Beyond Menu (beyondmenu.com) has a 2.4 out of 5 rating on OK.one, based on 57 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
Quick and easy refund
Hi! We’re so happy to hear that your refund was handled smoothly! That’s the kind of experience we want every customer to have, and your kind words make our day. Thanks for choosing Beyond Menu, and remember, we’re always here if you need us at [email protected] or (630) 776-3590. Thank you! The Beyond Menu Team
I leave 3 stars because the delivery for the restaurant wasn’t good, but the customer service from Beyond Menu was kind and understanding. I placed an online order at 4:22pm. Delivery promised was 4:52pm. Called restaurant at 4:55 for update, said no driver yet. Called again at 5:31 due to no delivery yet, & was worried about food borne illness, restaurant associate said “driver will be here in 10 minutes.” And I stated I wanted to cancel order due to food borne illness, he said call +1 (630) 776-3590 and hung up. So I called that number to which the representative understood and canceled order, no issues & said I would receive refund within 5-7 business days. However, food was left at my door at 5:41pm even after I canceled. (I have a ring camera). I still left a tip for the driver because I felt bad. However, I ended up throwing away the food because I didn’t want to risk food borne illness. Food ordered at 4:22pm. Suppose to be delivered at 4:52pm, but actually delivered at 5:51pm. Imagine food sitting on counter til delivery pick up, then sitting in a vehicle when temps in phx are 111 degrees in phx. I’m sure food wasn’t edible. I called to cancel order. And she promised refund 5-7 days. Hope they keep their word.
Hi Mel! Thank you for taking the time to share your experience with us. We’re so sorry your order faced delays and that the situation left you concerned about food safety. While we’re glad our team was able to assist with the cancellation and refund, we completely understand your frustration that the food was still delivered afterward. This isn’t the level of service we aim to provide, and we’d like to look into this further to prevent it from happening again. Please reach out to us at [email protected] or (630) 776-3590 so we can discuss this in more detail and make sure your concerns are addressed properly. Best regards, The Beyond Menu Team
They follow through on your concerns and respond quickly.
Hi! We’re so glad to hear that your experience with us was positive! It’s wonderful to know that our team’s responsiveness and follow-through met your expectations. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need assistance in the future, we’re just a message away at [email protected] or (630) 776-3590. We’d love the opportunity to serve you again! Best regards, The Beyond Menu Team
I called about an issue, they investigated and returned call. The issue was resolved quickly
Hi rb! We really appreciate your feedback and are so glad to hear that our team was able to resolve the issue promptly for you. It’s always our goal to ensure a smooth and positive experience. If there’s anything more we can do to make your future orders even better, please reach out to us at [email protected] or (630) 776-3590. We’re here to help! Thank you! The Beyond Menu Team
The order was delivered to a neighbor in error. A quick call to the provided customer service line was able to find where the order was so that it could be recovered. Customer service then refunded the delivery fees by way of apology. Beyond menu has been a reliable way to dine in, and the service is exemplary even when there is an unfortunate mistake. Will continue to order with beyond menu.
Hi Richard! Thanks so much for the 5 stars! We're so happy to have you as a customer and can't wait to serve you again. If you ever need anything for future orders, we’re always here to help at [email protected] or (630) 776-3590. Best regards, The Beyond Menu Team
Was wonderful and I love how I was treated
Hi Usman Fallatah! Thank you for recognizing our team's efforts! We pride ourselves on offering professional and efficient support to all our restaurant partners. e appreciate your support and are always a message away at [email protected] or (630) 776-3590 if you ever need us. Regards, The Beyond Menu Team
Hi Masala Fusion Indian Restauran, Thanks for the fantastic rating! Reading feedback like yours truly makes our team’s day. We appreciate your support and are always a message away at [email protected] or (630) 776-3590 if you ever need us. Thank you! The Beyond Menu Team
Hi Doner&Gyros, Your kind words mean the world to our team! We strive to make every interaction with our restaurant partners friendly and productive. If we can ever assist you with your platform setup, just drop us a line at [email protected] or (630) 776-3590. Thanks again, The Beyond Menu Team
Hi My Ranch Taqueria very good, Thanks so much for the 5 stars! We want to be a partner you can rely on day in and day out. We're thrilled that your experience has been so positive, and our team is standing by at [email protected] or (630) 776-3590 whenever you need us. Best regards, The Beyond Menu Team
They found me in the back of the building.
Hi lpcsupply.com, Thank you so much for the 5-star review! We are thrilled to hear you had such a great experience with us. If you ever need anything for future orders, we’re always here to help at [email protected] or (630) 776-3590. Thanks again, The Beyond Menu Team
Great job. Thx
Hi, Thank you so much for your kind words, we truly appreciate it! It’s always rewarding to hear when we’ve met expectations, and your feedback makes our day. Thank you for choosing Beyond Menu, and we hope to serve you again soon. Thanks again! The Beyond Menu Team
My order was delivered to the wrong address. after an hour of trying by phone to track it which was very difficult, they sent us a picture of a black door with no address to where it was delivered. It looked like a familiar door so my husband went up and down the blocks but saw nothing. We sent them a picture of our red door with correct address and eventually were able to cancel the order. We're looking at our CC bill to see if it was done. But what a ...up. We had no idea we were using this as it doesn't ID itself. We thought we were ordering direct from the restaurant Bae Wei which is a pretty good place. But I went bananas on them for not being to fix the situation and am slamming them on social media.
