BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
Written by the business, not verified by us.
Is BT-Miners legit?
BT-Miners (bt-miners.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 80% of negative reviews; 42 of them were added in the last 12 months. Last updated 2026-08-30.
Ordered a miner, canceled it before it shipped. Still waiting for refund. They keep giving excuses of why it can't be done. Such as their American office is in charge but they can't get ahold of them. I find them and this action to be shady.
Reply from BT-Miners2026-08-12
Dear Customer,
We’re sorry to hear about your experience. We have reviewed our recent canceled and unfulfilled orders but could not locate any order matching the name shown on your Trustpilot review.
Our team has also attempted to contact you for more information but has not received a response. Please contact us at [email protected] with your order number and the email address used for the purchase. Once we can identify the order, we will investigate the refund status and assist you promptly.
Best regards,
BT-MINERS Team
it took more than 1 month before I received my machine. Lots of days were wasted. i should have had rewards already
Reply from BT-Miners2026-03-05
Dear reviewer,
After a full check of our customer database, order records, and communication history, we confirm that we do not have this customer, and no transaction has ever taken place between us.
This review is fake, misleading, and unsubstantiated. It is not based on any real experience with our company. We reserve the right to protect our brand reputation and request Trustpilot to investigate this false review.
Sincerely,
BT-MINERS
Dear reviewer,
After a full check of our customer database, order records, and communication history, we confirm that we do not have this customer, and no transaction has ever taken place between us.
This review is fake, misleading, and unsubstantiated. It is not based on any real experience with our company. We reserve the right to protect our brand reputation and request Trustpilot to investigate this false review.
Sincerely,
BT-MINERS
They sent me a broken miner weeks ago and are now ghosting me when I inquire about a replacement. Greedy and uncommunicative, this company is absolute trash. I recommend going with ANYONE else
Hello, Everyone.
First of all, BT Miners is not a scam and neither am I.
Second, BT Miners takes credit cards.
Third, the team at BT is friendly and professional.
Im a small fish in the mining business right now and all these things matter to me.
Molly and Team BT, FTW.
Buying my miner was quick and easy and shipping was quick
Purchasing my first miner was very easy and shipping was quick. They answered any questions I had about the products I was interested in. I was so pleased with my first purchase from them that I have entrusted them with a rather sizable order this time around.
BT-miners answered all of my questions and made it easy to conduct business with them. Deliveries came faster than expected as well. US buyers, be sure to budget in money for Tarifs, but BT-Miners pricepoint made it still cheaper than many competitors in the US.
Everytime I see a reasonable price for their site advertised, I click and go to their site and ots 3 to 10 x what was advertised plus the CC fee pr Crypto fees on top.
BT Miner staff was able to answer my questions with confidence. The machine ordered actually arrived earlier than estimated. The customs process went as advertised. Thanks Lena, you're the best! Derek
Have been buying units for several years. Very easy to communicate and discuss options. Once paid, very fast shipping (less than a week in my experience). Recent order was for 10 units and trust is important and bt-miners have earned the trust.
Outstanding Experience with BT-Miners! Great prices and Lena is absolutely amazing.
BT-Miners is hands down the best in the business — from start to finish, they made the entire process smooth, secure, and stress-free. The peace of mind they provide is unmatched, and their customer service is absolutely top-tier.
A special shoutout to Lena, who went above and beyond! She was incredibly patient, walking me through everything — from the initial purchase, through customs clearance, and even helping me set up my miners via Zoom. That kind of dedication and personal support is rare these days.
I’m beyond impressed with the professionalism, communication, and integrity of BT-Miners. I’ll definitely be buying from them again — highly recommended for anyone serious about mining!
Only reviewing now since they asked. I will update once I have received my Bitaxe Supra Hex 701
I'll update this review as the process evolves. I ordered an in stock item on October 29th. As of now November 5th my order is still pending. Kind of expected it to ship by now, but with a weekend thrown in it's still within a reasonable amount of time.
Reply from BT-Miners2025-11-18
Your miner was shipped in early of the month. Have you received it?
