Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Written by the business, not verified by us.
Is Bambu Lab legit?
Bambu Lab (bambulab.com) has a 3.1 out of 5 rating on OK.one, based on 965 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Auto-generated from all reviews of this business. For reference only.
Software takes a lifetime to learn how to to use and looking for info to change certain settings sometimes difficult to understand and to find how to fix problems need more understanding how to fix thanks
Reply from Bambu Lab2026-09-11
We’re sorry that the software experience has felt difficult and time-consuming to learn.
We’ve recorded your feedback regarding the usability of the software and the clarity of troubleshooting information, and will take it into consideration for future improvements. If you need further assistance, please contact our support team through the link below.
https://support.bambulab.com/liveChat
Great printer,well-packaged, but unprofessional dekuvery!
I was really loocking to my H2D printer bundle.
It was delivered by one package delivery service enployee.
How is one person supposed to transport such a heavy box without damaging it???
The box was marked for transport by two people!
As a result, the box was left battered and bruised on my doorstep.
My excitement was gone.
Thanks to the good packaging, the device survived the transport without damage and has produced great results so far.
In the future, I would
only pick up a divice like this in person directly from a retailer.
This printer is simply too sensitive and fragile for this type of delivery.
Bambulab shood find a professional delivery partner with a two-person team fir future shipments.
The printer is great!
Reply from Bambu Lab2026-09-11
We’re pleased to hear that the printer is working well and has delivered great results so far. We’re sorry that the delivery experience was disappointing and affected the excitement of receiving your order.
We’ve recorded your feedback regarding the handling of heavy shipments and will take it into consideration as we continue improving the delivery experience.
Uses terrible shipping partners, product is ok I guess
Reply from Bambu Lab2026-09-11
We’re sorry that the shipping experience did not meet your expectations.
We’ve recorded your feedback regarding the delivery service and will take it into consideration as we continue improving the overall shipping experience. We also appreciate you sharing your thoughts on the product.
A lot is not in stock. So I had to choose les favorite options. But the complete ordering and delivering process was super easy and convenient.
Reply from Bambu Lab2026-09-11
We’re glad to hear that the ordering and delivery process felt easy and convenient for you.
We’re sorry that some items were not available and that you had to choose options you liked less. If there are specific items you’re waiting for, we recommend subscribing to stock notifications on the product page for future availability updates.
Delivery was left outside in after business hours. Shipper should have come back with delivery during business hours.
Reply from Bambu Lab2026-09-10
We’re sorry that the delivery arrangement did not meet your expectations.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns. Your feedback regarding the delivery experience has also been recorded for internal review.
The delivery service they use is abysmal.
When I informed the support team at Bambu about my items being late & damaged in transit, they closed my case without a response, prompting this survey.
The printer seems like a good product, but the logistics and support are too awful. Buy from somewhere else.
Reply from Bambu Lab2026-09-10
We’re sorry that your delivery and support experience did not meet your expectations.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns.
Shipping was fast which was nice. In addition the products are lovely and I love them. Only thing is my bam credit are still pending after I paid and got the product
Reply from Bambu Lab2026-09-10
We’re glad to hear that you were happy with the shipping speed and that you’re enjoying the products. We’re sorry that your Bambu Credit is still showing as pending. If you need help checking the status, please contact our support team via Live Chat.
https://support.bambulab.com/liveChat
The delivery time could definitely be improved with several inconsistency 1 or 2 time I receive the package in 4 days all the other times a week.if the delivery time would be faster and also with a correct estimate of the ETA of the package I would use it more often
Reply from Bambu Lab2026-09-10
We appreciate your perspective to help us evolve regarding your delivery time and tracking accuracy experience.
We have noted your experience for our future optimization.
The back and forth with customer service about my Ams is tiring
Reply from Bambu Lab2026-09-09
We’re sorry that the repeated communication regarding your AMS has been tiring and frustrating. We understand how exhausting it can be to go back and forth while waiting for a resolution. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
Came with a broken item
Hard to contact support
Long wait for support
Still awaiting to hear back
Reply from Bambu Lab2026-09-08
We are sorry to learn that your item arrived damaged and that you experienced a long wait to reach our support team.
We have located your support ticket, and our support team is actively following up on your case.
Please continue working with them via the existing channel for further assistance.
Not really solved the issue, there is still a bug in the firmware prohibiting the filament change dialogue in LAN-only mode when a print job is active and filament ran out.
