capellisport.com (capellisport.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 26% give 1 star; The business has replied to 29% of negative reviews. Last updated 2026-08-11.
it was easy to make selections when asking about best products
Hi Greg, Thank you for your feedback! We’re happy to hear you found it easy to choose the right products. We appreciate your support!
The order was processed quickly and delivery was made in less than a week!
Hi Scott, Thank you for your wonderful review! We're delighted to hear your order was processed quickly and arrived in less than a week. We appreciate your support and look forward to serving you again!
If there was a negative value, I would definitely reward that for Capelli sports. They have contracted with the club that I signed up for my daughter's soccer rec league through. We have been with SSA for years and have her old practice shirt which is the exact same practice shirt for her. They have the site set-up to only allow for you to purchase all items or none at all. I contacted customer service to get it resolved. They marked my ticket as resolved without addressing the fact that we already have the shirt. They have basically extorted parents/consumers based on an agreement that they made with SSA. This I can afford to prevent from disappointing my daughter with her being disenrolled from the program. They got me this time however I will NOT be signing her up with the league due to the extortion of extra funds for shirts and other items that are unnecessary. The dismissive email was the worst customer service tactic ever and it will be the last time I deal with them due to unethical systems that are designed to extort parents.
Dear Customer, The team kit (mandatory and optional) is determined by the club. We follow the club’s instructions regarding the kit requirements and ordering setup to ensure all players receive the items selected by the club. We appreciate your feedback and we have shared it with our leadership team. Thanks
It was easy to find the items I was interested in purchasing online. I placed the order and it was quickly delivered.
Hi, Thank you for your review! We’re glad you had a smooth shopping experience and received your order quickly. We appreciate your trust in Capelli Sport!
Tanks a lot for the great service 🤝 I am so excited to start my new season ⚔️✝️ God bless you all capellisport TEAM 🤝
Hi Jesus, Thank you so much for your kind words! We’re excited to be part of your new season and wish you the best of luck!
I was sent Childs shorts instead of adults which I paid for. Feels difficult to return which I plan to do today but wish it was easier when a mistake is made at Capelli’s end. I now have to pay to ship it back to them
Ordered $900 in items for our team kit, obviously purchased extras. $40 for shipping is completely crazy. I ended up canceling the puffer coat bc it was not a stadium length, so still spent $750 and no credit for shipping on that large item, I’m sure it won’t cost $40 to ship my order. I ordered a warmup with no number bc the club or Capelli inadvertently left it off mandatory ordering only to find out 2 days after I ordered it was added. I asked Capelli to cancel the one without a number so I can add the one with a number and I was repeated told it was a mandatory item so I cannot cancel but I can buy the new one, pay more shipping and return the one without a number. On 7/14 they told me this and that my order is in processed and partially shipped after multiple emails and basically too bad we can’t fix it. You’ll have to pay more shipping and shipping to also return the item. Today is 7/31 and no items are showing fulfilled or shipped on my order. Capelli is unwilling to help and work with you. Be sure you have your order accurate and hope you never have to correct it. I will say, cancelling the puffer jacket was easy not sure why updating a Madison warmup to one with a number is so difficult. Capelli, you need to do better!!
I received the wrong item and not only do I have to pay to ship it back I have to wait for them to get it back and then another 2-3 weeks to get my refund. So essentially I'm paying money for them to borrow my 105$
Hi Nick, Thank you for your feedback. After reviewing your order, we confirmed that the size selected at checkout matches the size that was shipped. We understand that mistakes can happen when placing an order, and we appreciate that you returned the item in accordance with our return policy. Your refund will be processed in line with our standard refund timeline. Thank you for your understanding.
Quick and easy
Hi Brian, Thank you for your feedback! We're glad to hear you had a quick and easy experience. We appreciate your support!
I wouldn't use this company to get a jersey at all. I ordered an XL, received a small. Not only do they not send you a return label but you have to pay S&H for your return as well so essentially you waste your own time and money just to wait 3-4 weeks to get your money back. Complete waste of time. I'd suggest getting a jersey off 99jerseys or Amazon or any other trusted site in your area.
Hi, thank you for your feedback. As this is an organic review, we’re unable to locate any order under your name from this platform. Please contact our Customer Service team at [email protected] with your order details and issue so we can look into this further and assist you.
Literally the worst company I've ever dealt with. My order has been in limbo for 14 days. I asked about the status and have been given a series of automated responses. One email says it's "in transit to UPS" another says it's "awaiting pickup by UPS". It's been in that status for over 10 days. Then they said delivery by the 18th, on the 20th they were back to automated responses and said expected pickup by the end of this week. The rest of the team ordered after us and have already gotten theirs. This is over $300.00 worth of merchandise. I'm fed up.
I received my order within 3 days, I will be ordering more soon. Thank you very much
Hi Isaura, thank you for your feedback! We're happy your order arrived quickly and look forward to serving you again.
I love that the Cabo Verde merch was available so quickly. I liked the team t-shirt the guys were wearing around around the games. They were selling out fast and your customer service helped me out. The t-shirt and hoodie shipped and arrived quickly and are great quality.
Hi Robyn, thank you for your kind words! We're so glad our team could help and that you're enjoying your Cabo Verde gear.
Terrible customer support- can't get a phone number or s real person, just a bunch of AI responses. Still haven't recieved our make up order after the first order was list. My kid's tournament is coming up next weekend and no uniform... We ordered 3 months ago...
Lovely, thank you. The shirts are nice quality with all either cotton or high cotton blends. The designs are simple but classy.
HI, Thank you for your kind words! We're so glad you love the quality and design of the shirts. We appreciate your support!
Fast shipping, neatly packaged, and high quality products. Will definitely purchase from again.
Hi Stephanie, Thank you for your review! We're glad everything arrived quickly and that you're happy with the quality. We look forward to serving you again!
Ordering was easy , the product it top quality. I love my game day shirts . I will support Capelli as much as I can since they supported Cabo Verde in the World Cup of 2026. Thank you Capelli for helping them reach the biggest stage of the world and for being apart of the beautiful game. What a Legacy.
Hi Karla, Thank you for your kind words! We're so happy you love your game day shirts and truly appreciate your support. Enjoy!
Great service. Viva Cabo Verde!
HI!! Thank you! We're so glad you had a great experience. Viva Cabo Verde!
The product arrived as promised and the quality is amazing.
Hi Ademildo, Thank you! We're happy to hear your order arrived on time and that you're enjoying the quality of your new gear.
Edit: One day after writing my review, the Capelli team reached out to me to let me know they were sending the large sized hoodie! It was not something I expected at all (based on my interactions with other companies), I am really surprised that they read these reviews! Thank you Capelli! Giving you 5 stars! You sent the wrong size Cabo Verde hoodie. I ordered a men’s Large. I received a men’s Medium. I could not figure out how to get ahold of anyone to correct the order. Why does your website not offer a more user friendly interface? How do I get my mens Large Cabo Verde dark blue “Connected “ hoodie???? Thank you for letting me write this review.
Hi Ana, Thank you so much for your kind words. We appreciate you giving us the opportunity to resolve the issue, and we hope you enjoy your Cabo Verde hoodie once it arrives. If you ever need anything else, we're always here to help. Thank you again for your support, and enjoy your new hoodie! 💙
103 reviews matching