Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Written by the business, not verified by us.Brightmeds (brightmeds.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and friendly customer support services, noting that representatives are always ready to assist everyone with a wonderful positive attitude. Consumers also deeply appreciate the very quick response times and the remarkably smooth, efficient processes for receiving their medical treatments on schedule. However, some customers also noted that the customer service team could occasionally be slow to follow up or unresponsive when specific issues arose. A small group of people experienced poor communication and felt that support representatives provided unhelpful excuses instead of properly resolving problems.
Auto-generated from all reviews of this business. For reference only.I love Brightmeds and a trusting company for my glutathione needs. I do tend to receive my orders a little too quickly and have to readjust my time on getting them. They are always willing to help me and always respond to my emails promptly.
I have only experienced stellar customer service from Brightmeds! I recently had an issue but it was quickly resolved. They are very responsive and thorough. I’m very pleased with all aspects of Brightmeds and I’ve been using them for several years.
Everyone on the team has always been easy to work with, helpful, and gone out of their way to make things smooth. I shopped around with a couple of other services, and BrightMeds was the clear winner - and not just for their great customer service. The original web portal was a little clunky, but it has been replaced with a nicely designed and intuitive version, so I can’t think of a thing to improve.
Knowing we stood out above the rest when you were shopping around is standard-setting for us! We’re always working to elevate your experience, so hearing that the new design makes managing your care effortless lets us know we hit the mark. Really appreciate you sharing your experience and being a part of Brightmeds! Thank you for your Kind words! - The Brightmeds Team
Topnotch customer service and product. A+++
A+++?! We’re framing this one on the wall! 🎉 Getting a top-tier score on both our care team AND our products is the ultimate win. Thanks a ton for bringing the high energy and dropping such an awesome review—you just made our whole week! Thank you, Jeff! - The Brightmeds Team
Very easy and affordable . Great commutation and worked great for my needs . Highly recommend.
Hi Chris, This is fantastic to hear! We work hard to keep our process simple, transparent, and budget-friendly, so knowing it was a seamless fit for you means a lot to our team. Thanks for sharing the love, and we're always here if you need us again! - The Brightmeds Team
Very pleased with the Customer Service at Brightmeds. They answer any e-mail concerns or questions promptly and efficiently.
Hi Janelle, Emailing customer support is usually a headache, so hearing that our team turned things around quickly for you is huge. We really value your time and aim to keep every interaction straightforward! Thanks for giving us a shoutout! - The Brightmeds Team
Response time fast and easy for customers.
Hi Dudu, blink, and you might miss us! We’re huge believers that getting support should feel like a quick chat with a helpful friend, not a waiting game. So hyped to hear we made things nice and easy for you—have an awesome rest of your week! - The Brightmeds Team
I was very impressed. She was very knowledgeable and assured me that my price would not change. I submitted the first one. I’m not sure why it didn’t go through. But very very sweet. Very kind. I love my doctor.
Debra, We love a double shoutout! Knowing our support team was able to give you clear, honest answers on pricing—and that you're loving your doctor too—is the absolute best combo. Having that kind, knowledgeable support on all fronts makes all the difference. (And no worries at all about the first review—we're so glad this one made it!) We are passing these sweet words along to both your rep and your doctor today! Thank you for the kind words. - The Brightmeds Team
I’ve lost 12 pounds in 2 weeks. Customer service is also great, even if they can’t make miracles happen every single time I talk to them. I LOVE the chat option with them AND the doctor and they always respond fast.
Jodi, hearing results like yours makes our entire week! Dropping 12 pounds in 2 weeks is huge—you should be so proud of yourself! Thank you for shouting out our messaging system, too. Making sure you have direct, fast access to your doctor and support team without the extra hassle is super important to us. Thanks for sharing your journey and for being such a great part of the Brightmeds family. We’re passing this shoutout right along to the care team, and we’ll be here cheering you on every step of the way! - The Brightmeds Team
I just started the program. So far so good.my question was answered very quickly by customer service and was very easy to get in touch with them also. I would highly recommend Brightmeds to anyone looking to lose weight and in finding a reputable company.
Hi Donna! Welcome to the family! We’re so thrilled to have you on board, and hearing that your journey is off to such a smooth "so far, so good" start makes our day. Getting fast, reliable answers should be the standard for anyone taking charge of their health. We’re passing this high-five right along to our customer service team—they’ll be so happy to know they made your setup so easy. Thank you for trusting us with your health and for spreading the word. We’re right here in your corner for every step ahead! - The Brightmeds Team
They tell that the price of for any milligram dosage but they won’t give the 15 mg dosage. You have to have a note from your personal doctor to get this. If that’s the case why bother going through all these hoops. A reply to your reply. I went to Altrx.com they asked what I needed and there doctor approved it no problem without documentation. I don’t understand check the internet there are dozens of sites that will do this with no problems.
Hi Jessica, To clarify, the maximum dose our doctors are able to prescribe is 13.5 mg, so we are unable to offer a 15 mg dosage. Our medical team requires documentation or a recent prescription showing your current dosage. This allows our doctors to review your treatment history and safely determine if a similar or higher dose is appropriate for your individual needs. We understand this can feel like an extra step, but these medical checks are in place to ensure your care is always clinical, personalized, and safe. When you provide this documentation our clinical team will be able to determine the right dose for you. We're here to help! - The Brightmeds Team
This company is so easy to work with and they provide excellent customer service and products!! Today Zoe helped me and she was kind, helpful and friendly. I highly recommend Brightmeds!! You will not be disappointed with their easy and quick services!!
