candyland.casino (candyland.casino) has a 4.1 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
i have been trying to cash out a min cash of 100$ for over 30 days. they have customer service and they dont repsond or do and say they are transfering me and leave the chat. if they cant do a min cash in a month then imagine you hit a big cash?
Hey there, We hope all is well, Thank you for your feedback. We're sorry to hear that your experience wasn't a positive one. If you could share a few more details about what you didn't like, we'd greatly appreciate it. Your feedback helps us understand where we can improve and provide a better experience for our players. Support team Candy Land
Latest update! Today I checked my account and they changed my request date to today mind you i have been waiting for over a month for my withdrawal. I'm waiting for a reply from the company as this is far past their own T&C
Hi there, We’d just like to clarify that your withdrawal was processed according to the timeframe stated in our T&Cs, and the request date was not changed. The delay was related to the required documents, which we had been requesting from you. Our Account Manager also reached out to you several times and remained in contact throughout the process. We understand that waiting for a withdrawal can be frustrating, but once the required documents were received, everything was processed accordingly. Thank you for your patience and understanding.
205385520488049 -500 PROCESSING Bitcoin 2026-07-07 18:18:13 205385264126081 -500 PROCESSING Bitcoin 2026-06-23 14:50:43 205385122585461 -1000 PROCESSING Bitcoin 2026-06-15 07:48:36 205384955628450 -1000 PROCESSING Bitcoin 2026-06-06 08:39:28 205384825765203 -1000 PROCESSING Bitcoin 2026-05-30 00:43:06 205384644496506 -1000 PROCESSING Bitcoin 2026-05-19 17:15:33 205384477746063 -500 COMPLETE Bitcoin 2026-05-12 02:42:15 205384477745354 -500 PROCESSING Bitcoin 2026-05-10 06:21:38 205384472063853 -1000 PROCESSING Bitcoin 2026-05-09 22:51:40 205384243281097 -1000 PROCESSING Bitcoin 2026-04-27 07:02:37 205384062157153 -1000 PROCESSING Bitcoin 2026-04-17 15:17:23 205383753926499 -500 COMPLETE Bitcoin 2026-04-16 06:14:04 205383911625240 -1000 PROCESSING Bitcoin 2026-04-09 12:34:08 205383693548810 -500 COMPLETE Bitcoin 2026-03-31 02:09:31 205383597427698 -1000 PROCESSING Bitcoin 2026-03-24 08:08:28 205383310640739 -1000 PROCESSING Bitcoin 2026-03-09 19:59:16 205382979448946 -500 COMPLETE Bitcoin 2026-02-24 01:47:45 In case you were curious (following up from my review), this is the actual timeline of my withdrawals this year after winning big and not depositing anymore. You can see, there are only a couple of complete withdrawals. If someone says "Oh, it only takes 14 days max" let this be proof that it's not the case. If you win big, no longer deposit, and try to get your money out: you're done
After 15 days, someone finally replied. I won $1,400, but the maximum withdrawal request is only $500 at a time, so I had to submit separate requests. After another 17 days, they approved only one request, and now I have to wait another 12 days just for the next one to be approved. The payout process is unbelievably slow and frustrating. If you actually win, be prepared for a long wait to get your money. This is a terrible experience
Hey there, We hope all is well, Thank you for your feedback. We understand that the withdrawal process has been frustrating, and we apologize for the delays you've experienced. Please note that withdrawals are processed in accordance with our Terms & Conditions and applicable processing timeframes. We appreciate your patience while the remaining requests are being completed. We also noticed that you have submitted multiple reviews regarding the same matter. Rather than posting additional reviews, we encourage you to stay in direct contact with our support team, as this is the best way for us to provide updates and assist you with your case. Thank you for your understanding. Support team CandyLand
scam. i paid on 20$ and i went to cash out 100$ and im told three weeks to make a simple min cash. Do not waste you time on this site. if they want 14 business days for a min cash imagine if you really hit big.
Hey there, We hope all is well, Thank you for your feedback. We understand that waiting for a withdrawal can be frustrating. Our withdrawal processing timeframe is up to 14 business days for all withdrawal requests, regardless of the withdrawal amount. This allows us to complete the necessary security, verification, fraud prevention, and risk management checks to help ensure a safe and secure experience for all players. These processing timeframes are outlined in our Terms & Conditions, and we appreciate your patience and understanding while these checks are completed. Support team Candy Land
Let this be the only review you need to read. Me: Deposits $500 (no promo, just straight up). I then proceed to run that up to $20k Legit. Now, I did my part and did NOT deposit anymore after winning big. This casino HATES that. If you don't deposit anymore, you're now pretty much an inactive player to them. I did that early in the year around Februrary. So, up to this point, I've requested to withdraw 10k+. What they do, is since you are technically inactive and not actively depositing, they adjust your 1k withdraw to be 500. In almost 6 months, I've been given 2k. It started off 500 per every couple weeks, then 500 per month, now it's been 2 months and I haven't gotten anything. No response from support. Completely ghosted. In the terms and conditions: - 1k per WEEK allowed to withdraw, with discretion to adjust to 500 if super congested. Understandable. But, 500 per month(s) is just ridiculous. - It says nothing about "If you're no longer an active depositer, we're going to throttle your withdraws". TL;DR -- If you win big, legit, it will take you many, MANY months to get the money (if you decide to not re-deposit). Don't expect to win big and then ride off into the sunset. IF for any reason candyland speeds up my withdrawal processing time, I'll just simply correct this review. Remember, terms and conditions just say: 1k limit per week on withdrawal. I guess that only applies to active depositers (not included in terms)
These reviews have to be fake! I have not been able to get a hold of anyone on the chat or by email has been 3 days and not a single word.
