I haven't had anything but a pleasant…
I haven't had anything but a pleasant experience 😁
About Carewell
Data updated- Website
- carewell.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 76 reviews
- Replies to negative
- 91% (20/22)
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Is Carewell legit?
Carewell (carewell.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
speedy delivery
care well has all the supplies any patient would need without the hassle of going out and shopping
Andrea and Elisabeth were friendly and…
Andrea and Elisabeth were friendly and attentive. I especially liked that Carewell offers text messaging as a means of contact. I love the quality of the overnight briefs. I tried a few other store brands and, after seeing a Carewell commercial (before that, I had never heard of Carewell), placed my first order. The material is stretchy, and they hold a lot of fluid. I feel at ease using them on my loved one and will not go back to the other brands for incontinence management. Ty
Carewell makes it possible to shop for…all the supplies we need.
Carewell makes it possible to shop for what I need for supplies to care for my husband!! I used to have to shop and look in multiple stores to find sizes. Creams , gloves and wipes and it was expensive. AND the supplies are delivered when they say right to my door!
Misleading Return Policy
Purchased 2 different sized adhesive bandages. Before purchasing, I reviewed the fine print to determine the return policy since I knew I wouldn’t keep both sizes - was unsure of the size needed. I also checked the exclusion list. Adhesive bandages ARE NOT listed on the exclusion list. When attempting to return them, I was told they’re an excluded item, yet they ARE NOT listed. I was told they’re categorized as a bio-hazard material. This is an UNOPENED BOX of INDIVIDUALLY WRAPPED bandages - nothing missing since the box was never opened. In furtherance of their dishonesty, I was told it’s indicated at checkout that these bandages are a “final sale.” That is FALSE!! IN FACT, at checkout it states: “FREE RETURNS WITHIN 30 DAYS” with an asterisk pointing to exclusions. Bandages are not listed on the exclusion list and are not indicated as being a final sale. Instead I was advised, at Carewell’s discretion, that they have placed “bandages” in an ambiguous category of BIO-HAZARD MATERIAL??? If these bandages are biohazard, why isn’t it listed on the box??? THEY ARE UNUSED AND UNOPENED. It appears in categorizing this way, it provides Carewell the opportunity to rationalize the categorization of any item it sells. BEWARE AND DO NOT PURCHASE FROM CAREWELL IF YOU ARE UNSURE WHETHER OR NOT YOU WILL KEEP THE ITEM. Their return policy is clearly MISLEADING. ALSO BEWARE OF SHIPPING CHARGES! You must pay shipping charges if your order doesn’t meet their $$$$ criteria. Finally, I contacted McKesson, the manufacturer, and provided them with the item number - McKesson Item MFR - #466874. I was told this item is definitely NOT listed as biohazard material.
Use Carewell - avoid Engoloid Medical LLC (Amazon supplier)
Carewell is so much better than my experience of Engoloid Medical LLC, which Amazon uses as a supplier). Orders are processed quickly and delivery is made as instructed (take a lesson Engoloid!)
Great company
They have a variety of options and the customer service team always responds to emails or the chat when it is available. The delivery always on time, fast delivery.
Great experiences
I've never had a bad experience with Carewell. They've always been a fast delivery, accurate, lowest prices for what I've needed and nice on the phone. I'm glad I found them.
I LOVE ALL OF CAREWELL'S PRODUCTS AND…
I LOVE ALL OF CAREWELL'S PRODUCTS AND EXCEPTIONAL CUSTOMER SERVICE!!! I HAVE BEEN A CUSTOMER FOR 3+ YEARS. I WILL NEVER ORDER FROM ANYONE ELSE!!!!
Misleading Autoship Promotion
Misleading Autoship Promotion and Refusal to Cancel an Unshipped Order I find some of Carewell’s autoship practices misleading and unfair. I received an email advertising a 30% autoship discount. I had already used an introductory autoship discount in the past, but since Carewell sent the offer to my account again, I reasonably believed I was eligible. I placed and paid for an autoship order through the promotional email, but no discount was applied. I decided not to pursue the issue at the time and moved on. Unfortunately, I later forgot that autoship was still active. As soon as I received an “order received” email for the next shipment, I contacted live support within approximately 30 minutes. The order had not even shipped yet, but the representative claimed that it could not be canceled and that there was nothing they could do. They then told me that I could simply refuse the packages. This response felt dismissive and unrealistic because delivery drivers normally leave packages at the door without waiting for the customer to personally accept or reject them. In my experience, Carewell used a promotional email that did not provide the advertised discount, then refused to cancel an automatically generated order even though I contacted them almost immediately and before shipment. Their response showed no reasonable effort to resolve the situation.
The items were easy to look up and…
The items were easy to look up and purchasing what I needed was easy. And the discount really helped me. All the items that I needed at that time I could purchase a smaller quantity. So, thank you again I will be using your services again.
Reply from Carewell2026-07-28
Thank you so much for taking the time to share your feedback! We are delighted to hear that finding and purchasing your care supplies was such an easy process and that the discount was helpful to your budget. We know that every caregiving situation is unique and that buying in bulk isn't always practical. That is why we make sure to offer flexible quantity options so you can order exactly what you need, when you need it, without extra clutter or expense. Thank you for your trust in Carewell. We are so glad to hear you'll be using our services again, and we look forward to supporting you on your next order!
Carewell has delivered superior health…
Carewell has delivered superior health needs products to me for at least 12 years. Their delivery is amazingly quick. I trust them.
Reply from Carewell2026-07-28
Thank you so much for this incredible review and for being a part of the Carewell family! We are deeply honored by your long-standing trust in us and thrilled to hear that our products and amazingly quick delivery have consistently met your health needs over the years. Knowing we have earned your trust over more than a decade means everything to our entire team. We work hard every single day to ensure your care supplies are reliable, high-quality, and arrive right when you need them. Thank you for your incredible loyalty and support throughout the years. We look forward to continuing to provide you with the same trusted service for many more years to come!
