capellisport.com (capellisport.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 26% give 1 star; The business has replied to 29% of negative reviews. Last updated 2026-08-11.
Horrific experience working with Capelli. They messed up our entire travel team’s uniforms and repeatedly sent me the wrongly designed logo on two shirts I purchased. Very bad communication as well. Took a month to receive the “replacement” that was in fact, the wrong order yet again. DO NOT work with this company unless you want a headache.
Fantastic Brand! Love the products!
Hi Ismael, Thank you for your kind words and support! We are so happy to hear that you love our products. We truly appreciate your feedback! Thank you.
Poor customer service, not attentive to my concerns.
Hi, We are sorry to hear about your experience. Unfortunately, we are unable to locate any details based on the information provided in the review. Please reach out to our Customer Service team at [email protected] with your order number and additional details so we can further review your concerns and assist you accordingly.
Update to My Previous Review I originally posted a review back in early May expressing my disappointment with Capelli Sport’s uniform exchange policy after receiving a youth uniform that was significantly oversized and appeared to have no exchange options available. Since then, I was contacted from Capelli Team, who took the time to review my situation and work toward a solution. I’m happy to update my review and say that Capelli ultimately agreed to exchange my daughter’s jersey for the correct size, and I truly appreciate the effort they made to make things right. While the ordering and sizing process can still be frustrating—especially when purchasing youth uniforms online—I do want to give credit where it’s due. Capelli listened to the concern, responded professionally, and helped resolve the issue. My advice to parents is to carefully review the sizing charts, double-check measurements, and confirm sizing before placing an order. The exchange process isn’t necessarily simple, so it’s worth taking the extra time upfront. However, if you do encounter a legitimate sizing issue, I would encourage you to reach out to Capelli directly. Based on my experience, they may be willing to work with you to find a solution. Thank you to the Capelli team for taking the time to address my concerns and turning a frustrating experience into a positive one.
I find it infuriating that the company does not offer free shipping on uniform kits, especially when one is spending over $500! Also, the coupons/discounts they provide on regular store purchases excludes so many items (even socks and shorts?!!), what is it even good for?
We waited two months for the first half of our order and four months for the remainder. One of the shirts came unraveled at the hem as soon as it was washed the first time. We received incorrectly sized belts (so large that they are unusable for years to come), and due to the wait, I had to repurchase them from another store so we would have them for our season. I was told I cannot receive a refund because the items were mandatory for our team. We also did not receive two hats from the order - or a refund for those items. We do not recommend.
Horrible doesn’t even begin to describe this company. Orders go unfulfilled for months, emails are auto responded to and not answered if they do answer it’s with ZERO information pertaining to the specifics of your order or how they plan to make it right. Their customer service line never answers and you get caught in a transfer loop because voicemail is full. We have a large baseball community and I will be making absolutely sure we don’t ever use this company again.
Hi Sergio, We truly appreciate your feedback! It’s great to hear that you’re satisfied with the delivery speed.
I appreciate the quality of their products. Recommend the brand if you’re looking for performance clothing.
Hi Thomas, Thank you for your kind review! We’re glad everything met your expectations and truly appreciate your support.
I like the fact that capellisport is making an impact on all sports, especially at the youth level. There products are attractive and reasonably priced
Hi Maurice, Thank you for your wonderful feedback. We’re proud to support athletes across all sports, especially at the youth level, and it’s great to hear that you find our products both appealing and reasonably priced. We truly appreciate your support.
Hi Rodrigo, We truly appreciate your feedback! It’s great to hear that you’re satisfied with both the communication and the delivery speed.
My daughter had the opportunity to participate in the first Capelli Nations Cup 5v5 tournament and I cannot say enough about what a great experience it was. The tournament was well organized and the energy was electric. Loved the DJ and the merch! Well done Capelli!
Hello, Thank you for your wonderful feedback! We’re delighted your daughter enjoyed the tournament, and we appreciate your positive feedback on the event and the merchandise.
When I emailed for help I got an answer right away. Thanks Cecilia
Hi Cecilia, Thank you for your kind review! We’re glad everything met your expectations and truly appreciate your support.
The quality of their sportswear is poor The sizing of their sportswear is inconsistent They are an on-line store only - customer service from Capelli is an oxymoron. There are way too many far better alternatives There is no way that I can ever purchase anything from this company.
I ordered 2 pairs of Medium socks. At some point in the cart the size changed back to the default size of XS. I realized this once I got the confirmation email, meaning the socks hadn't been packaged or delivered. I was told nothing could be done, that I would need to re-order and return the others, and that I would be responsible for all shipping. This would lead to $20 in socks with $30 in shipping. Just feel like this could've been handled differently.
You sent the wrong order, you have no proper plan for returning it, and we have to pay a lot of money for shipping. I'm really sorry for you.
Easy ordering and swift delivery. Would have been 5 stars but sent two wrong items. The return procedure could be better and not rely on organizing our own return shipping for their mistake.
This company is so terrible even Google blocked customers from leaving reviews because they detected “spam” because of so many negative reviews in a short period of time. I couldn’t leave a Google review because of this. Our club organization chose to order from Capelli in December for a February delivery. It is the end of March and our entire organization still does not have half of the order for every player. There was a mistake in my order for two pair of pants for $100+, I reordered in February and the expected ship date is for the end of April. There is no number to call for customer service, only a bot who responded with the same message saying to expect orders to take 5 weeks to ship. I’ve never experienced such terrible service after spending tens of thousands of dollars through a large club organization. Mistakes are acceptable, simply not communicating and delivering products in a timely manner is not.
Hi Terry, Thank you for sharing your experience! It’s great to hear that you’re satisfied with the delivery speed.
Hi Miguel, We truly appreciate your feedback! We’re glad everything met your expectations. We appreciate your support!
103 reviews matching