Carewell

Thank you so much for taking the time to share your experience with us. First and foremost, we are so incredibly sorry for the shock of receiving those marred and stained pads. We hold our products to the highest quality standards, and it sounds like these bags may have slipped through a rare manufacturing machine error. We completely understand that sending photos and product numbers over a phone or computer can feel overwhelming, and we are so glad to hear that our representative was able to walk you through the process with the kindness, patience, and respect you deserve. We never want our customers to feel belittled, especially when dealing with a frustrating situation, so hearing that our agent made you feel calm and supported means the world to us. We are so glad we could help get this sorted out for you. Thank you for your continued trust in Carewell, and please never hesitate to reach out to us if you ever need a helping hand in the future!

Thank you so much for taking the time to share your feedback! We are absolutely delighted to hear that our representative was both knowledgeable and understanding of your budgeting needs. At Carewell, we know that managing care can come with financial considerations, and our team always strives to provide expert guidance that balances high-quality care with what makes sense for your budget. Knowing that our team member listened carefully and helped you navigate your options means the world to us. We truly appreciate your trust in us and look forward to helping support you and your family with any future needs!

Thank you so much for sharing your wonderful experience with us! We are absolutely delighted to hear that our live representative was able to answer your questions and get you set up with exactly what you needed right from the start. We are especially glad to hear that our direct pricing provided you with great cost savings compared to your previous out-of-pocket insurance expenses! While Carewell does not process insurance directly, we are always happy to provide that detailed, itemized receipt so our customers can easily submit claims to their private providers independently. Thank you for your trust in us and for highlighting our prompt shipping. We look forward to providing you with the same excellent, friendly service on all your future orders!

Thank you for reaching out and sharing your experience. We are very sorry to hear that you received a medical device that is not working properly, and we sincerely apologize for any frustration or misunderstanding regarding your refund options. We want to assure you that Carewell stands behind the quality of the products we provide. While our standard health and safety regulations mean we cannot accept returns on opened items that simply did not work out, defective, broken, or malfunctioning items are absolutely eligible for assistance, including replacements or refunds. We never want our customers to be stuck with a product that does not function as intended. We want to resolve this for you immediately. Please reach out directly to our support team at 800-696-2273 or email us at [email protected] with your order details so we can investigate the issue with your device and process the appropriate refund or replacement right away. Your satisfaction and trust are incredibly important to us.

Thank you so much for this wonderful 10-star review! We are absolutely thrilled to hear that your order arrived quickly and was exactly what you were looking for. Our team works hard every day to ensure shipments go out promptly, and knowing that our staff's sweetness and professionalism shined through means the world to us. Your kind words bring a huge smile to all of our faces! Thank you for being a part of the Carewell family. We look forward to providing you with the same excellent service on your next order!

Thank you so much for this beautiful feedback! We are absolutely thrilled to hear that Carewell is your go-to place for everything you need to care for your loved one. Our primary goal is to make life easier for caregivers by keeping essential, high-quality supplies in one convenient place, so you can focus on what matters most—spending time with that someone special. Knowing we can support you in providing that care means the world to us. Thank you for your trust in us, and we look forward to being here for you and your family for all your future needs!

Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that you received such a timely response from our customer service team. Providing prompt, helpful, and reliable support is exactly what we strive for at Carewell, and it is wonderful to know our team met your expectations. We truly appreciate your feedback and your trust in us. Please feel free to reach out to us again whenever you need assistance—we are always here to help!

Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that our team member provided such excellent support by truly listening to your needs and questions. We always want our conversations to feel helpful and personalized, so it is wonderful to know that her recommendations gave you options you are excited to try. We are grateful for your kind words and your trust in Carewell. Please feel free to reach out to us again whenever you need assistance—we look forward to hearing how those products work out for you!

Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that our team member provided such excellent support by truly listening to your needs and questions. We always want our conversations to feel helpful and personalized, so it is wonderful to know that her recommendations gave you options you are excited to try. We are grateful for your kind words and your trust in Carewell. Please feel free to reach out to us again whenever you need assistance—we look forward to hearing how those products work out for you!

Thank you so much for sharing this wonderful feedback! We are absolutely thrilled to hear that our team member was so courteous and helpful during your interaction. We know that navigating care supplies can sometimes feel overwhelming, and our team strives every day to bring patience, warmth, and true support to our customers. Knowing that he made you feel cared for—to the point of wanting to give him a hug—means the world to us and tells us we are doing our job right. Thank you for your incredible kindness and for being a part of the Carewell family. We look forward to being here for you whenever you need us next!

Thank you for reaching out and sharing your experience. We are very sorry to hear that the blood pressure monitor did not work as expected for you. We understand how frustrating it is to purchase a brand-new device only to find it doesn't meet your needs. Regarding our return policy, we sincerely apologize for the frustration this has caused. Due to health and safety regulations, we are unable to accept returns on items once they have been opened or used, even if only tried once. We strive to be as clear as possible about these guidelines, but we realize how disappointing this outcome is. We appreciate you taking the time to share your feedback with us. If you have any further questions regarding your order, please feel free to contact us at 800-696-2273 or email [email protected].

