Great product
Great product. Reasonable rates. Quick turnaround and delivery.
About Brookhollow Cards
Data updated- Website
- brookhollowcards.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 73% (8/11)
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About this business
Brookhollow is quite simply passionate about greeting cards. In our electronic world where millions of emails, texts, and instant messages are exchanged daily, we know that a traditional hand signed Greeting Card can grab someone’s attention unlike most other forms of communication. Think back to the last time you received an unexpected card from a friend or associate . . . the appreciation you felt that someone put the time and thought into sending you a card. Brookhollow knows that a quality card, professionally printed with your personal message or brand, at the best value, is an effective way to promote yourself or company with others.
Written by the business, not verified by us.Is Brookhollow Cards legit?
Brookhollow Cards (brookhollowcards.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 73% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the cardstock, noting that the materials feel sturdy and premium rather than cheap. People also appreciate the user-friendly website and seamless customization tools, which make designing personalized holiday cards smooth and effortless. Additionally, consumers frequently mention that orders arrive very quickly, even during the busy holiday season. However, some customers experienced specific order errors and quality control issues. Reviewers noted receiving incorrect envelope colors, wrong language translations inside the cards, or prints that were not properly centered on the fold.
Auto-generated from all reviews of this business. For reference only.What people say
Beautiful Options and Customizations a Breeze
Cards are always beautiful and ordering and customizations are a breeze. I love the pre-filled envelope feature I just fold, stuff and mail out! Makes my life easier during this busy hectic season, plus the cards are always received within a week of ordering which is awesome for procrastinators or someone like me who it just slips my mind until its like ah... I forgot to order the cards! Thanks for the awesome work!
I didn't receive my order
I didn't receive my order. The label was created, but not shipped. When I called to check on the status two weeks after I received the tracking number, I was told that they would reprint the order and send it via regular mail. I had originally paid extra for three-day delivery, but now I would have to wait another 1-2 weeks. Ultimately, I decided to cancel the order and placed it with another company. This was very frustrating because we needed to send those cards out this week.
Reply from Brookhollow Cards2025-12-03
Thank you for sharing this feedback with us. We sincerely apologize for the inconvenience you experienced. We understand how frustrating this is for you. We hope you’ll give us another chance next time you need greeting cards. Sincerely, Brookhollow Customer Service Team
Unreliable Shipping
Unreliable Shipping I placed our order on 11/13/25 and paid for expedited shipping so we would be able to send them out before Thanksgiving. I called on 11/20 to check the status because the tracking information wasn't showing anything. The lady on the phone (forgot to write her nme down) was very helpful. She said UPS wasn't updating their tracking lately and ordered a reprint free of charge to make sure we got our cards. On 11/25 I called back because we had not yet received the cards that we paid extra to have delivered by 11/24. This time I got Mariah. She said that the order was delivered on 11/17. I assured her it was not and that all I wanted was a refund of the extra I paid for expedited shipping. She actually said that she wasn't disputing that we hadn't received our order but it had been delivered on 11/17 so they had satisfied the expedited shipping. When I pointed out that delivery doesn't count unless it's delivered where it was supposed to go, she put me on hold and spoke with a supervisor. She came back and said they would issue a credit for the incresed shipping costs but would not refund our money. The original and replacement cards arrived on 12/1/25 which is 7 days after they were supposed to. The quality of the cards is phenomenal. But the dismissive tone and absolutely ridiculous assertions about having satisfied the expedited shipping will likely prevent us from using Brookhollow again. That's really sad because we have ordered cards for our business from this company for years.
Reply from Brookhollow Cards2025-12-03
Thank you for taking time to provide feedback on your recent order. We are constantly working at improving the customer experience, and appreciate all feedback. We're sorry to hear you experienced poor service from our shipping partner and less than stellar service from our customer service team. We value your business and sincerely hope you will give us another chance. Brookhollow Cards
Great Experience
From the very first interaction to the final delivery, Brookhollow Cards exceeded every expectation. Their commitment to quality was evident in every detail—the craftsmanship of the cards, the vibrant printing, and the thoughtful finishing touches all spoke volumes about their dedication to excellence. The process was seamless and stress-free. Communication was clear, timelines were honored, and the end product was nothing short of stunning. Each card felt like it was made with care, perfectly balancing elegance and durability. Brookhollow doesn’t just deliver cards; they deliver confidence, reliability, and artistry. It’s rare to find a company that truly fulfills its promise of quality from start to finish, but Brookhollow Cards does exactly that. I couldn’t be more impressed.
Beautiful prints shipped fast
Great handling the order and getting it shipped in a timely manner. Cards are high quality and printed beautifully.
The whole process is easy and fast
The whole process is easy and fast! We've ordered several times before and I love that my order history is there so I can see what I've done before. We received our most recent order of 425 cards very very quickly (within days!) All was perfect :)
Streamline process through your website…
Streamline process through your website and cards arrived quicly and we were pleased with the quality.
The quality was fantastic
The quality was fantastic, and the entire process was easy from start to finish. The shipping was quick, and I truly appreciate the efficiency!
Very Happy!
The cards arrived timely and, in these times, most importantly, at a great price. They are just a pretty as cards from your competitor and at half the cost!
Great Experience
Easy to use. Fast shipping!
Very Poor Quality and NO customer support
Cards were in poor condition, never received a call, email or chat back from their customer service. I sent photos of the poor quality and multiple emails and chats. Never again.
Reply from Brookhollow Cards2025-12-05
Thank you for your feedback, Christine. We are sorry to hear you were not satisfied with your order. Our records indicate our customer service team emailed you back regarding your concerns on November 24 to offer you a full account credit on your order. If you're still interested in this store credit, please contact us at 800.272.4182 (Monday - Friday, 7AM CST - 6PM CST), or [email protected]. We sincerely hope we can resolve this issue for you and keep you as a valued customer.
John is great!
The Cards are not Creased
None of the cards have the crease for folding on. When we fold them, they don't look good anymore. I am very disappointed and will probably need to find a new company to order cards from next year. We have all signed them and there is no time to have them fixed.
Lots of choices
Lots of choices, easy design and review process, fast delivery and good quality.
Beautiful and Quick
I was genuinely impressed with these Christmas cards. The designs are beautifully crafted and festive. The print quality is crisp, the colors are vibrant, and the cardstock feels sturdy and premium. Even during the busy holiday season, the cards were delivered quickly and in perfect condition.
The cards are beautiful and are a great…
The cards are beautiful and are a great texture. Will be buying another batch. I was able to fit my messages and photos in my card easily.
Didn't have to buy a large order
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!! I received a promo email with a special link which expired at the end of November 25th for a 30.00 credit. When I put the order together and went to check out the credit did not carry over. On the 25th I tried to online chat to resolve it and got ghosted, I called and got ghosted. The next day I called and got hung up on so I called back AGAIN, asked to speak with a manager and he was absolutely no help and just said it's expired I needed to do it on the 25th. Really?? after these employees dropped the ball now it's my fault?? Unbelievable that no one would take responsibility for the incompetence. In the future, just say sorry and fix what went wrong.
Reply from Brookhollow Cards2025-11-26
Thank you for sharing this feedback with us. We want to apologize for the inconvenience you experienced using your store credit and trying to contact our customer service team. Our promotions have expiration dates but we generally try to accommodate special circumstances. We have added a $30 store credit to your account which is valid for 365 days. We appreciate your business and hope to keep you as a customer.
I forgot to add the return address on…
I forgot to add the return address on our company envelopes with a 350 card order. Not a problem! They sent me new envelopes immediately and took great care of a repeat customer.