Carewell (carewell.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-08-10.
I take care of my elderly father and he drinks the 10g boost shakes 24 pk. I have been buying these for years. Well I was excited to find them at carewell and be able to put it on reoccurring delivery and payment at a reduce cost. However my bank alerted me and stopped payment because the cost went from $50 to $110, no notifications. When I asked if this was an error and can I get a credit two different people told me NO and that their rates vary! Who has ever paid $100 for boost shakes? Anyone? If you do a one time purchase with them it works great. If you try to do any of their saver programs you will get taken like I did! absolutely horrible thing to do to people on fixed incomes. shameful business practice.
Reply from Carewell2025-09-15
I am so sorry for the frustration and stress this has caused you. We understand how important it is for you to get the products you need for your father.
While I can't access your specific account details here, we want to make this right. Please reach out to our customer support team directly with your email address or order number. You can contact our support team at 800-696-2273 or [email protected] They can investigate the price discrepancy and work with you to find a fair solution.
Thank you for bringing this to our attention.
K
Kim Johnson · 1 review · Experienced 2025-05-27 ·
★★★★★
Never received my order. I ordered 6 cans of Adapt Adhesive…
I ordered 6 cans of Adapt Adhesive Spray Remover, at the of March, paid for it, and never received it. I wouldn't even give a star except you have to to be able to write a review!
Reply from Carewell2025-09-15
Hi Kim,
We've attempted to locate your order within our system, and we have no records of an order under your name for Adapt Spray remover.
You can contact our support team at 800-696-2273 or [email protected] with your order details. They will investigate what happened to your shipment and ensure you get a full refund or a replacement order immediately.
Thank you for bringing this to our attention.
J
Jeminese · 1 review · Experienced 2025-05-06 ·
★★★★★
Carewell has been hacked and their…
Carewell has been hacked and their customer service department is not helpful at all. They won't allow me to get back into my account. I've emailed customer service repeatedly and keep getting ridiculous answers.
Reply from Carewell2025-09-15
I understand your concern, and I want to assure you that we have not been hacked. The security of our customers' information is our top priority.
It sounds like there might be an issue with your account credentials, which our customer support team can resolve for you. Please give us a call at 800-696-2273 or email us at [email protected]. We will get your account unlocked and help you regain access immediately.
We apologize for the frustration this has caused and appreciate your patience.
R
Ruth Trump · 5 reviews · Experienced 2025-04-21 ·
★★★★★
We ordered a sample packet for men
We ordered a sample packet for men. We were told the order usually leaves the company within 24 hours of order. We placed an order last week and still do not see it? We had hoped to have them for the holiday. Did not.I guess if it’s not a big order, it’s not important.
DT & RT, from Ohio
Reply from Carewell2025-09-15
Hi there, thank you for bringing this to our attention. Please know that all orders are important to us, regardless of their size. We value every customer and your feedback helps us improve.
To check the status of your shipment and get a clear update, please contact our support team at 800-696-2273 or [email protected] with your order details. They will be able to provide you with the information you need and assist with any issues.
W
WMG · 3 reviews · Experienced 2025-04-22 ·
★★★★★
Excellent communication; Great Price & Selection
Excellent communication; great prices; good selection of products; ability to adjust delivery schedule on AutoShip items. Thank you for great service.
C
Carol Dubovick · 9 reviews · Experienced 2025-04-02 ·
★★★★★
Excellent staff
Excellent staff, knowledgeable in products for sale and prompt delivery of products.
Reply from Carewell2025-09-15
Thank you so much for the wonderful feedback! We're thrilled to hear that you had a great experience with our team and our service. We appreciate you taking the time to let us know.
C
Consumer · 1 review · Experienced 2025-04-15 ·
★★★★★
Carewell seems to really care
Carewell seems to have a variety of brands to choose from, reasonable prices and fast delivery. Their advice and recommendations have been a help to me as a caregiver of my 94 yr old mother with Lewy Body Dementia.
Reply from Carewell2025-09-12
Thank you so much for your kind review. We are so glad to hear that our variety of brands, reasonable prices, and fast delivery are meeting your needs.
It means a great deal to us that our advice and recommendations have been a help to you as you care for your mother. We are committed to supporting caregivers like you, and we sincerely appreciate you trusting us to be a part of your journey.
J
Joseph LeVeck · 2 reviews · Experienced 2025-03-26 ·
★★★★★
Caring and listening
The great customer service I have received with the Carewell family. Always top notch, above and beyond. I can't say enough about how well they have treated me. As I progress in life, I hope Carewell will be there for me. God bless.
Reply from Carewell2025-09-12
Thank you so much for this incredibly kind review. It means the world to us that you feel like part of the Carewell family, because that's exactly how we see our customers.
We are truly touched by your words and want you to know that as you progress in life, we will absolutely be here for you. You can always count on us. We appreciate you trusting us and look forward to continuing to support you.
R
Rob Super · 1 review · Experienced 2025-04-12 ·
★★★★★
It was good ………..
Reply from Carewell2025-04-13
That's great to hear you had a good experience! We appreciate you taking the time to leave us some feedback. If there's anything specific you enjoyed or if you have any suggestions for how we could make your experience even better next time, we'd love to hear more!