Hi Merilyn, Thank you for sharing your experience, as it helps us identify where we fell short. We’re truly disappointed that your order was delivered to the wrong address and that resolving the issue was so difficult for you. This is not the experience we want any of our customers to have, and we sincerely apologize for the frustration this caused. To address this properly, we’d like to connect with you directly. Please contact us at [email protected] or (630) 776-3590 so we can look into this further and work toward a better resolution. Thank you! The Beyond Menu Team
Great company to do business with fast respond for any issues great communication
Hi Sammis deli Columbia SC, Thank you so much for taking the time to share your kind words, we truly appreciate your feedback! It’s wonderful to hear that our team’s responsiveness and communication met your expectations, as that’s exactly what we strive for with every interaction. We’re grateful for your trust in Beyond Menu and look forward to serving you again. Best regards, The Beyond Menu Team
Hi customer, Thank you so much for taking the time to share your kind words, it truly means a lot to us! We’re thrilled to hear that your experience with Beyond Menu was excellent, as delivering great service is what we strive for every day. Your feedback helps us keep doing what we love, and we’re grateful to have customers like you. If there’s ever anything more we can do to make your experience even better, don’t hesitate to reach out at [email protected] or (630) 776-3590. Thanks again! The Beyond Menu Team
Never give me my money back Canceled my order with out telling me
Hi customer 1, Thank you for reaching out and sharing your concerns with us. Your feedback is important to us, and we want to make sure this is addressed properly. After reviewing your order, we can confirm it was canceled on the same day it was placed. Since the cancellation occurred immediately, no funds were ever deducted from your account. What you may have seen was a temporary authorization hold from your bank, which we released right away. Typically, these holds disappear from your transaction history within a few days, so the charge should no longer appear in your statement. We also sent you a cancellation confirmation email for your records. If you’d like to go over any details or need further clarification, please reach out to us at [email protected] or (630) 776-3590. We’re happy to assist. Best regards, The Beyond Menu Team
I ordered from a local restaurant for my severely disabled son’s birthday. Chinese food is his favorite and we have it every year on his special day. The food was delicious, as always, but unfortunately they forgot his Egg Foo Young, which was very disappointing. The owners do not speak English, so it would have been too difficult to go back and explain the problem . I decided to write to Beyond Menu, with only the thought that they might let the owners know how important it is to check the orders before giving it to the customer. Not only did they write back in record time, they contacted the owners and we received an adjustment on our bill. This happened in a matter of hours and was so unexpected and heartwarming. In an often cold and impersonal world, it was wonderful to know a kind person , by the name of Lei, took the time to read my letter and to act on it immediately. As I told Lei, my faith in humanity had been restored! I give Beyond Menu ( and New China restaurant) 5 stars. ⭐️⭐️⭐️⭐️⭐️
Hi Rebecca, Thank you for taking the time to share your heartwarming experience with us. We’re truly touched that we could help make your son’s birthday celebration a little brighter, and we’re grateful for your kind words about Lei’s efforts. Your feedback has been shared with our team, as it serves as a wonderful reminder of the impact we can have. We appreciate your trust in Beyond Menu and New China restaurant. Best regards, The Beyond Menu Team
i would give it zero stars if I could. we ordered our food at 7:20 with a quoted delivery time of 45 minutes. I got a text at 8:09 saying the food was on the way (we live 6 miles from the restaurant). at 8:40 the food still had not arrived. When I called to complain, customer service said "sorry" but offered no compensation. After a long negotiation on the phone, they offered to reimburse me for the $10 tip I gave to the driver. Will avoid this service whenever possible.
Hi M Mig., We sincerely apologize for the inconvenience and frustration caused by the delay with your order. After reviewing your interaction with one of our team members, we recognize that the experience did not meet the level of service we strive to provide. We appreciate you bringing this to our attention, and we are actively working on improving our processes to help prevent similar situations in the future. We also attempted to reach you to discuss this further but were unable to connect. We would appreciate the opportunity to make this right. Please contact us at [[email protected]](mailto:[email protected]) or (630) 776-3590 so we can further address your concerns and assist you directly. Best regards, The Beyond Menu Team
The Delivery service sucks. It sucks the craving for the food out of you. I have been waiting for 3 hours to get the food I ordered three hours ago. The delivery driver cant tell Street from Place. They took the food to the wrong address twice, and now I have to pick the food up. The representative that answered the phone was polite and patient, but they need better drivers..
Hi Vet, This is not the level of service Beyond Menu aims to provide, and we appreciate you bringing these delivery challenges to our attention. While we’re glad the representative you spoke with was patient, we understand how the repeated errors and wait time disrupted your plans. To discuss this further and explore how we can improve, please contact us at [email protected] or (630) 776-3590. Thanks again, The Beyond Menu Team
the worst delivery platform ever. it went ahead and charged my card without sending the order to the restaurant. second time i tried, waited over an hour before calling the restaurant that informed us no delivery person ever showed up to pick up our order. our order was never delivered. what a waste of time.
Hi Amanda Loh, We appreciate you sharing your experience, as it helps us address these issues directly. The delays and failed deliveries you described fall short of the service we strive to deliver, and we take this matter seriously. We’d like to review this with you in detail, please contact [email protected] or (630) 776-3590 so we can look into it. Best regards, The Beyond Menu Team
I thought I ordered from my local restaurant when I did a google search for its name, but it went to a Beyond Menu site instead (you can't tell that its not the official site). So I ordered and got the food, found out later that the total cost was about $5 more to order through Beyond Menu. Completely sleezy
Hi Andy, We appreciate your feedback regarding your ordering experience. Beyond Menu collaborates with restaurants to display their menu prices and details as provided during setup. To better understand what occurred in your case, we’d like to connect with the restaurant partner involved. Please reach out to us at [email protected] so we can investigate further. Best regards, The Beyond Menu Team
57 reviews matching