"You will not be disappointed"—now that is the ultimate compliment! This review just made our whole team's day! 🎉 Zoe is a total rockstar, and she's going to be absolutely thrilled to know she took such great care of you. We pride ourselves on making every step quick and simple, so hearing you'd recommend us so highly is the ultimate win. Thanks for being such an awesome part of the Brightmeds family! Thank you again, Quinn - The Brightmeds Team
I placed my first order with Brightmeds on July 24 utilizing a code that was shared in an online platform to try medication for $99. The intake process was smooth and easy to navigate. On Sunday July 26, I received an email in the early morning from the doctor indicating my prescription (terzepatide with B6)had been sent to the Southend Pharmacy. I did reach out to see if it could be changed to a script with the B12 additive and heard back in a timely fashion that it would cost more to change the script. Since I did not want to incur extra fees, I chose to stick with the original prescription. It was processed and shipping information was sent shortly afterward. UPS dropped the meds off around 11 a.m. the next morning July 27. The entire process took around 72 hours which is the best turnaround time I’ve had from any compounding Telehealth and pharmacy experience. The meds arrived cold with a temperature monitor and were well- packaged with plenty of sealed syringes and alcohol wipes. There were also clear instructions and an informational insert about the medication. Overall, this was an 10/10 experience!
Hi There! A total 10/10 review like this gives our whole team the biggest smile! From clear pricing to ice-cold, fully stocked deliveries, making your experience fast and stress-free is always the top goal. We’re so glad everything arrived safely and right on schedule. Thanks for taking the time to share your journey with us! We’re thrilled to have you in the Brightmeds family! - The Brightmeds Team
I've been doing business with Brightmeds for a couple of years and always have great experiences. They are quick to respond, very helpful, kind, and friendly. I would highly recommend Brightmeds to others.
"Brightmeds is the Way to Go!" — honestly, we might have to frame that one! Knowing that after two years of working together, you still get that same fast, warm support every single time is the absolute best feeling in the world for our team. Thank you for the incredible loyalty and the high recommendation. We’re so lucky to have patients like you in our corner! Thank you, Charlie - The Brightmeds Team
Henry was most helpful and had a quick response in making sure my medication was the correct quantity. I appreciate his attentiveness and patience to my mistake!
Hello there! Love this! Passing this note straight to Henry—he’s going to be so happy to hear that his quick work and patience turned things right around for you. Getting your medication details exactly right without any added stress is always the priority. Thank you for being such a wonderful part of the Brightmeds family! - The Brightmeds Team
Nema was great and attentive. She was able to explain the best option for my situation and resolve my issue. Thank you!
Hi Veronica! Love hearing this! We’ll make sure this shoutout gets straight to Nema—she’ll be so happy to know she was able to clear things up and help you find the right fit. Getting you personalized, hassle-free care is always the goal. Thanks so much for sharing, and we're right here whenever you need us next! Thanks again! - The Brightmeds Team
Anytime I have a question or concern, I am able to reach out through email or phone and I am gotten back to usually the same day! This company is really great with communication and very much appreciated!
Fast answers, zero stress—that's the Brightmeds promise! We know that health questions don't like to wait, so whether you drop us an email or give us a call, getting back to you the same day is our top priority. We are thrilled to hear that our fast turnarounds are making a real difference in your experience. Thanks a ton for shouting out our team! We’ve got your back whenever you need us next. Thank you, Cheryl! - The Brightmeds Team
So far they have been honest and straightforward. They have answered all of my questions and kept the price the same
Michelle, we are so grateful to have fantastic patients like you in our corner! Finding a healthcare team that actually keeps its word and stays completely upfront can feel rare, so hearing that our clear communication and locked-in pricing have earned your confidence means everything to us. No hidden fees, no runarounds, and clear answers to every question—that's just the baseline of how we treat our Brightmeds family. Thank you so much for sharing your feedback with us! You truly make what we do so rewarding, and we’re always right here whenever you need us next. - The Brightmeds Team
I emailed customer service with a question and the response email said they would get back to me in 24 hours. I received an answer to my question in 3 hours. They were so prompt and helpful. They answered my question very succinctly and cleared up my confusion. Would 100% recommend Brightmeds!
Hi Tonya, Beating expectations by 21 hours? That is how we love to do it! We know that when you have a question about your health, sitting around waiting on an email can feel like forever—so getting you a clear, helpful answer in just three hours is a huge win. Clearing up confusion quickly and keeping things simple is our specialty. Knowing that we earned your trust and a 100% recommendation means everything to our team! Thank you so much for sharing your experience, and we are always right here whenever you need us next! - The Brightmeds Team
There was very little to no communication. As soon as they had the credit card information, they were done trying to answer questions. I felt like it was not a real person. The message from the doctor was a generated one that was sent to everyone.
Hi Khrystyne, We genuinely appreciate your feedback and take comments like this very seriously. While we cannot discuss specific account details publicly due to privacy regulations, please know that providing authentic, attentive care is always our top priority. Our team takes pride in answering every question our patients have, and we never rely on automated shortcuts when it comes to your health. If you feel any of your questions were left unanswered or if your experience fell short of your expectations, we truly want to make it right. Please reach out to us directly at [email protected] with your information—a member of our support team will personally connect with you to ensure all of your questions are fully addressed. - The Brightmeds Team
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