Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
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Is Bambu Lab legit?
Bambu Lab (bambulab.com) has a 3.1 out of 5 rating on OK.one, based on 965 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Auto-generated from all reviews of this business. For reference only.
I ordered the A1 and had some issues with shipping. Bambu Lab Support stepped in and quickly resolved a situation that would normally drag on to the detriment of the end user experience. But not on Bambu Lab's watch!
You can clearly tell that the entire experience, from ordering to printing has been fine tuned for the average person to enjoy.
Setting up my A1 and doing my first few prints went perfectly! Easy 5/5.
Thanks Bambu lab (and especially their support department)
A convenient and well-thought-out payment method; when paying for an order, you can easily combine payment methods with points. Affordable and reliable delivery.
Well, the packaging was very poor, several filament boxes were crushed.
Also the box for the hotend was crushed
No damage to the goods.
Handling of e-shop and delivery time was perfect.
So delivery of my printer went well and everything seemed fine until there was an issue, my printer is 7 weeks old and im battling with the help people as they have said there is an issue with heat bed. Now someone has come back and said we need to see photos. I have already sent photos. I wish I never got this printer purely based on their help. You cant speak to anyone directly and this is frustrating. We researched and thought we were getting a decent printer. 7 weeks old and not being used as we are wasting filament and no help. Frustrated to say the least is an understatement
First time ordering from Bambu labs,i took advantage of the deals that are on at the moment and stocked up on filament at the great prices..not ordered a printer as yet but that will come.The service was fast and efficent no hesitation in going back.
A great shopping experience, but the return process is absolutely horrible.
The shopping experience was great, but the return process was extremely disappointing. It was complicated, frustrating, and far below expectations. Definitely an area that needs improvement.
Reply from Bambu Lab2026-10-23
We are sorry to learn that you experienced a frustrating situation. We have carefully noted your feedback and will continue to optimize our related service processes. Thank you for sharing your genuine perspective with us, as your views help us evolve.
The product is very good and in very good condition, even though i purchased it as refurbished. No signs of wear and tear. Also, the shipment was quite quick and the box was packaged very safely. I am very pleased with the product
I have an AMS, so my mate said it’s not worth printing off reels for other filaments. Well, guess what. He is RIGHT. The Bambu Labs Filament, is top notch stuff, AND it’s blooming cheaper than the stuff I was getting. And I have the added benefit of not having to manually tell the software what I stick in the AMS, It just reads the Rolls and away it goes. CRIKEY. It’s like magic.
