beneplace.com (beneplace.com) has a 2.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is poor. 42% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
it was frustrating booking a room at the Washington DC Hamilton hotel on your website! your initial rate for the week I was staying changed when trying to pay for it. it increased $300 dollars. not sure why but very unhappy with your last minute rate changes!
We apologize but the room could of sold out. Please reach out to us and one of our specialized agents can help you find the room you need if there are issues.
Process was pretty smooth to purchase. However, upon receiving the tickets you have to log into a website where the tickets can't be added to the Apple Wallet!?!? This means there is a high chance of the network being logged down at the location when everyone is accessing tickets via the network vs their wallet. Seems pretty 2018 to me.
Thank you for sharing your feedback. We’re glad to hear the purchase process went smoothly. We understand your concerns regarding ticket access and the inability to add tickets to Apple Wallet. Tickets are delivered through our secure ticketing platform to ensure accuracy and validity at entry. We appreciate you taking the time to share your experience, as feedback like this helps us continue to evaluate and improve our processes. If you have any issues accessing your tickets at the venue, our support team is available to assist.
I was excited to get discounted movie tickets. Tickets in my area are $13.75 for adults and $11.99 for seniors. The black tickets are $10.75. There’s at $20 tax/fee applied at point of purchase. So the only benefit to me is advance purchase. I paid $127.50 for 10 tickets - 5 are for me a senior and five for my adult child. Tickets at the theater for us, quantity 10, would cost $128.65. I saved $1.15! It’s all good. We want to go to the movies occasionally so this means we have our tickets and just need to go. But you might want to reframe your marketing message to highlight that fees apply. Thank you.
We are glad you have a great time at the movies and appreciate the feedback about the fees. We will definitely advise this to the partner on the way it is advertised.
Terrible interface. You say that there is a discount but, when you get the final bill you conveniently add a cost to it. While checking out the order the amount it showed me was $611 and then once the payment went through it shows me $675. This is ridiculous, if there are any additional cost, you should show it to me advance and not after I've made a payment (to a non-refundable booking)!!!!
Thank you for sharing your feedback. We understand your concern regarding the price difference shown at checkout versus the final charged amount, and we’re sorry for the frustration this caused. To properly review what occurred and confirm any additional charges that may have applied, could you please provide the order number you are referring to? Once we have that, we’ll be happy to look into the details of your booking
I was used to make a vehicle disappear. I reserved a sedan and got a 4WD Jeep Compass that wreaked of marijuana. The receptionist at the Hertz desk at Chico's airport was sympathetic; she claimed that it happens a lot.
We’re very sorry to hear about the issues you experienced at the location, and we sincerely apologize for the inconvenience. This is certainly not the experience we want for our guests. To review this matter further and follow up with the company that was used for the booking, could you please provide us with your order number? Once we have that information, we’ll be happy to look into this and advise accordingly.
they showed prices saying "taxes included" but charged extra under taxes after i clicked submit payment i booked on 15 feb, 2026 but they said cancellations after 14 feb, 2026 will have 100% cancellation fee Order No: 122230653 I’m perfectly fine to cancel this reservation since even the email from Beneplace has 2 different subtotal amounts and it’s really frustrating. Update (3/24/26) : I have provided the order number, emailed Beneplace and contacted customer care. Still no support received, this is the worst customer experience I have ever received. Not at all recommended!
Please provide the order number so we may review the reservation with our supplier. All vendor cancellation policies, terms, taxes, and applicable fees are disclosed at the time of checkout prior to purchase. By completing the booking, these terms are agreed to. Please note that hotels may charge additional on‑property fees (such as resort, hospitality, or parking fees) directly, which are determined by the hotel and are outside of our control. We apologize for any frustration this may have caused and are happy to review the reservation once the order number is provided.
It took 3 days to finally book the room, and it kept changing the rate every time I tried to book the room. I even called the customer service number, and they sent me a link to book the room and that didn't even work. After being on the phone with them for 45 minutes and them sending me multiple links I still could book the room, and they couldn't give me a reason why it was working. The said they would call back once the site was working again but I never received a call from them to let me know the site was working. Finally on the fourth day I was able to book the room, and it was $50 more from the first time I tried to book the room. Overall, this was the worst site that I've ever used to book a hotel.
We sincerely apologize for the inconvenience you experienced. Popular rooms offered at lower prices tend to sell out quickly due to high demand, and we understand how frustrating this can be. Please be assured that we always work closely with our suppliers to check for additional inventory and make every effort to bring more availability to our platform whenever possible. Our goal is to provide the best value and options for our guests, even when demand is high.
The system showed one price to pay now and one price to pay later. I selected the lower price to pay now, only to be charged more anyway. Shady practices.
We’re sorry for the confusion and understand your concern. Please provide your order number so we can investigate the room price with the supplier, as availability and rates can change if a room sells out.
I have used this now 3 times and every time has been wonderful. Easy to purchase, no hassle when redeeming purchases, easy to cancel when necessary.
We appreciate the awesome feedback. Thank you so much and enjoy all the deals.
They sold me a lift ticket to Palisades that did not work despite working with the Palisades staff for 15 mins. They refused to refund it, saying all sales are final. You can’t sell a defective ticket and say all sales are final, that’s called a scam. Kristin Tacuel wrote a curt email and closed the ticket without allowing a response. Terrible service, and truly a scam.
We apologize your refund was denied. Please provide us the order number and we can always ask the partner if they are willing to make an exception.
