BowlersMart.com (bowlersmart.com) has a 3.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 13% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered a pair of shoes for a gift. My husband didn't like them, so I initiated a return. However, I have been unable to print a shipping label for the return, and I have emailed and called several times to no avail. All I want is the label so I can return the shoes and order the correct pair.
Well I never received my package and had to reach out to you and wait for response NOW still waiting for products WAS expecting it by Christmas since I ordered it on the 18th Disappointed my wife as well since it was her gift Nothing but sorry we're working on it Very disappointed NO discount
It was really easy to add things and purchase it. Shipping is the best shipping experience across any company in the world! I'm in a US territory (Guam) and it takes upwards of 2 weeks for something to ship here, BowlersMart delivers within 7 days. I will keep buying my bowling equipment from here.
Enjoying my first visit to the site. Can’t wait for my delivery.
I thought it was great until I realized I had entered an incorrect delivery address. I tried calling the phone number on the website (800-279-2695) and got a number out of service recording the first three times. In the mean time I tried the "Chat with Us" link, which only takes a person to a contact screen that projects a response time of 24-48 hours - the product is to be delivered in 2 days. How is one to communicate with your company? Now I will have to pay postage from my home in Florida to my grandson in Colorado on a product that has free shipping. I realize the error was mine, but being able to reach someone at BowlersMart would have solved the problem
Thank you for reaching out, we'd be happy to assist with your delivery address change. If you were to go back to the contact page located at https://www.bowlersmart.com/contact-us/, we route address change tickets as High Priority / Urgent requests as we know they are very time sensitive. One of our customer excellence team members can immediately update the shipping address in our system. We mention response times from 24-48 hours based on when the request comes in, and being that today is Cyber Monday, our team has been on the grind :-) If you could please either us the contact form or shoot us an email at [email protected] as soon as you receive this message, I'll be sure that our team addresses your concerns and ensures your order gets to where you want it to go. Thanks and hope you have an awesome day! Regards, Brian Customer Excellence Team at BowlersMart.com
Every weekends I play bowling with my friend and we hang out together and share how do we spend the previous week. It's kinda funny and actually I have never imagined earlier that I would play bowling. Anyway, for a good bowling, you have to acquire a special uniform, like accessories, shoes, sometimes people even by their own balls, but these are professional ones. This service is my savior all the time I require something for bowling and moreover I told my friends about this service, they also order here some things. What can I say... Awesome service, fast delivery and low prices, that's all I guess.
I have requested you to reload my return ticket and it will not. i cannot return my shoes without it. my printer was not working and now it is so why will you not reset. i paid via Amazon and also asked them to contact you that i need to return these shoes, they will not work for me.
Well. first of all, I bought a pair of bowling shoes and they happened to be on sale.. it was a no-brainer since the price was great, free shipping and the size guarantee.. really fast delivery too.. this will be my go to for all of my bowling needs.. Thanks !!!
When they say customer excellence team they really mean it. I have had consistently experiences with the employees here when necessary. Furthermore, the products available, loyalty program, backed by this customer service makes Bowlersmart my go to website for my bowling needs.
VERY fair price for my 14 lb. Storm Ruby Red Tour IQ. Received in no time (4 days). In pristine condition, beautiful ball. First purchase with this company and VERY impressed! Had it drilled privately, bowled with and feels great.
Joseph - We're thrilled to hear that your experience with BowlersMart was so positive! Your kind words mean a lot to us :-D It's our goal to provide exceptional customer service and quality products, and we're so glad that we were able to meet your expectations. We're happy to hear that you love your new Storm Ruby Red Tour IQ. Thank you again for choosing BowlersMart, we look forward to serving you again in the future! Sincerely, The BowlersMart Team
My experience with Bowlersmart has been very satisfying mainly because of the quality of the service they provide and because of the response time when and/or if there is an issue. They make sure that you are well informed about the products you’re shopping for and the process that your purchase is being conducted in. As a somewhat new bowler, I look forward to continuing doing business with Bowlersmart through the years to come.
Frank - We’re thrilled to hear that your experience with BowlersMart has been so positive! Your kind words mean a lot to us. Our goal is to provide exceptional service to every customer, and it’s rewarding to know we’ve achieved that in your case. We look forward to continuing to serve you as you grow your bowling skills. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you again for your support! Sincerely, The BowlersMart Team
The service was excellent helping me order my great product. Very friendly and so very helpful.
Great customer service, purchased Dexter bowling shoes, ordered my normal size, when I tried on they fit tight. Sent email to customer service and asked about exchange for larger size. Customer service replied within a few minutes by email with a shipping label and instructions to exchange for larger size.
We’re so glad to hear that your experience with BowlersMart was top-notch! It’s always our priority to ensure customer satisfaction. We’re happy that we could quickly resolve the issue with your bowling shoes. Thank you for choosing BowlersMart. We hope you enjoy your new shoes and continue to have a great bowling experience! Sincerely, The BowlersMart Team
BowlersMart customer service is one of the BEST that I have ever had. Ordered some shoes and had a question about the product. They got back to me ASAP and my issue was resolved. You have a customer for Life. Thanks Jerry
I ordered the wrong size shoe and sent it back to exchange for the correct size as this was my first purchase with the company. My experience w support had been good up until I received an email alerting me my package had been delivered. There was no alert in my Ring doorbell but checked anyway as there was picture by the delivery company. No package and upon opening the pic it was the wrong door. Not pleased with the replacement shipping. We need another pair of shoes for another family member and a ball but dont want the hastle of this type of delay if we receive the initial purchase at all.
Hi Betty - We are truly sorry to hear about the inconvenience you experienced with your recent order. It's important to us that every customer has a positive experience, and we apologize for any frustration this may have caused. Regarding the missing package, we would be glad to investigate this matter. If you have not done so already, please send our customer excellence team an email at [email protected]. We'll do our best to resolve this issue promptly. We understand your concern about future orders. We are committed to improving our shipping process to ensure timely and accurate deliveries. Thank you for bringing this to our attention. We value your feedback and will take steps to prevent similar occurrences in the future. Sincerely, The BowlersMart Team
Awesome nice love the comunicación 👏👏👍item love it thank you
Order arrived fast! Item looks great.
I bought 2 shirts and paid 50 each for a faster production, only adding a collars I paid 50 each for both shirts for faster shipping trying to have for a tournament, they made the shirts fast and shipped them but after they arrived at the nearest ups Hub, the packaged was returned. i finally got my package 4 days after that realizing that they already have free 2-3day shipping and that I paid 100 extra dollars for nothing, especially since both shirts came to the same address, they showed me they cared nothing about the customer but only cared about the measly 100 dollars. I know its not gonna stop your business but i'm at peace knowing you will never steal another dime from me good luck
I'm just about a month now of waiting on some sort of information after my ball has cracked . I have sent in picture after picture order # every piece of information requested and I'm being told it a hammer warranty issue . I have asked for some sort of time frame this normally takes and a phone# to actually speak with someone all I received is a email saying there is no time frame to resolve the matter.
Never received item. Shipment was canceled, reason unknown. No person-to-person customer service.
61 reviews matching