Love the cardinal bed pads
Love the cardinal bed pads. They are the greatest. Husband is bedridden.
Reply from Carewell2026-07-28
Thank you so much for taking the time to share your feedback! We are so glad to hear that the Cardinal bed pads are working so well for you and your husband. Caring for a bedridden loved one comes with unique challenges, and having reliable, high-quality supplies that you can trust to keep him comfortable makes all the difference. Knowing that these pads are making your daily care routine a little easier means the world to us. Thank you for your trust in Carewell and for being a part of our family. Please feel free to reach out whenever you need to restock—we are always here to help support you both!
The employee was very nice
The employee was very nice, knowledgeable and filled my order correctly 😁
Reply from Carewell2026-07-28
Thank you so much for taking the time to share this wonderful review! We are absolutely delighted to hear that our team member was so nice and knowledgeable, and that your order was filled perfectly! Our team takes great pride in knowing our products inside and out so we can help you find exactly what you need with zero hassle. Ensuring your orders are complete, accurate, and handled with care is always our top priority. Thank you for choosing Carewell and for being a valued part of our family. We look forward to taking great care of you on your next order!
Pleasure being connected with a human
It was a pleasure talking to a human right away without going through a machine first!
Reply from Carewell2026-07-28
Thank you for sharing your feedback! We are thrilled you enjoyed connecting directly with a real person right away. We know how frustrating automated phone menus can be, which is why we prioritize fast, friendly human support for every call. Providing that personal touch is at the heart of what we do. Thank you for choosing Carewell—we are always here whenever you need us!
Authorship service
I have used Carewell’s authorship program to send my mother monthly items. The Carewell team have always been very helpful and the deliveries on-time. If there was a delay (I think once), I was notified in advance. I also appreciated the text a few days before the shipment in case I needed the items earlier or later. They are a great provider! Thank you!
Reply from Carewell2026-07-28
Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that our Auto-Ship program makes sending your mother's monthly supplies seamless and stress-free. We know how important clear communication is when managing care for a loved one, which is why we always aim to keep you informed every step of the way—from advance delivery reminders to prompt updates if a delay ever occurs. Knowing that these features help you tailor shipments to your family's exact needs means the world to us. Thank you for your trust in Carewell and for allowing us to support you and your mother. We look forward to taking great care of your upcoming shipments!
Carewell is family-owned
Carewell is family-owned, and they act like it by being aware of the need to create a variety of products so a carer can tailor those products to their loved one’s needs. I have used them over several years and the customer service was great and shipping quick.
Reply from Carewell2026-07-10
Thank you so much for taking the time to share this wonderful feedback! We are absolutely thrilled to hear that our family-owned values shine through in the care and service we provide. As a family-owned company, we know firsthand that caregiving is deeply personal. That is exactly why we work hard to offer a wide variety of high-quality products, so caregivers like you can easily tailor the care to your loved one's exact, unique needs. Knowing that we have consistently supported you with great customer service and quick shipping over the past several years means the world to us. Thank you for your incredible loyalty and for being such a valued part of the Carewell family. We look forward to being here for you and your loved one for many more years to come!
Carewell is the most trustworthy…
Carewell is the most trustworthy company I've dealt with online. Their Customer Service is quick to help and their word is good. My orders always arrive when I've been told they would. Today I needed to change a date for delivery as I did not need the product yet. I accidentally changed the delivery to the wrong date and I was able to contact Customer Service and they corrected my error for me and couldn't have been nicer. Marian S.
Reply from Carewell2026-07-10
Thank you so much for sharing your wonderful experience with us! We are absolutely honored by your kind words and thrilled to know that Carewell has earned your trust as a reliable place to shop online. We completely understand that schedules change and accidents happen, which is why our customer service team is always here to step in and help. We are so glad our representative was able to quickly correct that delivery date for you and make the process completely stress-free. Keeping our word and delivering your essential supplies exactly when you need them is our top priority. Thank you for your loyalty and for taking the time to highlight our team's support. We look forward to taking care of your next delivery!
Great Company for Care giving Products
I have used this company for the past several years. I have been very impressed with their professional knowledge of products. The ordering process is easy and flawless. Customer service is excellent!
Reply from Carewell2026-07-10
Thank you so much for your incredible loyalty over the past several years! We are absolutely thrilled to hear that you have been so impressed with our team's professional product knowledge and that the ordering process has been easy and flawless for you. Our main goal is to make managing your essential care supplies as smooth and stress-free as possible, from the moment you call or click to the moment your package arrives. Knowing that our customer service team has consistently delivered excellent support throughout your journey means the world to us. Thank you for your continued trust in Carewell. We look forward to providing you with the same flawless service for many more years to come!
Carewell is my favorite incontinence company to order from.
Carewell is my favorite incontinence company to order products from. They have a more variety of incontinence products to order. I have been ordering incontinence products from them for a long time. I have never had an issue with them. My products are shipped right on time and the packages are never demaged. I absolutely love Carewell.
Reply from Carewell2026-07-10
Thank you so much for this wonderful review and for naming us your favorite company to shop with! We are absolutely thrilled to hear that you love our wide variety of incontinence products and that your orders have consistently arrived right on time and in perfect condition. Our main goal is to make managing your essential care supplies as reliable and stress-free as possible. Knowing that we have supported you for a long time with zero issues is the ultimate compliment for our team, and we take great pride in making sure your packages arrive safely at your door every single time. Thank you for your incredible loyalty and your trust in Carewell. We love having you as part of our family and look forward to continuing to provide you with excellent service for a long time to come!