Boosting Market

Hello Sebastian, We appreciate you sharing your feedback, although we're sorry to see your dissatisfaction with this particular order. Allow us to clarify a few essential points for customers who might read your review and interpret it wrongly: -The service you purchased was specifically for "Unrated Matches" (Normal Games -not ranked-) in League of Legends at the cost of USD $3.44 for 2 games. You NEVER paid for Ranked Matches (listed here -https://boostingmarket.com/en/league-of-legends-boost/league-of-legends-ranked-win-boost -). However, to accommodate your request, we agreed to play Ranked Matches instead, despite this being outside the original terms and out of the scope. -These matches were carried out in Diamond 4 Flex Queue Rank, not even the standard Solo/Duo Ranked Queue. -Our "Unrated Matches" service explicitly does not guarantee any win rate, clearly stated in the terms on our website. That's why they are played in "Normal Games" and not "Ranked Games". -Guaranteed Wins are instead provided under our "Ranked Wins" service, which is priced significantly higher (5-6 times more) due to the guarantee provided. -In this case, your chosen booster did not secure victories, but according to our policy (here: https://boostingmarket.com/en/league-of-legends-boost/league-of-legends-unrated-matches-boost) and by what you requested previously via Support Chat, compensation is not applicable. -We noticed you've placed a total of SIX orders with us since February, four of which were successfully and swiftly completed by your selected booster, "Dufeng." You deliberately chose him again for this order (Specific Booster) based on his past performances (as will be shown below in the Imgur screen). Given your past satisfaction with our ranked boosting services, it's regrettable that this particular scenario—which involved conditions outside our standard offer, requested by you—has led to such a negative rating, meanwhile the remaining 4 orders were not reviewed the same way. We usually don't engage in arguments over Trustpilot about our customer's experience since everyone is entitled to their opinion, but this time we feel like the situation should be addressed differently hence we'll do an exception. Here are 2 screenshots of your chat with our Customer Service representative, that highlights you requesting games without win rate saying you would not even care about it, and that you'd like to request "Dufeng" specifically: https://imgur.com/a/AE05ccO https://imgur.com/a/K2QxIr2 Given the context of all of this, your feedback really stands out as inappropriate. We sincerely hope this clarifies the situation and demonstrates our continuous commitment to transparency and customer satisfaction. Kind regards, BoostingMarket Customer Support

Hello Jobert, Thank you for taking the time to leave a review. We understand that long waiting times can be frustrating, and we apologize for any inconvenience this has caused. Our team is continuously working to optimize booster allocation in CS2 to provide a smoother experience for our customers. As for the Trust Factor of our CS2 accounts: that is (unfortunately) something to be taken in account in a boost since most of the accounts used to Duo are website smurfs, hence they hold no "real" game-play history (this means that increasing the Trust Factor artificially is often not possible). Your feedback is valuable to us, and we appreciate you bringing these points to our attention. We'll be adding an option in the website to be able to offer it to our customers. If there’s anything else we can do to assist, please feel free to reach out. Best regards, Sofia BoostingMarket Team

Hello Tom, Thank you for taking the time to share your feedback. We always encourage people to leave their opinion about our services on Trustpilot, as it helps us grow as a company. We're pleased your first experience with us was positive. Regarding your second order, we'd like to address the misunderstanding directly: Our FAQs and Terms of Service clearly state that if you rank up during a boosting service, you become eligible for one fewer win due to the increased effort and time required at higher ranks. This policy was accessible and explicitly explained before purchase. Upon reviewing your case, we've confirmed that our team correctly applied this policy: You purchased 3 Wins and during the first 2 you ranked up in from Bronze V to Bronze III. Our support agent clearly communicated this during your interaction with her. Our players would never close an order before delivering exactly what you paid for, and saying that we told you "it is what it is" it's simply misleading for other customers. We understand the situation was disappointing, but kindly note that this issue arose from not reviewing our policies beforehand. We appreciate your understanding and remain available if you have further questions. Best regards, BoostingMarket Support Team

Hello kkrizzy9, Thank you for sharing your feedback. While we're glad to hear your first two experiences with us were excellent and that you achieved the desired rank again this time, we're disappointed by the overall tone and rating of your review, given the circumstances. We reviewed your order carefully and noted that your main objective—reaching your desired rank—was successfully met, as you acknowledged yourself. While the specific champion request was indeed mentioned, our boosters often need flexibility to ensure timely and effective completion of orders. Jinbe, who has consistently received positive reviews, made professional choices in-game aimed at efficiently achieving your rank goal. When you initially raised this issue, we immediately attempted to offer suitable compensation and rectify your dissatisfaction. Unfortunately, our efforts were met with unwillingness on your part to find an agreeable solution, making your current harsh review appear particularly unfair and misleading. Leaving such a critical review focused solely on one aspect, despite receiving exactly the rank you paid for and benefiting from multiple satisfactory experiences (a total of 3 purchases, 2 of which without reviews), presents a misleading view of our service. We kindly remind you that overly negative and disproportionate reviews impact not only our dedicated boosters but also future customers who rely on accurate representations of our services. We remain open to discuss your concerns further through our direct support channels and appreciate your understanding moving forward. Best regards, BoostingMarket Support Team Update: Hello again, kkrizzy9, Thank you for updating your review to share your perspective and editing the rating from 2-Stars to 1-Star. As you mentioned, we promptly offered compensation to address your initial dissatisfaction. We appreciate your acknowledgment of our willingness to rectify the matter. However, we’d like to clarify an essential point to avoid misunderstanding: we never insisted that you unfairly edit or remove your current review. Instead, our request was simply to provide balanced feedback by reviewing your previous two positive experiences, given that your current review highlights only a single negative aspect out of multiple orders completed in one week. We stand by the integrity and quality of our booster, Jinbe, who made strategic choices during your order to efficiently achieve the rank you requested, which you yourself acknowledged was delivered. Our previous successful interactions also indicate our commitment to quality service. While we respect your right to voice your experience, labeling our attempts to explain booster decisions as "excuses" misrepresents the professionalism and dedication of our team. Our goal is always to deliver excellent results, and we genuinely regret any frustration you've experienced. Best regards, BoostingMarket Support Team