Hey there, We hope all is well, Thank you for your feedback. We're sorry to hear that you feel this way. We would like to clarify that player reviews are voluntary and reflect each individual's personal experience. We also understand your frustration regarding communication. After reviewing your case, we can confirm that the matter has already been explained to you by our team. If there are any new questions or if additional information is required, our support team will be happy to assist you further through your registered email address. Thank you for your understanding. Support team CandyLand
Utter scam. Theiving company. As per some other reviews, they give out "free chips" now and then. £5 free but with a TWO THOUSAND POUND wager. I actually managed to double my wager requirement and decided to cash out at £600. Except they won't allow it because id not made a deposit within the previous 30 days!! Hours of my time wasted. I was told the money would be lost but I'm welcome to make a deposit and any future winnings d be able to withdraw! Its an absolute scam. I have screenshots of my balance and the conversation. AVOID THIS SITE along with their sister site FATBET. What is the point in adding "free chips" to your account knowing full well that the customer will not be able to make a withdrawal. This is by far the scammiest site I've ever used. UNFAIR. THEIVING. SCAMMERS.
Pretty slick like snot on a doorknob
So I deposited 10 bucks last week or the week before you guys were supposed to be funded because your company was declined and immediately after in the very same minute another company one of your sister companies or one of your employees took $10 out of my account and I know specifically was you guys because I have my account locked I had to unlock it for you specifically and then it didn't go through and then you took 10 bucks out again and it was $11 and some change this is going on too far you have until 5:00 today to figure this out or I will be seeking a class action lawsuit along with posting on Facebook all the text messages and that I have between me and the chat people that you have they have all the numbers and everything I've sent you guys emails it's been weeks you guys need to figure this out I have emailed your company five times in the past weeks I have yet to get a response I will be posting all the emails I have between me and your company that you have not replied and the screenshots from your chat technicians that have verified that my money was taken I would appreciate an answer today!!!
The welcome no deposit is for real and you get your package automatically after email confirmation
The ease and playing at this casino versus others was a great experience
Definitely a scam site. Stole $25 in crypto, but shows under transactions that the deposit was “denied”. Avoid at absolute all cost!
0 would be my star review if it had one. I played but since my bonus was over 30 days old since I started my account they wouldn't let me redeem my bonus after I played through all their bonus play money. They are scam casino I have no money before the screenshots of the cashier telling me that I could receive the bonus money at $50 and then they turned around and said I can't because I have my account started at 30 days ago and my bonus was played through and now they're just reneging on all of it
Hey there, We hope all is well, Thank you for your feedback. We understand your frustration. Please note that, as outlined in our terms and conditions, free bonus winnings are only eligible for withdrawal within the first 30 days of account registration and while using the first three free bonuses without a deposit. After this period, bonus winnings are no longer cashable, even if the wagering has been completed. These rules are clearly stated to ensure fair use of promotional offers. We appreciate you sharing your experience and will take your feedback into consideration as we continue improving our service. Support team Candyland
Wagering is messy the support staff don’t even know. Then when wagering is complete i get told i have to deposit $15 to with draw $50 from the $400 i won. The rest gets removed. Ohh yes and it takes about 14 business days to receive my $35 win 🤣 No thanks Response to candyland, I have sent through my detail fell free to contact me. This is real and happy to discuss it with you.
Hey there, We hope all is well, Thank you for your feedback. We understand your frustration regarding wagering and withdrawals. Please note that wagering requirements and maximum cashout limits are part of our standard bonus terms and are clearly outlined on our website before any promotion is claimed. These rules are in place to ensure fair use of bonus offers and responsible gameplay. Regarding the minimum deposit requirement, this is part of our security and verification process for withdrawals from free bonus winnings. We’d also like to mention that our deposit bonuses come with lower wagering requirements and higher withdrawal limits, which many players find more flexible and rewarding. We appreciate your feedback and will continue working to improve the overall player experience. Support team CandyLand
Everything is clear and simple .. i can see my money balance at the top and find the deposit page with just one click .. there are no confusing menus
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