Brilliant Earth (brilliantearth.com) has a 3.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 42% give 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Amazing experience, the customer service is always available and the jeweleries are so beautiful. My fiancée is ecstatic about her engagement ring.
Congratulations on your engagement, we're so happy to hear she loves her ring!
I love the ring. The color is beautiful. The style with the two diamonds on the side is absolutely stunning
We're so thrilled you love your ring and thank you for choosing Brilliant Earth for such an important purchase!
Great website and easy to purchase and receive gift. Value was decent.
We're so glad you found our website easy to use! Thank you for choosing Brilliant Earth for your gift.
Triniti Williams from the Alpharetta branch made my experience great! She helped me find the perfect ring for my fiancée and gave several recommendations and suggestions. She was very kind throughout our entire conversation. When I had questions, she was patient and thoroughly explained the matter at hand.
We're delighted to hear about your experience with Triniti at our Alpharetta showroom! Thank you for trusting Brilliant Earth with such an important purchase.
Great quality men's 14K wedding band. Shipping a little slow, and price wasn't the most competitive, but not unfair. I would recommend Brilliant Earth.
Thank you for your honest feedback and for recommending Brilliant Earth! We're so glad you're happy with the quality of your wedding band.
The staff was extremely professional, knowledgeable and friendly.
We're thrilled to read about your experience, thank you for your review!
Excellent customer service, great prices, timely delivery of the ring
We appreciate your kind review, thank you!
The ease and simplicity of selecting your items. And the communication and knowledge of the process is really customer friendly.
We're so happy to hear that, thank you for your kind review!
Thank you for the amazing experience ❤️
Thank you so much for the amazing review!
Try knowledgeable staff. Everyone was very quick to respond about any questions or inquiries. They were very helpful with size, type, and ideas for rings and diamonds.
Thank you for the kind words! We're so glad our team could help guide you through the selection process and answer all your questions. Wishing you all the best!
Zero updates. Over 40 days with no update on what the status was. Ordered Sep 14 only update I got was tracking number the day before it got sent out for delivery Oct 26. Item is great but the lack of communication from this company is baffling
Hi John, thank you for sharing your experience and we're happy you love the piece. We see that your piece was delivered on the estimated delivery date, but we understand that receiving additional updates would have been helpful. Thank you for taking the time to speak with our team. We're glad we could connect with you and hear your feedback. Please don't hesitate to reach out if you have any further questions or concerns.
My daughter and I came to the Santa Monica, CA store and immediately as we enter the store we are greeted warmly and offered water, chocolate and cookies!! Of course I let my daughter dive into the chocolate as I searched for the perfect gold hoop earrings for my fiances' birthday! The staff were really awesome in letting me take my time and didn't pressure me into anything like other stores have. We will be coming back again for other gifts! Thank you!
Thank you so much for this wonderful feedback for our Santa Monica team! We're delighted you and your daughter felt so welcomed and that you found the perfect gift. We love creating a relaxed, pressure-free shopping experience, and we can't wait to see you both again!
Ordering from Brilliant Earth is seamless from beginning to end! Great Customer Service. Wonderful products!
We're thrilled to hear you had such a seamless experience from start to finish! Thank you for choosing Brilliant Earth.
Thank you for your review!
Drew Hendle was such a huge help! She was kind and informative! It was easy to purchase my items. We kept in touch while it was being delivered! The whole process was easy with her! I think your company is great! You have a lot of options to choose from! I appreciate your efforts in making it possible! Thank you, Janet
We're so thrilled to hear about your experience with Drew! Thank you for trusting Brilliant Earth, and congratulations on your purchase!
Thank you for your feedback! We're happy everything arrived as expected.
Shipping was fast and my ring is beautiful
We're so glad you love your new ring, thank you for shopping with us!
Love the collection. Only thing, I don't like is with my 2 caret real diamond tennis bracelet, there wad no IGI certification included. I will still give 5 star.
Thank you for the wonderful review! We're so glad you're loving your tennis bracelet. Please feel free to reach out to our customer service team regarding the certification—we're happy to help!
We're so glad you love it! Thank you for your kind words.
The rep, Janae, was very helpful and educated me on the 3 Cs. I enjoyed my experience shopping here. Love what the company stands for and will shop here again.
We're delighted to hear about your experience with Janae! It's wonderful to know our mission resonates with you, and we look forward to serving you again in the future.
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