Car Part Mall (carpartmall.com) has a 4.4 out of 5 rating on OK.one, based on 54 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 86% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
Inquired if the gauge cluster had been tested and verified. I was told it had and was sent a picture of the gauge lit up. Upon installing the cluster in my car the speedometer does not work. This is the reason I purchased the cluster, my speedometer does not work. It would have been nice to know "tested and ready" meant they plugged the cluster up and made sure all the lights worked.
In good condition and on time
Excellent customer service! We ordered the right part for the wrong side of the car. Alex sorted it out within a few minutes and the new correct part is on its way. Thanks!
The part for my car arrived quickly, it was a used part that controls my ventilation in my Ford Escape. It was easy to install (thank you Youtube!) and it worked perfectly. The price was good. Very satisfied.
The part was as described, at a good price and delivered on time.
We are happy to help maintain and repair your vehicle. Don't hesitate to contact us; we are here to serve you.
Item listed as fitting to a 07 mini cooper s r56 n14, well, it does not fit.
Hello valued customer, we are sorry to hear this. Why haven't you initiated a return for the part if it's not compatible with yours? We have no record of this issue; we only learned about it through this comment. We invite you to contact us so we can find a solution.
I entered my vehicle specifications into Car Mall’s website and was shown a picture of a part that was supposedly compatible with my vehicle. Based on the information they provided, I placed the order. The item arrived quickly, but the part they sent was completely wrong. After contacting customer service, they eventually admitted they did not actually have the correct part I needed — yet they sent me a different item anyway. What makes this even more frustrating is that they refused to provide a prepaid return label and expected me to pay the return shipping costs for their mistake. If a company sends the wrong item because of their own error and knowingly substitutes an incorrect part, the customer should not have to pay to return it. Very disappointing experience and poor customer service.
We sincerely apologize for the inconvenience and regret that your experience did not meet your expectations. We would like to clarify that while we provide free shipping on orders, our standard store policy requires customers to cover return shipping fees. In this specific case, the sun visor itself was compatible with your vehicle; however, there was a difference in the plug shape (triangular vs. square connector), which was detailed in the listing photos of the item selected during checkout. Since we currently do not have another unit with your exact connector type to offer a direct exchange, the best course of action is to initiate a return. To ensure your satisfaction and resolve this misunderstanding, you will receive a full refund for your purchase. Our customer service team is fully available to guide you through this process quickly. We highly appreciate your feedback, as it helps us improve our customer support and listing accuracy.
Fast service
Good service. Received order quickly.
I ordered a part and the wrong part was sent to me, things happen. I immediately contacted the seller through email and to my pleasant surprise the seller contacted me asap! They were very responsive and immediately refunded my money due to they no longer had the part I needed. I would buy from them if needed due to their customer service.
The item I purchased arrived promptly, packaged well. The item itself is exactly what I needed. Priced well. Thank you
Always at your service. We are ready whenever you need us.
Timeliness, free shipping
Always a pleasure, dear Andrew.
I purchased a hard to find used part. It was packaged well, it shipped quickly, and it arrived as described. I was thrilled. It also came with instructions on how to get instant support if I had any issues. I will shop here again.
Many thanks for your comment, dear Richard; we are always at your service.
I ordered a tail light for my 2007 Cadillac CTS it came and was exactly what I needed! It even came earlier than expected! Thank you so much! A great place to do business with!
My pleasure, Melody. Best regards. We remain at your disposal for any further questions.
Would not suggest using this company. Ordered an inner door handle and after slow shipping opened the box and they sent me a seat belt latch! Emailed them and response was like I was lying so then called and guy said will call you back well did not happen then I called them and I find out they did not even have part I ordered so they sent a cheap part hoping I go away. Won’t do business again too many honest folks in the United States
We sincerely regret that your experience was not what you expected. As we mentioned in our previous communications, there was an error when packing your order, and we completely understand your frustration. We want to emphasize that as soon as you notified us of the problem, we proceeded to investigate what happened and issued a full refund for your purchase. We also offered you a special discount to try to compensate for the inconvenience; our priority was to provide you with an immediate solution. You can check your emails; you always received a response from us on the same day you filed your complaint. We hope you will give us another opportunity in the future. Blessings.
I would like to say you guys are awesome and trustworthy but i haven’t received my order yet. I’m sure you guys are amazing in what you do in helping people get their order. Keep doing what you’re doing and people will appreciate it alot 😁🤙🏾
Thank you for your rating. We are here to help. Your order will be delivered on February 21st. You can verify this with your tracking number in the order tracking section. An email with this information was sent to you at the time of purchase. Thank you for your feedback. Please let us know when you receive your package.
It was easy to navigate on the website I chose the part that I needed paid for it and they sent it out real quick I got a few days later part is perfect no scratches looks brand new I would recommend this place to whoever needs parts with their vehicle
Always at your service
was fast , correct part first time
Very helpful and quick with responding.
54 reviews matching