R
Rosemary S. · 1 review · Experienced 2025-01-19 ·
★★★★★
Great company
To make this short and sweet, whenever I order from Carewell, the item comes in excellent condition, right on time and is always the right item ordered. Very reliable. Thanks.
Reply from Carewell2025-04-07
That's wonderful to hear! Thank you so much for your concise and positive feedback. We're delighted to know that you consistently receive your orders in excellent condition, right on time, and exactly as ordered. We truly appreciate your trust in Carewell and are glad we can be a reliable source for you. Thanks for letting us know!
This was. My first time using this company but I read the reviews and they were great. The product was exactly as stated. The price was very reasonable and the shipping
Was paid. It came in a timely manner I would not hesitate to
Order from them agsin
Reply from Carewell2025-04-06
That's fantastic to hear! Thank you so much for sharing your positive first experience. We're thrilled that the product met your expectations, the price was reasonable, and the shipping was timely. We appreciate you taking the time to mention the great reviews you read – we strive to live up to them! We look forward to the opportunity to serve you again in the future.
This company should be a model for others. Customer service quickly resolves issues and treats customers with dignity, respect, and professionalism. You have a wide choice of items, and quick delivery.
Reply from Carewell2025-04-02
That's wonderful to hear! Thank you so much for taking the time to share such positive feedback. We truly appreciate your kind words about our customer service, product selection, and delivery speed. We strive to provide all our customers with excellent service and a positive experience, and it's very rewarding to know we've succeeded in your case.
R
Rebecca Vernon · 1 review · Experienced 2025-03-12 ·
★★★★★
Overall a wonderful service
Their product selection is great and affordable. They deliver rather quickly and package everything up nicely.
Reply from Carewell2025-03-27
We're delighted to hear you're enjoying our great product selection, affordable prices, fast delivery, and careful packaging. We strive to provide excellent value and service. Thank you for your support!
I have been ordering products from Carewell to help me care for my mom at least 5 years if not more. They have always been great! Awesome products, fast delivery times and the best customer service ever! All my dealings with carewell have been great! Well pleased. I highly recommend.
Reply from Carewell2025-03-25
Thank you so much for your kind words and for being a loyal customer for over five years! We're thrilled to hear you've consistently had a great experience with our products, delivery, and customer service. We truly appreciate your recommendation!
S
Susan Ricer · 2 reviews · Experienced 2025-03-22 ·
★★★★★
Carewell always delivers my tranquility…on time.
Carewell always delivers my tranquility on time. I can count on it. I am incontinent due to Neuropathy killing the signal between my bladder and my brain. I need to have my product on time, because it is the only brief that will hold my urine, so I can travel about.
Reply from Carewell2025-03-23
We understand completely how important it is for your Tranquility briefs to arrive on time. We're so glad to hear you can count on us for reliable delivery. We know how essential it is for you to have the right product to maintain your mobility and travel, and we take that responsibility very seriously. Thank you for trusting us to provide this vital service for you.
We received our monthly autoship supplies from Carewell. The day after we received them, the person using them passed away. I contacted Carewell customer service about returning the items and they were very kind, sympathetic and helpful.
I would highly recommend this company.
Reply from Carewell2025-03-23
We are deeply saddened to hear of your loss. Please accept our sincerest condolences during this difficult time. We are glad to hear that our customer service team was able to provide you with kindness and helpful assistance during such a challenging moment. We understand that this is a very difficult time for you and your family. We appreciate you taking the time to share your experience with us, and we are honored that you would recommend our company. We are here to support you if you need anything further.
I can get what I need from several different places, but Carewell has very good pricing and their shipping is the best! I tend to wait til the last minute to order, due to a lack of funds, but Carewell has always come through for me with their shipping!
Reply from Carewell2025-03-22
Thank you so much for your kind words! We understand that timing can be crucial, and we're glad our pricing and fast shipping have been reliable for you. We appreciate your trust in Carewell!
S
Shirley · 1 review · Experienced 2025-03-18 ·
★★★★★
The service is excellent
The service is excellent, When I couldn’t figure out how to order someone was right there to help me get everything I needed, and getting my Order delivered was Fast less than (3) days also they kept me posted on my orders the follow Up is awesome
Reply from Carewell2025-03-20
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our service and fast delivery. We appreciate your feedback!
B
Barbara West · 2 reviews · Experienced 2025-02-27 ·
★★★★★
Ordering is easy
Ordering is easy
Delivery is quick and discrete
The product I order fits well and doesn't leak
The product I order is reasonably priced
Reply from Carewell2025-03-15
It's wonderful to hear you're completely satisfied with your experience, from the ordering process to the product itself. We appreciate your feedback and your business!
I am so glad I found Carewell. I am of the "sandwich generation" caring for my one year old grandson and my 83 year old father.
I ordered a nebulizer and it came so quickly. It is a great product and has worked wonders for my family. I greatly appreciate the small town feel offered by Bianca and Jonathan and would recommend working with Carewell to anyone in my circle.
Thank you for being YOU! Be well!
~Tracy
Reply from Carewell2025-03-15
Thank you so much for sharing your wonderful experience Tracy! We're thrilled the nebulizer arrived quickly and is working so well for your family. We know how demanding it can be to be a part of the 'sandwich generation', and we're here to help make things a little easier. Thank you for being a part of the Carewell family! Be well!
