OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Electronics & Technology

Bambu Lab

ClaimedCollecting reviews

965 reviews

3.1965 reviews
Write a review

About Bambu Lab

Data updated
Website
bambulab.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
965 reviews
Replies to negative
97% (360/370)
Do you own Bambu Lab? Claim this profile for free and start replying to reviews.
bambulab.com

About this business

Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.

Written by the business, not verified by us.

Is Bambu Lab legit?

Bambu Lab (bambulab.com) has a 3.1 out of 5 rating on OK.one, based on 965 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.

Auto-generated from all reviews of this business. For reference only.

What people say

E
ElleUnited Kingdom · 5 reviews · Verified · Experienced 2026-10-20 ·

The ink is great it was good value for…

The ink is great it was good value for money, I probably misclicked or something because I was sent two filaments without a spool I don't recall ordering those and I just don't feel up to returning it.

Reply from Bambu Lab2026-10-24

We are pleased to hear that you are satisfied with the quality and value of our filament. We have noted your feedback regarding the filament refills you received, and we would like to look into this for you to clarify the order details. If you would like us to verify your order information, please feel free to submit a support ticket via the link below so our team can provide further assistance: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.

A
AdNetherlands · 2 reviews · Verified · Experienced 2026-10-20 ·

H2C 3D printer

H2C 3D printer A brilliant brand, very innovative, with a lifetime warranty and excellent support. The major drawback, worth 1 star, is that the Hottend is NOT covered by the warranty for the entire machine, which is very strange and doesn’t make sense. The warranty should cover every component, except for wear and tear and natural ageing. In my case, the software/calibration made an error and caused 200 grams of plastic to stick to the hot end, resulting in chaos and the machine being out of action for four weeks. I had to replace everything myself, and if you’re not handy, you’ll have to outsource this at your own cost. Machien was 2 months old :-( That’s where the one-star difference lies: they support you very well with videos and explanations, but they don’t send a service engineer to you! One suggestion would be to hire qualified technicians and offer this service as part of an additional subscription. Bambu Lab should be able to work out the financials casuss for this, and if you really have confidence in what you’re designing, it shouldn’t cost the customer so much ;-)