Also, I don't understand why some firmware realeases are not availble on the download page, only via Bambu cloud. You force the people to stop LAN-only mode for update. Not acceptable.
Reply from Bambu Lab2026-09-09
We’re sorry that your experience with the firmware behavior did not meet your expectations. When filament runs out during an active print job, a notification will be sent through Bambu Handy. If you need further assistance or would like to discuss your concerns in more detail, please feel free to contact our support team.
https://support.bambulab.com/liveChat
The shipping was terrible. The shipping company said they we're able to deliver my package because our business was closed. The delivery address was my house not a business. I then emailed them the correct address (which was the same address I put when I ordered. I have the confirmation email to prove it) they then said next time I should put in the correct address so that this wouldn't happen again.. I then received my package 2 days later. The box looked like it's been though a lot. It was barley being held together with tape and a few boxes of filament were opened. On the other hand the product was great.
Reply from Bambu Lab2026-09-09
We appreciate you sharing your experience with the shipping process and product quality. We are sorry to learn about the delivery hurdles and the condition of the outer packaging. We have noted your experience for our future optimization.
Feel free to reach out if you need further assistance.
https://bambulab.com/en/my/support/general-inquiry
Machine broke after 2 months sent Bambu sent replacement parts but cost me £140 to have an engineer fit the parts that took 6-7 hours & I had to foot the bill as they say it’s not their problem.
Reply from Bambu Lab2026-09-09
We’re sorry that your experience with the product and support process has been so frustrating. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns. We’ve also recorded your feedback regarding this experience for internal review.
I bought the special support material for a hard to print complex part. The support material was really disappointing. It failed to stick to pla basic and created a mess of stringy strands everywhere. Fresh out of box.. The other pla filement was dry and worked great for other recent prints.
Reply from Bambu Lab2026-09-08
We appreciate your detailed review regarding the support material performance to help us evolve, while we are glad to hear the other filament worked well.
We've noted your experience for our future optimization.
A side from a purchasePurchase was ok but the coupon was a little misleading.
A side from a purchase, i reached out to seek assitance with a $100 coupon that states no minimum but could not be used on any purchase. Turns out the coupon was only for H series printers. I was given script responses and was told it is only fopr the H-series prionters only. Why indicate no minimum if the can only be used for on a minimum H series purchase only. it be nice if on the coupon itself will state that it is conly applicale to specific models.
Reply from Bambu Lab2026-09-09
We’re truly sorry for the confusion and frustration caused by the coupon’s restrictions. We’ve recorded your feedback and will review how these conditions are presented to make them clearer and easier to understand in the future.
Bought P2S combo for my son as a birthday gift only to find that AMS was faulty and couldn't connect to the printer... Few hours of frustration and disappointment. Now I need to send it back and get replacement so couple of weeks of waiting again... Didn't expect this for Bambu lab
Reply from Bambu Lab2026-09-09
We’re sorry that the AMS issue affected your son’s birthday gift and caused so much frustration and disappointment.
We understand how upsetting it is to have a new product require further arrangements before it can be used as expected. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
Didn’t have any filament to test run the unit. Didn’t have the screws for the scraper. Shipping was not the on time. Use ups not fedex.
Reply from Bambu Lab2026-09-09
We’re sorry that your overall order experience did not meet your expectations. We’ve recorded your feedback regarding the scraper screws and shipping experience, and will take it into consideration as we improve our service. Thank you for sharing your comments with us.
Pros:
Very quick shipping and usually arrives in one piece though packaging is...questionable at times.
High quality products in the context of the 3D printing market
Good enough customer support if you're comfortable doing substantial trouble shooting work yourself, and doing your own repairs which can be extremely complex, precision and time consuming tasks
Cons:
Zero on site servicing. You have to be prepared to be your own engineer.
You have to assert your rights (eg to faulty goods replacement) more than you should have to
Customer support for software updates and non-mechanical failure printing issues is pretty much non existent.
Reply from Bambu Lab2026-09-09
We appreciate you taking the time to share your detailed review regarding our shipping speed, product quality, and the challenges you faced with troubleshooting and repairs.
We have noted your experience for our future optimization.
The shipping timelines and activities are sketchy at best. Bambu Lab has poor information from their logistics provider and are very much unprepared to assist their customers when they are questioned about this issue.
Reply from Bambu Lab2026-09-09
We appreciate your perspective to help us evolve regarding your shipping and customer service experience.
We have noted your experience for our future optimization.
