Beauty Expert - EN (beautyexpert.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
T
Tan · 7 reviews · Experienced 2024-09-13 ·
★★★★★
Deceitful website information
I have been a customer of Beauty Expert for a few years for a product I can not buy in Australia.
Recently, I noticed that the options for delivery to Australia in the 'Delivery' section were different to what was offered when completing my order. Even though, according to the delivery information, I should have the option for free delivery, I paid the £4.95 as I needed the products.
Instead, I sent a message using their 'Contact Us' option to advise.
I cannot believe the responses I have received. So far, I've had to send about 10 messages. I'm not sure if they're completely arrogant, or have a comprehension issue.
They tell me I'm wrong and the free postage option is for over £50 only. They asked for evidence but their system will not accept screenshots. I asked for an email address to send them, they've ignored this request. I ended up sending them through Messenger, which they've still ignored. They keep sending the exact same response, on how to attach attachments to the chat.
I am now done with dealing with them. Instead, I will report them for misleading/deceitful information. The money is insignificant, I'm now doing this on principle due to the absolute terrible, arrogant service I've received.
Reply from Beauty Expert - EN2024-09-16
Hi Tan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Thank you so much for my incredibly fast delivery. First order through your company too. Excellent service.
Reply from Beauty Expert - EN2024-09-10
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
J
Julia · 27 reviews · Verified · Experienced 2024-07-28 ·
★★★★★
Good start
New to this website but seems to be pretty good. Will more than likely order again.
Reply from Beauty Expert - EN2024-07-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Item purchased cheaper than any other site and arrived safely packed and promptly.
Reply from Beauty Expert - EN2024-06-26
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent prompt service absolutely delighted .Will buy again soon
Regards Julie Howells
Reply from Beauty Expert - EN2024-06-10
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I googled this product as light golden blonde hair dyeI couldn't …
I googled this product as I couldn't find it in the shops
Beauty expert had product at a very reasonable price and fast delivery
Reply from Beauty Expert - EN2024-05-16
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Superb service, securely packaged, delivery was on time, fantastic product.
I shall definitely be re-ordering.
Reply from Beauty Expert - EN2024-05-01
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great price and quick delivery with excellent communication
Reply from Beauty Expert - EN2024-04-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
you keep advertising guts10 mousse but then send the new root lifter - totally different product as i have had this product - rubbish compared to guts mousse which is for volume - please stop advertising the Guts10 mousse if you have none
Reply from Beauty Expert - EN2024-04-20
Hi,
I'm sorry to hear that your recent experience hasn't been positive.
Taking a quick look at your account, I can see that you have since gotten in touch with our Customer Service Team who have resolved the issue for you.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Price was soooooo reasonable n very speedy delivery
Reply from Beauty Expert - EN2024-04-19
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
The price was competitive and the delivery very quick. I am always looking for a good price for Kevyn Aucoin mascara, and Beauty Expert was the best I found at the time.
Reply from Beauty Expert - EN2024-04-15
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good choice of products, simple order process & rapid delivery.
Reply from Beauty Expert - EN2024-04-10
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