After several communications, they sent me a brand new unit
My experience with BT-Miners has been frustrating. At the time of purchase, I was told that I would only need to pay a minimal customs fee. However, this turned out to be inaccurate. The shipment was held at customs and I was asked to provide additional documentation such as the invoice and proof of payment.
After several communications, they sent me a brand new unit. Thanks BT-miners for your support.
Reply from BT-Miners2025-11-18
Hi there,
We’re truly sorry for the frustration this situation has caused — we completely understand how upsetting it is when customs clearance does not go as expected.
Recently, U.S. customs has strengthened their review requirements for imported mining equipment. This policy update affected several shipments
To ensure you receive your miner without any further issues, we have already arranged a new replacement shipment for you
Thank you for your patience, and again, we sincerely apologize for the inconvenience you experienced. If you need any additional assistance, please feel free to reach out — we’re here to help.
Dear Customer,
Thank you so much for your 5-star review and positive feedback. We truly appreciate you taking the time to share your satisfying experience with BT-MINERS.
Your recognition is a great encouragement to our entire team, and it strengthens our commitment to delivering reliable products and professional services. We look forward to continuing to support your needs in the future.
Should you have any further questions or require assistance, please feel free to contact us anytime.
Best regards,
BT-MINERS TEAM
Just ordered Canaan Avalon Q. I had read many reviews of the ID verification being a hassle. I called their USA number 813-820-0668 and spoke to the representative and she did confirm it’s required only for first purchase. Once an account is established and nothing changes, the system “knows you”so to speak and doesn’t suspect fraud or scam orders.
Regardless if this, it actually was nothing to it. I put my credit card information in and placed the order and then I was prompted to upload a photo of my driver license which of course matched my order. So I’m assuming that was the extent of ID verification everyone complained of.. unless I’m missing something, there was nothing to it.
Note: I did have to pay a hefty fee for shipping ($250.00) plus a credit card fee of $100.00.
Outside of this, painless transaction so far. Will see how long it takes for my order to arrive I guess.
Reply from BT-Miners2025-11-05
Dear Customer,
Thank you so much for your 5-star review and for providing the documentation to verify the legitimacy of the cardholder’s transaction.
This information is crucial as it helps us safeguard the security of both parties’ transactions and uphold the integrity of our business interactions. We truly appreciate your cooperation in this process.
Additionally, we’ve noted via the DHL website that your package has been successfully delivered and signed for. We hope you enjoy a smooth and productive mining experience with your equipment.
Should you have any questions or need further support down the line, please don’t hesitate to contact us.
Best regards,
BT-MINERS TEAM
Dear Customer,
Warm thanks for your 4-star review and ongoing trust in BT-MINERS. It is customers like you that motivate us to keep improving our solutions.
We value the opportunity to serve you and are committed to providing consistent, high-quality support for your long-term needs. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for your support. We are excited to grow together with you.
Best regards,
BT-MINERS TEAM
Overall, I’m very happy with the miner’s performance, the delivery time, and the company’s fast communication so far.
I ordered the GSminer for mining XTM, and after 4 days of use, it’s been performing great so far. The setup was very easy, and it’s impressively quiet for a miner—you can barely hear it running.
I did experience an issue with the power supply, which went bad after about 12 hours of operation. I’m currently using a desktop power supply as a replacement and have reached out to BT-Miners about the issue. They were very responsive to my questions before the miner arrived, so I’m hopeful they’ll handle this quickly.
Shipping took a little over two weeks, but overall, I’m satisfied with the miner’s performance and the company’s communication so far.
Reply from BT-Miners2025-11-05
Dear Customer,
We are delighted to receive your kind review and thrilled to know you are satisfied with our products and services.
Your feedback is vital to us—it not only validates our efforts but also guides us to keep refining our offerings. Rest assured, BT-MINERS will continue to uphold high standards to meet and exceed your expectations.
Thank you again for your trust and support. We look forward to serving you again soon.
Sincerely,
BT-MINERS TEAM
