Belovejewel (belovejewel.co.uk) has a 3.1 out of 5 rating on OK.one, based on 430 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
Great service, good communication and the pieces are true to the description and lovely
Reply from Belovejewel2026-06-25
Dear Lauren Keenan
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I received a bracelet which is was not satisfied with. They immediately gave me 2 options to fix the issue. I really appreciated the quick response and solution. Their customer service is very efficient.
Reply from Belovejewel2026-06-25
Dear Vickie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I’ve bought few things of there website it’s all beautiful
Reply from Belovejewel2026-06-25
Dear Lynn Thomson
Hello! We're delighted that you enjoy the designs and styles of our products.
🎨 Your recognition is the greatest encouragement to our design team and will motivate us to continuously refine our designs and launch more products that combine style and practicality.
We welcome your continued interest in our upcoming products, which will continue our design inspiration. Stay tuned. If you have any further suggestions or requests, please feel free to share them with us.
Thank you again for your review and wish you a happy life!
Best regards
Olivia
Beautiful bracelet that I bought for my friend who calls me “Wee Sis!” I’m sure she’ll love it.
Well made and reasonably priced.
Reply from Belovejewel2026-06-24
Dear Beverly Mills
Hello! We're delighted that you enjoy the designs and styles of our products.
🎨 Your recognition is the greatest encouragement to our design team and will motivate us to continuously refine our designs and launch more products that combine style and practicality.
We welcome your continued interest in our upcoming products, which will continue our design inspiration. Stay tuned. If you have any further suggestions or requests, please feel free to share them with us.
Thank you again for your review and wish you a happy life!
Best regards
Olivia
I ordered a bracelet from this company. It took a very long time to receive it and when I did, it didn't fit. I tried several times contacting the company with no response. I finally gave up. If you plan on buying something, I hope you have better customer service than I did.
Reply from Belovejewel2026-06-23
Dear Janine
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I ordered my daughter a bracelet for her birthday on 10 June 2026. It's now the 22nd June and no sign of it. How long do orders take.
Reply from Belovejewel2026-06-23
Dear Ann
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I am VERY DISAPPOINTED at this Company for taking my money under false pretenses, I had paid for two bracelets for my daughters for mothers day since April 2026, but still have not received them. They have no email address that works, or any phone number that works. They're a bunch of THEIVES.
Reply from Belovejewel2026-06-23
Dear Odette Lemon
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
So I bought my bracelet May 14. on May 26 you all said it was on its way. Here it is June 16 and still no bracelet. Emailed about it June 7th and never received a response. My order number is belove 32965. This is so ridiculous and you had the nerve to send me an email to order something else. At this point I just want my money back.
Reply from Belovejewel2026-06-18
Dear Lavitta Lockett
We sincerely apologize for the shipping delay on this order.
Due to the multiple logistics processes involved, delivery may sometimes take longer than expected. We are actively checking with our logistics partners to ensure your package arrives as quickly as possible.
If you haven't received your package or need further confirmation on the current shipping status, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
We will prioritize tracking information and provide appropriate solutions if necessary.
Best regards
Olivia
Terrible service and product. I ordered an engraved ring for a gift on 4/27. Did not receive until 6/10. The engraved request is not even legible. Nothing like the website shows. Mailed from China, yet received from Indianapolis??????
Have requested refund and label to return. Sent pictures and now they ask for a better picture. The pictures come out the same.
Do not trust this company!
Reply from Belovejewel2026-06-18
Dear Cathi Squire
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Excellent Customer Service , nothing is too much trouble for them and they sorted out my problem efficiently and professionally . Definitely 5☆
Reply from Belovejewel2026-06-18
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The customer service was very good. Responded promptly to my emails and worked to resolve the issue I had with my order.
Reply from Belovejewel2026-06-17
Dear Catherine Militello
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I ordered 2 bracelets on May 9, 2026 . I understand customized jewelry takes a little longer to be shipped but I have ordered from other companies & received my merchandise . I have tried emailing this company to find out where my order is only to not receive a response . Does anyone know how to contact them . It's very frustrating
Reply from Belovejewel2026-06-16
Dear Felicia C
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
I ordered items for my daughters off their website on April 24th and as of June 15th I still haven’t received my order. No updates from the seller. Tracking only shows that it is delayed over and over again. I would never recommend this website to anyone. If I ever get the items I purchased, then I will write a review on the quality of the merchandise.
Reply from Belovejewel2026-06-16
Dear Antoinette Bland
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Jamie dealt with my complaint in a quick and efficient manner. He quickly resolved the issue. He is a credit to your organisation.
Reply from Belovejewel2026-06-16
Dear J Carrier
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I purchased a ring for my partner that passed the ring was beautiful for about a month after that the stone fell out now it’s missing the stone and it does not look beautiful anymore. I don’t know what I can do for it. I have no way of contacting other than this message, I would really like somebody to get back to me. I really would like to have the ring fixed. Please can somebody contact me and let me know what we can do about this problem. Thank you Donna
Reply from Belovejewel2026-06-15
Dear Donna
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Well ordered item , then realised it was china , and didnt want item , wanted to camcel , because i wanted to cancell same day , well they offerd 15% off or another item at same price , i said no thanks am in the time limit for cancelation , so want a refumd don't wamt the item , so still waiting for an answer , will be back on if i hear amything, paid with klarna , they say keep emailing for cancelatiom and if no joy and they dispatch when i dont want them to they will look into it , just put it on hear to see if they answer on hear x 🙏🙏would just like to say after a few emails back and forth we got there and i got the item cancelled and got my refund . Thanks.
Reply from Belovejewel2026-06-15
Dear Elaine Doran
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered awhile ago and have not heard anything or haven’t received my order !
Reply from Belovejewel2026-06-11
Dear Customer Beverly
We take the issue of not receiving order confirmation or shipping information very seriously and will take the following steps to assist you:
Verify that your order has been successfully paid and the shipping order has been generated;
Check the email delivery status in your system, and we recommend checking your spam or other folders;
If necessary, we will resend the confirmation email and shipping tracking information.
To expedite your inquiry, please contact us at the following email addresses:
Customer Service Email: [email protected]
Thank you for your understanding and support. We will do our best to ensure your shopping experience is as good as possible.
Best regards
Olivia
I placed my order on April 30th, 2026, my order number is belove21363, I have yet to receive it. This is the only way I found to communicate is though a not so nice review. I ordered a mother-daughter birthstone ring, it wasn't much it's really just the fact that contact with anyone is absolutely impossible. I certainly hope they don't treat all there customers like I've been treated. I certainly won't be recommending anyone to this company. Thank you.
Reply from Belovejewel2026-06-08
Dear Patricia Strong
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
⭐⭐⭐⭐⭐
Excellent customer service! When I reported an issue with my order, the seller responded quickly and professionally. They arranged a replacement without any hassle and even told me there was no need to return the original item due to shipping costs. The whole process was smooth, efficient, and customer-focused. I really appreciate the prompt resolution and would happily purchase from this seller again. Highly recommended!
Reply from Belovejewel2026-06-08
Dear joanne lane
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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