Happy customer!
I've wanted a laser machine for a long time and I finally got one! So far, I am loving it. It's an awesome addition to my projects. As a beginner user, I highly recommend this machine. Also, their customer service has been amazing.
About Carverall
Data updated- Website
- carverall.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 31 reviews
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About this business
Carverall is a professional Seller of Compact Laser Engraving Machines.
Written by the business, not verified by us.Is Carverall legit?
Carverall (carverall.com) has a 4.9 out of 5 rating on OK.one, based on 33 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; Reviews mostly discuss Product, Customer service, User experience; 31 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and extremely helpful staff members who always take their time to resolve technical setup issues completely. Many people are extremely pleased with the overall quality of the products, finding them to be an awesome and reliable addition to their daily creative projects. Though some reviewers experienced initial delivery snags, minor shipping damage, or missing accessories, the dedicated support teams quickly provided replacements and helpful solutions. Beginner users also mentioned finding the initial setup process slightly challenging before receiving patient assistance from the knowledgeable team.
Auto-generated from all reviews of this business. For reference only.What people say
Great support point I g to the right laser usage
Yes, I am happy with your service! You were very patient and answered all my questions, and you were able to point me in the right direction! Very helpful! 💯
A1 Pro 12w
A1 Pro 12w What great service from Akon. I used what's app and he came straight back. The only downside with the my purchase was the manual is out of date with regards Lightburn software. However Akon was really helpful and solved me issues.
Great product cover is excellent I have…
Great product cover is excellent I have bought all the accessories
very fast delivery and good quality
The very fast and good delivery as well as the good qualitity of the Carverall X1Pro 20W Diode Laser Engraver | Model JL9_Work Area 300*300mm × 1. Also the support is great and in a minimum of time. Thanks a lot for your assistance,
Reply from Carverall2026-05-25
Thanks so much for your comment, we really appreciated.
My cable for my IR module was lost…
My cable for my IR module was lost during moving. I contacted Akon from Carverall and he was on it. He worked out every possible solution he could to get me this cable. Went so far as to contact his domestic counterpart to get me the cable. After no luck, Carverall and Akon and his US counterparts are sending me a cable from China free of charge, No that’s Customer Service.
Carverall K15 pro
I bought a K15 pro through Amazon and I'm currently waiting for the infrared and rotary package I ordered but I've had wonderful experience especially with Kiwi from carverall support team. He reached out told me about their promotions that they're running kept in constant contact with me, emailed me in a timely manner. Once I get my other packages I will update this review. So far my carverall k15 pro is working very very well I am more than satisfied and for once I made a purchase that I am extremely happy with with very low problems and I am excited to keep using this machine and hopefully it'll be the same people if a problem does occur in the future.
Wife got the K15 for me for Christmas
Wife got the K15 for me for Christmas, it is perfect for starter and intermediate use. Great service and speed of shipment.
Excellent
Despite some initial snags, the z12 fiber laser machine and the customer service proved exceptional. I would unequivocally recommend this company.
Technical Supports & Genuine Commitment!
I am writing to share feedback regarding my recent support experience. I have been attempting to install CutLabX on a Microsoft Surface Laptop 7 (Snapdragon 12-core CPU, 32GB RAM) running Windows 11 Home. Despite a lengthy remote session with your technical team, the installation was unsuccessful on this specific hardware configuration. However, I was able to install the software without issue on my older Dell Latitude running Windows 11 Pro. I would like to specifically commend Linsen and Akon for their outstanding professionalism. They dedicated nearly ten hours to troubleshooting my case, and I deeply appreciate their persistence and expertise. I hope the Carverall development team can address these Windows 11 Home/Snapdragon compatibility challenges in a future release. I am currently getting started with the K15 Pro settings and look forward to further updates. Thank you for the excellent service. Updated: Tue/Apr 7, 2026 Thank you for the update. But I'm not in a position to downgrade or reinstall the operating system on my new Microsoft Surface Laptop. Before I consider any drastic changes to my new laptop, has the Carverall development team specifically investigate the compatibility of CutLabX with the Snapdragon (ARM-based) processor. While the software installs successfully on my Intel-based Dell Latitude, it remains incompatible with the new Microsoft Surface hardware. Since my Surface Laptop is running the factory-default Windows 11 Home Edition with no additional security software or third-party modifications, the issue appears to be related to the processor architecture rather than my system configuration. I would prefer to avoid reinstalling or downgrading my OS, as this is a brand-new device. Instead, I hope the team can look into optimizing CutLabX for Snapdragon users Also, my Surface Laptop (7th Ed) is currently using the default Microsoft factory settings with no third-party security software. Because the installation works on my Intel i7 laptop but not on this Snapdragon model, it suggests a compatibility gap with the new processor architecture. I would appreciate it if the technical team could look into this specific comparison
Reply from Carverall2026-04-07
Hi, thanks for your comment, in fact, we have tested most of the Win10 and Win11, as per cross checking with our Engineers, there should be system update on your Win11, however due to the deep safety requirement of your notebook, if you want to use the machine, we hope you can install the formal and normal win10 and win11.
Best customer service ive ever had
Akon in customer service was the best ive ever experienced . Turned my frown upside down. Apparently customs broke up the product bc they wanted to designate the laser differently than it was packaged and sent as. Akon helped me every step of the way with even when I freaked out with wrong information from "shop app" I will definitely support Carverall more in the future
Reply from Carverall2025-11-10
Really sorry as the airmail deemed that the machine and air purifier are Electrically sensitive products, they split them into parcels.
Amazing products and company! Carverall for the win!
I had a fantastic experience with Carverall! Their team is incredibly helpful and knowledgeable about their products. From the start, they provided tons of useful information and guidance, which made selecting the right printer so much easier. I ended up choosing the A1 Laser, and I couldn’t be happier. It’s compact, powerful, and extremely user-friendly. The setup was straightforward, and everything just works as expected—no fuss, no confusion. It’s a solid, well-designed product that feels professional without being out of reach in terms of price. Overall, Carverall made the entire process smooth and stress-free. Their support and insight really set them apart. Highly recommend both the company and the A1 Laser!
I bought a A1 at Carverall Amazon…
I bought a A1 at Carverall Amazon platform but there is a problem with infrared laser module, customer service resolved my problem very fast and send me a new infrared laser module very soon.
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