Bessler Auto Parts (besslerautoparts.com) has a 4.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 33% of negative reviews. Last updated 2026-08-10.
Shipping was faster than expected. I ordered a stereo for my Toyota Sienna and it works as it should. The only problem was the mounting brackets that came with the unit were beat to hell and back. I was able to bend them into place where they should be so I could install the new unit.
Reply from Bessler Auto Parts2022-11-28
Zack - Thanks for taking the time to leave us a review. We appreciate your feedback! Happy to hear it arrived so fast. I truly apologize for the issue with the brackets. Unfortunately, this happens from time to time in transit. I will personally pass this along to our shipping team to make sure we are using enough packing in our boxes. Please don't hesitate to reach out if you have any issues installing it. 859-442-7278 ext 282.
I wish I would have asked more specifics about my purchase instead of going off the pictures. But overall great customer service, communication, and easy pick up! Drove over an hour from home would shop again if need be 🙂
Reply from Bessler Auto Parts2022-11-28
Alexus - We appreciate your business and value your feedback! We are very happy to hear we provided you with great customer service. If there are any issues whatsoever with your purchase, please reach out directly, so we can make it right! 859-442-7278 ext. 282. Thanks!
Fast friendly service, affordable prices. Would recommend to others.
Reply from Bessler Auto Parts2022-11-09
Travis - We are happy to hear that you were satisfied with your purchase with us! We hope the doors work out great for your vehicle. Thanks for the recommendation and we hope to do business again in the future!
I was overcharged in shipping ….. A Bessler staff member called me and explained I was overcharged and they would reimburse me …… in my opinion this is over and beyond taking care of their customers….. Thank you !! Will definitely use them in the future!!
Reply from Bessler Auto Parts2022-10-19
James - We treat our customers like family. We were happy to reach out and make the transaction right! Look forward to hearing from you down the road. Have a good one!
Timothy - We are thrilled to hear that you are satisfied and that the door worked out for you. We appreciate you recommending us and hope to do business with you again soon!
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dennis massimiani jr · 3 reviews · Verified · Experienced 2022-10-06 ·
★★★★★
great people part was perfect no…
great people part was perfect no problems, will use them again for sure
Reply from Bessler Auto Parts2022-10-07
Dennis - It was a pleasure doing business with you! Happy to hear the part is in great condition. Hope to hear from you again soon!
Blaine - Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon. Let us know if there is anything else we can do to earn that 5th star!
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Jason Martin · 1 review · Verified · Experienced 2022-09-09 ·
★★★★★
Ordering from Bessler’s was super fast
Ordering from Bessler’s was super fast, super easy and best of all they offer parts for WAY cheaper than a lot of other places! If you need to get something for your car and it’s $200+, give Bessler’s a try. They’re almost guaranteed to have it in stock! Don’t pass them up!
Reply from Bessler Auto Parts2022-09-26
Jason - Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
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Beth · 1 review · Verified ·
★★★★★
Highly recommended company.
Very good company. They have almost everything. I bought a part online after speaking to someone there and verified that was the right part. Wrong part was sent, but they fixed the issue immediately. GREAT customer service.
Reply from Bessler Auto Parts2022-08-31
Beth - I are very sorry that you had a less than perfect experience with us. I am having a hard time finding your order. Please reach out to me directly at 859-815-7282 so I can rectify this situation ASAP. Thanks!
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adam · 1 review · Verified ·
★★★★★
Inventory availability needs work.
Drove an hour and a half. Website said vehicles i was interested in would be there when i arrived and they were not.
Reply from Bessler Auto Parts2022-08-25
Adam - We are very sorry to hear that your experience was less than perfect. Thank your for bringing this to our attention. It is because of customers like you that we continue to improve as a business. I will forward this information along to our U-PULL facility so we can better our inventory process. Thanks!