Thank you very much for taking the time to share your positive experience with us! We are delighted to hear that your order arrived promptly within two days, well-packaged, and at an excellent price. Providing fast shipping and immediate phone support without long wait times is exactly what we strive for at Carewell. We are especially glad that you enjoyed a hassle-free ordering process. Because Carewell does not accept insurance, Medicare, or Medicaid as a form of payment, we are able to eliminate the usual paperwork, long waiting periods, and red tape that customers often face elsewhere. Please note that items purchased through Carewell are not eligible for Medicare reimbursement. However, if you ever need to submit a claim to a private insurance provider, we are always happy to provide you with an itemized receipt for your submission. We truly appreciate your business and your recommendation. We look forward to supporting you with all your future care supply needs!

Thank you very much for taking the time to share your experience with us. First and foremost, we are so glad to hear that our customer service team has been a professional, compassionate, and helpful resource for you as you care for your mother. Supporting caregivers is incredibly important to us, and we are glad we could help you find the right products for her needs. We also appreciate your feedback regarding our promotional offers. While the specific terms and usage limits for our discounts are outlined in the disclaimer of the email, we understand how frustrating it is to receive an offer for a coupon you've already fully utilized. We want to ensure your experience with us remains as smooth as possible. Please feel free to reach out to us at 800-696-2273 or email us at [email protected] if you need any assistance with your account, or if we can help support you and your mother with any future needs. We truly value your loyalty.

We would like to start by offering our deepest and most sincere condolences on the passing of your aunt. We understand that this is an incredibly difficult time for your family, and we are truly sorry for your loss. Regarding the PureWick system, we sincerely apologize for the frustration and the discrepancy you felt between our website and your experience with our team. We understand that a $500 expense for an unopened item is a significant burden. Because the PureWick is a specialized medical device, health and safety regulations require us to maintain a strict final-sale policy once it has left our controlled environment, as we cannot verify its condition for resale to another patient. While we are unable to accept a return for this specific system, we want to ensure your concerns are fully heard and that any questions regarding our policy are addressed clearly. Please feel free to reach out to us at 800-696-2273 or email [email protected] if you would like to discuss the details of your order or the specific safety guidelines we must follow.

Thank you so much for your incredibly kind words! We are thrilled to hear that Carewell has consistently exceeded your expectations. Knowing that our product selection meets your standards for high quality is wonderful, but we are most proud of your praise for our team. We believe that providing medical supplies is about more than just a transaction; it is about providing "seamless and reassuring" support during important times. Our staff strives every day to be knowledgeable and compassionate, and it is rewarding to know that their efforts to "go the extra mile" have made such a positive impact on your experience. We are truly honored by your confidence in recommending us to others. We appreciate your trust and look forward to continuing to provide you with the reliable supplies and outstanding support you deserve.

Thank you so much for the incredible feedback! We are honored to be described as the best company you’ve dealt with. Our goal is to provide a support system that is as reliable as it is kind, so hearing that our team was consistently friendly, courteous, and helpful means the world to us. We also know that when it comes to caregiving, "ahead of time" is the best kind of delivery. We’re thrilled that our shipping speeds exceeded your expectations! Thank you for your trust and for recommending us so highly. We look forward to continuing to provide you with that same 100% effort in the future.

Thank you for being a loyal Carewell customer and for reaching out to share your experience. First, we would like to express our support to you and your wife during this time of transition with her health. We sincerely apologize for the frustration caused by being unable to return the unopened cartons of pull-ups. We understand that it feels unreasonable to be unable to exchange a product that is still sealed, especially as a long-time customer. We are committed to full transparency, and it is important to share that our policy regarding the return of certain personal care items is strictly driven by health and safety regulations, as we cannot recirculate these products once they have left our controlled environment. However, we value your loyalty and hear you clearly—this felt like "poor customer service" during a time when you needed a partner most. We would like to take a closer look at your account and see how we can better support you in transitioning to the correct size for your wife. Please contact us directly at 800-696-2273 or email [email protected] so we can discuss your situation further and work toward a resolution that recognizes your history with us.

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our phone support team was helpful and that you are enjoying the speed of our shipping. We are especially glad to see that our Auto-Ship program is working so well for you. Providing a reliable 60-day delivery schedule with a 5% savings is exactly how we aim to make caregiving a little easier and more affordable. It’s wonderful to know you have one less thing to worry about on your to-do list! We truly appreciate your business and your trust in us. We look forward to continuing to support you with your future orders.

Thank you so much for sharing your experience! We are delighted to hear that our team was able to help you navigate your orders and ensure you received the correct items. We understand that finding the right care supplies can sometimes be a bit of a process, and we never want our customers to feel stuck with a mistake. Providing friendly, knowledgeable support to help you find exactly what you need—and getting it to you immediately—is exactly what we strive for at Carewell. We truly appreciate your business and are so glad we could make the exchange process smooth and "hassle-free" for you. We look forward to supporting you with your future orders!

Thank you for reaching out and sharing your experience. We sincerely apologize that we did not deliver on our promises and that our support team failed to provide the assistance you needed. We understand how vital timely deliveries are when it comes to care supplies, and we are disappointed that we let you down. We are committed to full transparency and take your comments regarding delivery consistency very seriously. Please know that we are actively reviewing our logistics and support protocols to address the issues you’ve highlighted and to ensure we are meeting the standards our customers expect and deserve. While we understand your decision to order directly from the manufacturer, we would welcome the opportunity to look into your specific case to see exactly where our process failed. Your feedback is essential as we work to improve our systems and our service. Please feel free to contact us at [email protected] if you would like us to investigate this further. We wish you the very best in finding the supplies you need.