Worst travel agent ever experience. Booked my flight with them and got a reschedule notification days before travel. The Beneplace team went out of their way NOT TO HELP. The lines took forever to be picked up and when they did, you encountered the rudest disinterested customer service agents out there. One went on coughing in my ear for minutes and when done she proceeded to speak Hindu to me and pretended not to hear me and just hang up. I needed to rebook my flight and their response was “go look for an alternative yourself and we can see if we will rebook it!!!!!” What is that!!! Why are you an agent then in the first place!!! I eventually never got help and I had to find alternatives on my own. They NEVER responded to emails but when requesting for a new booking they are quick to respond and take your money!!! Epitome of fraudsters!!! If you want to pay for stress and useless service, you are right at home. Would not recommend this company . order number 1023271783
Thank you for sharing your concerns, and I’m very sorry to hear about the experience you had. As a benefit platform, we do not book or service flights directly. All flight reservations and schedule changes are handled exclusively by our travel partner, Mondee Travel. We completely understand how frustrating this situation must have been, and we want to ensure it is properly reviewed. If you can provide your order number or flight confirmation, we will immediately forward this to a manager at Mondee Travel and request that they reach out to you directly to look into your case and assist further. We sincerely apologize for the inconvenience and the service issues you described. Please reply with your order details so we can escalate this promptly and make sure you get the support you need.
I had to attempt four times before I could get my Universal tickets for my family. The Visa credit card through my citi bank would not be accepted and had to use another card. I have a high limit on the citi card and would like the rewards I could have received had it been accepted. This was a completely frustrating process to save 60.00.
We apologize you had issues with your booking. We do show that an order did go through. Please call us back or reach out to our customer service team who can assist you on any questions you may have.
Incredibly confusing process to get disneyworld tickets which were indeed more expensive then on the website. Still unsure of where each of my tickets are
We’re very sorry for the confusion you’ve experienced while trying to locate your Disney World tickets — we completely understand how frustrating that can be. If you’re unsure where your tickets are or having trouble finding them, please give us a call or provide your order number, and we’ll gladly look into this right away. We truly want to help and make sure everything is in place for your visit. Once we have your order details, a specialized agent can review the tickets with you step‑by‑step and ensure you know exactly where each one is. We’re here for you and want to make this process as easy and stress‑free as possible. Please reach out anytime — we care and we’re ready to assist.
Wont let me use my rewards, always get a "price does not match" error when I try to use my rewards.
We apologize you are having issues with your booking. Please call us and one of our specialized agents will be more than happy to assist you and see what you are referring to.
I came to your website via my company 's internal benefit page. Overall it's a good experience using the app but there is a MAJOR ISSUE that I have to give a one star rating: the price is WRONG and it's not stated in USD until the last page when submitting the order. I believe your currency is INCORRECT and it's a mistake because the ticket price in Candian $ in Ticket Master is the same value that your app shows (without indicating it's USD). I noticed the moment I clicked submit and too late to cancel. I ended up with being charged for $341 CAD (being converted from $246 USD) instead of only $246 CAD which is the price in other platforms such as Ticket master. I call your customer service right away and here is the reference number: (CARE-7073700) 117404443. It's not that I don't need the tickets anymore. It's about being charged with the wrong price. Given the same values being used, I fully believe it's a bug in your system.
We apologize but we are a US based company and our website states we charged in US currency. We will check with the partner or supplier and see if a refund can happen and let you know. However, we charge in US dollars and our website states that on the order and in the terms of sale.
I would like the ability to see a more detailed seating chart for starters. Then, I'd like to be able to see what section, row and seats I am being presented with BEFORE I click Add to Cart. The way it works now, I have to Add to Cart and only then am I presented with what section, row and seats I get. I'd like to be able to pick those initially. As it stands now, I had to keep clicking the Go Back link to keep trying it until I was happy with the row/seat I was given.
We appreciate the feedback and apologize that some of the venues will provide you the best available seat for that section. If we can get this assisted in the near future we will definitely let you know on the website. Thank you for the feedback!
My Sam's Club membership expired on Dec *8, 2025. And I didn't renew it. I reapplied to Beneplace for a new membership, but it didn't take.
We apologize but Sams Membership on the website are for new guests only. However please call us or provide us the order number and we will gladly see what all can be done about your getting your membership.
was not able to redeem the membership - Sam's says they purged my previous account that has not been active in more than 6 months but the system would not assign a new number - but bene place promptly refunded my purchase promptly
We apologize you could not get the membership going but happy that a prompt resolution was made. Thank you for your feedback.
Fred Meyer gift card redemption Portal not working after following instructions
We apologize that you are having issues redeeming your gift card. Please provide us with an order number, and we will look into this matter.
Checkout timer(s) timing out and requiring you to edit your cart or redo your payment are beyond frustrating - especially when you're having to apply for a BNPL, credit, or simply trying to find, look up, or compare any information during check out process to make sure you didn't make any mistakes when you're planning a trip. To make matters worse, I also got some system error regarding a supposed booking mismatch/price discrepancy that required me to empty the cart, re-add everything and attempt to check out again. The item was the exact same item and was entered with the exact same details. I know because I took screenshots and reviewed them to be sure. The pricing was good and it wasn't too challenging to get them added to the cart but the entire checkout process was actually just infuriatingly atrocious. Just trying to checkout and pay for everything absolutely tanked an otherwise 4/5 experience.
We’re truly sorry to hear about the difficulties you experienced during checkout — that is never the kind of frustration we want any guest to go through. We understand how important it is to be able to review your trip details carefully, compare information, or handle BNPL or credit applications without feeling rushed or disrupted by technical issues. While we do provide ample time for guests to review their carts and complete their purchases, we know that timers or unexpected errors can still feel overwhelming — especially when you’re planning something as important as a trip. If anything ever feels off or becomes challenging, you are always more than welcome to call us so we can help right away and ensure everything goes smoothly. We also appreciate you sharing details about the error you encountered. This isn’t the experience we intend to provide, and your feedback helps us identify where improvements are needed so we can prevent similar issues in the future.
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