Poor product & zero customer service
The order was placed in November, it took over a month to arrive. Fine. After about a week of usage, the product seemed to offer the resistance change it offered. Move the slider to where was most comfortable. I was impressed until, a week later, the slider fell off. The product was still under warranty so I wrote them. I wrote them 3 times; 8th &14th Jan, still within warranty and finally on the 22nd of February and I’ve heard nothing back. Despite the delayed delivery, it looked to be a good piece of kit but ala, it is poorly made with the slider falling off after only a week and non existent customer service.
Hi George, Thanks for your feedback — we're really sorry to hear about the issue with your Vocal Trainer and that you haven’t been able to reach us. We looked into our system and couldn’t find any messages under your name or email address. It’s possible they were sent to the wrong address, or may have gotten filtered. Please make sure to email us directly at [email protected] and we’ll be happy to send you a replacement right away. We appreciate you giving the Trainer a try, and we’d love the opportunity to make this right. Best regards, Better Voice Support