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Shaun S · 2 reviews · Verified ·
★★★★★
Great service not bad prices the part I…
Great service not bad prices the part I got from them was exactly what I needed.
Reply from Bessler Auto Parts2022-08-23
Shaun - We appreciate the fantastic review and are glad we could be of service. If you have any further needs, please reach out!
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Bryce Dahmer · 1 review · Verified ·
★★★★★
Would Order Again
I ordered a fender and hood and got exactly that for a great price.
Reply from Bessler Auto Parts2022-08-23
Bryce - We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
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Trent Reichelderfer · 1 review ·
★★★★★
Awesome Customer Service
Very understanding customer service! Truly great people, helped me out a bunch.
Reply from Bessler Auto Parts2022-08-17
Trent - Thank you for the fantastic review! We were more than happy to help you out and hope we can assist you again in the future!
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Brian Markus · 2 reviews · Verified ·
★★★★★
Smooth transaction
Reply from Bessler Auto Parts2022-08-16
Brian - Pleasure doing business. Thanks for the review!
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Scott B. · 1 review · Verified ·
★★★★★
Great Place!!
Nothing but good experiences with the staff and parts at Besslers!
Reply from Bessler Auto Parts2022-08-16
Scott - We always enjoy hearing what our customers have to say. We’re glad we could be of service and appreciate the kind words! Please reach out if there is anything else you need!
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James fridel · 2 reviews · Verified ·
★★★★★
Excellent excellent excellent
Excellent excellent excellent! You guys rock! Part received quickly and fit perfectly. Thanks to all ,,, James
Reply from Bessler Auto Parts2022-05-18
James - We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to do business again soon!
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Christine Cappel · 2 reviews · Verified ·
★★★★★
Billie at Wilder is great and ready to…
Billie at Wilder is great and ready to resolve a parts color issue. If not for him, I would have given a 1.
Reply from Bessler Auto Parts2022-05-04
Christine - We would like to apologize for your recent experience! We're sorry to hear that you were less than satisfied. Thank you for the kind words about our staff and we are happy to hear he was able to help you out in a timely manner. We looked into this issue and are working on a better inventory process so this doesn't happen again in the future. We hope you give us a chance again in the future so we can provide you with 5 star service!
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Eric Reames · 1 review · Verified ·
★★★★★
Parts inventory
I think they need to do a little better job on keeping close tabs on their inventory I drove two and a half hours one way to pick up a part that they was supposed to have ready for me and no one could find it I wasted a whole day day off of work and $50 in gas all for nothing. You would think they'd have Parts pulled and ready for somebody when they show up that way the customers transaction is fast and easy. That way if they couldn't find a part they could notify the customer before the customer waste their time getting there. It's just good customer service.
Reply from Bessler Auto Parts2022-04-27
Eric - We truly apologize for your recent experience! We're sorry to hear you were less than satisfied. We pride ourselves on our customer service and the high quality standards we maintain. Your part was pulled and ready to be picked up but we believe it was taken by one of our freight companies by mistake. We will certainly tighten up our inventory and shipping processes so this doesn't happen again in the future. We hope you will give us a chance to make things right!
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Richard Lott · 2 reviews · Verified ·
★★★★★
Excellent service
Excellent service. I needed a 4.2 liter motor for my 2006 ford truck. Ordered it on their web site on a Sunday night, received a call from them the following day - that motor was not available (web site in process of being revised and updated). They helped me find another motor, and followed up with calls as to when ready, and then to verify I had received what I ordered. While I hope I never need their service again, you can be sure if I do I will shop at Besslers first.
Reply from Bessler Auto Parts2022-04-11
Richard - We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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Greg · 1 review ·
★★★★★
A honest business
Very friendly staff an excellent customer service
if you need parts for your car or truck this is the go
Thank You
Greg
Reply from Bessler Auto Parts2022-04-08
Greg - Thank you for the kind words. It was a pleasure doing business with you! Hope to do it again soon!
