Bar Codes Talk

Thank you for your feedback. The company name is entered by the customer during the checkout process, so it sounds like there may have been an error when the order was submitted. If that's the case, we're more than happy to help correct it. We also want to address your concern regarding customer service. At this time, we do not see any contact attempts from you in our system. However, we take your experience seriously and will have a member of our team reach out to you right away to help resolve the issue. We appreciate the opportunity to make this right and look forward to assisting you.

We’re sorry for the frustration and would like to clarify the situation. We have been actively working with you on this matter through email and have responded to each of your messages in under 10 minutes. At this time, we are currently waiting for your reply so we can continue assisting you. The issue you experienced is not related to GS1 or invalid barcode numbers. What you encountered is a very common Amazon branding error that is typically quick and easy to resolve with the proper steps. Our support team is committed to helping you get this corrected, and your purchase remains fully covered under our “Works for Amazon” guarantee. Once we receive your response, we’ll continue working with you right away to resolve the issue.

We’re sorry for the confusion and understand your frustration. The issue you encountered is related specifically to Amazon Brand Registry requirements. Sellers enrolled in Brand Registry agree to Amazon’s policy requiring barcode numbers obtained directly from GS1, including the ability to provide GS1 ownership documentation. Because of this policy, third-party barcode sellers cannot provide GS1 ownership certificates. We do make this information available in our “Works for Amazon” Guarantee, our Terms of Service, and our FAQ section so customers understand the limitations associated with Brand Registry accounts before purchasing. Our barcode numbers are valid and work properly when used in accordance with Amazon’s policies. However, using them in situations where Amazon specifically requires GS1-issued ownership documentation will unfortunately create issues, and there is no workaround for that requirement. That said, you are still fully covered under our “Works for Amazon” Guarantee and remain eligible for a refund. Our support team is happy to continue assisting you to ensure this is resolved appropriately.