Knowledgeable and repsonsive are my…
Knowledgeable and repsonsive are my words to describe my experience with Samantha and Edwin. Very satisfied working with professional.
About Best Online Cabinets
Data updated- Website
- bestonlinecabinets.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 88% (14/16)
Do you own Best Online Cabinets? Claim this profile for free and start replying to reviews.
About this business
Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.
Written by the business, not verified by us.Is Best Online Cabinets legit?
Best Online Cabinets (bestonlinecabinets.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-09-06.
What people say
They Really are the BEST
I have used Best Online Cabinets four times and I think they are definitely the best. My contractor said they are so good that he is going to put them into his house. They were also $1,000 less than a competitor that he had used. The designers have been patient and helpful. I have bought the RTA cabinets and found them easy to assemble. The thick plywood boxes are solid and quality. I have done three kitchens and one bathroom. They have great sales at holidays, and shipping has always been free for me.
Great Company with Great Service!!
Best Place ever for Kitchen Cabinets!!
From the start, with very rough measurements; RB designed an awesome kitchen for us, maximizing space & making sure my special requests were done. He has been indispensable, all the way to the install! Even though we are on opposite coast; he always answered emails, calls, etc., when needed. VERY pleased with product & the service is OUTSTANDING! Highly recommend!
If you like long lead times and the run around these cabinets are for you
First, I love the RTA cabinets, easy to put together and look great but 5 star customer service is simply not the case. 1st order took almost 2 months to arrive and I was given a small discount for the long lead time for which I was grateful. 2nd order was due to contractor error ( damaged the door to cabinet, needed additional toe kick). Despite the previous 5k order stuck it to me no discount on anything, charged 1/2 the price of the cabinet for a door even though they sale a cabinet end piece that is almost the same size only an inch difference on one side. Was told shouldn't be more than 15 days lead. 15 days go by, email customer service, who tells me, they are wrapping it up and I will have a tracking number by the middle of the following week. Full week and a half, nothing. Email again- No Response at all. 2 days later, email again-still no response. Following week- call BOC, told they had to call production and would have an email to be within a couple of hours with an answer and that I would need to call again if I didn't get a response. 3 hours later no email, no phone call. So I call AGAIN. Get the original rep who I spoke to at the beginning of the month said it was going out the following week. She has no explanation for why she told me it was going out 2 weeks ago or why she stopped responding to my emails that were sent directly to her and customer support. And guess what? She has to call production to get me an answer as to when my order was going out (even though according to her last email it should have shipped over 2 weeks ago... So I actually get an email, it will go out this week... I hope this is the truth.
Reply from Best Online Cabinets2022-07-20
Hi Neal, We value your feedback and our sincerest apologies for inconvenience as providing high-quality customer service is one of our top priorities with delayed orders making no exception. Discounts unfortunately cannot be applied to special orders, however, since the order has surpassed our lead time we find it more than appropriate to offer a suitable reimbursement. We also offer a repeating customer discount which will automatically apply to all future orders placed under your account. Your current order is being closely monitored and will continue to be shipped by the end of this week. Again, we would like to apologize for the rather unfortunate first experience with our company. Please do not hesitate to contact us with any further feedback or questions that you may have.
I ordered cabinets for my bathroom and had a problem
I ordered cabinets for my bathroom project at the start of the job. 4 months later, when I put them together and installed them I noticed dome shipping damage. I spoke to a company rep expecting an issue because 4 months had gone by since they had arrived, and they replaced the damage part no problems! A company that stands behind their product - refreshing. Excellent product, excellent customer service - two things we don't see enough of nowadays. Thank you!
Great service from beginning to end
Great service from beginning to end. Will make sure I deal with you guys for future purchases.
Best of the best
Best of the best. Great basic options for an on-line seller. It worked perfect for us.
Customer service was exceptional
Customer service was exceptional. Was impressed with the product.
Excellent quality Cabinets for the…
Excellent quality Cabinets for the price. Excellent customer service. Will order from them again and will recommend them to friends and family.
Very pleased with the cabinets
Very pleased with the cabinets. They arrived quickly and at the time stated. Wood is high quality and putting them together was pretty simple. Would buy from them again.
The cabinets are top quality
The cabinets are top quality. The support is awesome!
Get the look for less with BOC!!
The BOC team provides amazing customer service. We are extremely happy with our new kitchen. The cabinets we originally ordered had some pieces that were out of stock so we went with a different option that was less costly and they still look and feel fantastic. Even with high end appliances we spent 1/2 of would we would have had we gone with custom cabinets. And our kitchen definitely looks like a custom job!
Everything arrived in perfect…
Everything arrived in perfect condition, it is very well packed. Instructions could be a bit more thorough. The diagram shows you how to put it together but the parts aren't labeled (the screws are confusing). Overall, it was easy to assemble (without help).
Cabinet assembly instructions poor
Cabinet assembly instructions poor, instructions for drawer glides non-existent. When instructions requested from Customer Support, ones received were exactly opposite of what was actual. Cabinets bowed and some extremely difficult to assemble. Online "tutorials" and videos worthless for European style cabinets. Was planning on buying more for two more kitchens, but I'll look elsewhere.
Reply from Best Online Cabinets2022-04-21
Hi AZJJ, Thank you for the feedback and apologies about the inadequate assembly instructions and incorrect instructions sent to you. We understand the step by step pictorial instructions that come with the cabinets are far from the best and have created more helpful ones in our assembly instructions and youtube page. Any items received with significant bowing are covered under warranty.
Missing half the hard wear
Missing half the hard wear. I had to go town to try to find something that would work
Reply from Best Online Cabinets2022-04-19
Thank you for the feedback and apologies about any missing hardware. All missing hardware is covered under our damage and replacement policy. Please contact our support team and we will have the missing hardware shipped to you.
The cabinets are of High quality and…
The cabinets are of High quality and prices are very favorable! Be sure and double check your order before submitting as there is restocking fees and you pay the shipping to California to return any wrong or additional cabinets ! Otherwise a Great product and support!
The cabinets are great quality
The cabinets are great quality, however, they sent me the wrong color drawer fronts which delayed my installation.
This is our second order thru BOC
This is our second order thru BOC. Very happy with the quality and the finish. They were excellent about communicating the delivery dates. We did a computer room and our laundry room. We opted for the pre assembled units to save time. Everything arrived perfect and no shipping damage.
Great quality good help good price
Cabnets are exceptional!! Color is beautiful. Quality is good. Not one negative thing to say. Would order them again!!
Wholesale Cabinets
CabinetsHQ.com
Kitchen Mama
Emura Pan
Cuisinart UK
Haarko
Huusk knives
Cleanomic