ahmed Shehata · 1 review · Experienced 2025-12-16 ·
★★★★★
Very professional
Very professional, on time Highly recommend
Reply from Balidoc2025-12-18
Thank you for your feedback, Ahmed. We’re pleased to hear you found the service professional and punctual. Your recommendation means a lot to us.
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Tim · 2 reviews · Experienced 2025-11-18 ·
★★★★★
Sound advice
Prompt arrival of GP to our video call, and sound advice provided. GP was very good and provided helpful information with our relocation to Bali.
Reply from Balidoc2025-12-01
Thank you for your kind review, Tim! Reliable GP consultations and clear relocation guidance are important parts of the care we work hard to provide in Bali. We hope your journey here continues to feel supported, informed, and stress-free
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Carissa · 1 review · Experienced 2025-11-10 ·
★★★★★
The best medical service in Bali!
I've used balidoc.com twice and both times have been wonderful. Their availability is great and both times, I was able to schedule a video call within 20 minutes. Dr Bintang is very friendly and listens to your problems and concerns and medical history. The first time I used their service, I had run out of two prescriptions that I am on through my doctor in the US. I've been traveling for months and haven't been back in the US to get my meds refilled, and she was able to prescribe my medications that I needed.
The second time is what really stood out to me though. I did a hormone test last week and got very abnormal results and needed to start estradiol hormone replacement therapy due to low estrogen. I went to two OBGYNs in person, both of which clearly had no idea how to help me and tried to just put me on oral birth control with estrogen, which I absolutely cannot be on due to a history of pulmonary embolism caused by oral estrogen. When I explained this to the in person doctor, he literally just laughed at me, told me there weren't other options, continued pushing the oral estrogen, and admitted that he 'doesn't know the side effects'. Absolutely terrifying.
I decided to see if balidoc.com could help me again, even if it was to just refer me to an in person doctor. I shared my lab results with her on our video call, mentioned my clotting history and she suggested the oestrogel gel, which is what I went into the OBGYN hoping to be prescribed. The clinic sent the gel via gojek the following day, along with clear instructions for how to use, suggested another hormone test in a month, and to come back with any questions. I can't believe I wasted two days and hours and so much money by going to useless in-person appointments with doctors who were attempting to prescribe me an oral hormone that would likely kill me with my medical history, when I should have just come back to balidoc.com from the start.
I couldn't recommend balidoc.com more, they are absolutely wonderful and are a breath of fresh air when it comes to finding high quality medical care in a foreign country, which can be daunting and difficult. I will make another appointment with them when my meds run out in the next month or two, and will come to them first if I ever have any different issues or concerns in the future. Thank you so, so much, balidoc.com!
Reply from Balidoc2025-12-01
Thank you for your moving review, Carissa. We’re grateful our doctor could help you access the right treatment safely and quickly. Supporting travelers with complex medical histories in Bali is something we put real care, effort, and expertise into. Your story may help others feel less alone when seeking reliable care abroad.
The doctor ( Dr Bintang) was very informed and helpful. It was a very easy process. Kind and considerate. Thank you
Reply from Balidoc2025-12-01
Thank you, Katrina. We’re so happy you felt cared for. That’s exactly what every patient deserves, especially when navigating treatment away from home. We’ll be here if you need support again on your next visit to Bali.
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Stephen Mundy · 1 review · Experienced 2025-10-12 ·
★★★★★
Bali Doc was amazing- the doctor was on…
Bali Doc was amazing- the doctor was on the call right at the time of the meeting. Discussed symptoms and an action plan. He arranged prescription, pick up and drop of directly to my villa. As a Canadian this was so easy and helpful
Reply from Balidoc2025-10-15
Thank you, Stephen! We’re so glad to hear your consultation was smooth and right on time, and that the prescription and villa delivery made things easy for you. Making healthcare simple and stress-free for travelers is what we strive for, and when you’re back in Bali, we’ll be sure to take extra good care of you.
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Tiare Lee · 2 reviews · Experienced 2025-10-10 ·
★★★★★
I was so pleasantly surprised at my…
I was so pleasantly surprised at my wonderful visit with Dr. Bintang . She was just so kind and helpful. We got straight to what I needed and got exactly what I was looking for . So very pleased.
Reply from Balidoc2025-10-15
Thank you, Tiare, for your lovely review! We’re delighted to hear that Dr. Bintang’s care made your experience so positive and straightforward. Providing world-class service is our goal, and we look forward to looking after you again whenever you return to Bali.
I am so grateful to Dr Bintang for assisting me to access medication in Bali that I had forgotten to bring on my trip. The service was efficient and easy to use, and having the medication delivered to the hotel on the same day was great service.
Reply from Balidoc2025-10-15
Thank you, Rachel! We’re so pleased Dr. Bintang could help and that same-day delivery made things easy for you. This is exactly what we aim for at BaliDoc, world-class service that makes healthcare simple and reliable for travelers.
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len taylor · 1 review · Experienced 2025-09-26 ·
★★★★★
The doctor that we used was excellent…
The doctor that we used was excellent in every respect pleasant and very professional. I only wish our medical system in Australia was as easy as yours to deal with. Best regards.Len taylor
Reply from Balidoc2025-10-15
Thank you, Len, for your kind words. We’re so pleased you had such a positive experience with our doctor. Hearing that you wish healthcare back home was as easy as here really means a lot to us. We’ll be here to take care of you again whenever you return to Bali.
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Silky · 2 reviews · Experienced 2025-09-15 ·
★★★★★
Easy to get an appointment with the…
Easy to get an appointment with the doctor online. She was super friendly and professionell. They delivered my medicine to my hotel. Good experience and I recommend it for everybody who feels sick on vacation.
Reply from Balidoc2025-10-15
Thank you, Silky! We’re so glad to hear the online booking, friendly consultation, and hotel delivery all worked well for you. It’s exactly the kind of easy, caring experience we want every traveler to have in Bali.
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Paloma · 1 review · Experienced 2025-10-01 ·
★★★★★
Clear and easy communication
Dr Bintang is so helpful. She actively listened to my concerned before making recommendations. She explained everything in clear language and answered all my questions.
Reply from Balidoc2025-10-15
Thank you, Paloma! We’re delighted to hear Dr. Bintang’s clear explanations and attentive care made such a difference. Taking time to listen and provide clarity is a big part of the world-class service we aim for.
C
Chas · 5 reviews · Experienced 2025-10-01 ·
★★★★★
Quick and professional service
Quick and professional service, they were able to prescribe and deliver what I needed within a week.
Reply from Balidoc2025-10-15
Thanks so much, Chas. We’re happy to know our team could provide the care and medication you needed in a professional way. Making healthcare in Bali reliable and stress-free for travelers is always our goal
