Casino Guru

New evidence ignored, very disappointing complaint process

I am extremely disappointed with Casino Guru’s handling of my complaint involving GambleZen. After my original complaint, I obtained new evidence directly from Pragmatic Play’s own replay system showing three Gates of Olympus Super Scatter wins: CA$672.00 — Bet ID 55404981663249 CA$169.60 — Bet ID 55404874570249 CA$113.10 — Bet ID 55405034437249 Total: CA$954.70 Those specific winning Bet IDs do not appear in the game history available to me through GambleZen. There is also a separate CA$1,420.50 Hand of Anubis win, which GambleZen itself displays on my profile as my “best win.” Total amount requiring reconciliation: CA$2,375.20. GambleZen simply told me the winnings had been credited approximately two months earlier. Yet they never provided the exact wallet transactions, balance changes, round reconciliation, or any clear documentary proof showing where these specific winnings were credited. Casino Guru later told me they had reviewed a “complete gameplay log” and that everything was mathematically consistent. Fine. Then the question is incredibly simple: Do these exact Bet IDs appear in that log, and do they show the corresponding winnings being credited to my balance, yes or no? And if they do, why hasn't anyone provided these to me? The reason is simple. They don't. Casino Guru would not answer that question and rejected my new complaint despite the new provider-side evidence. That is what I find unacceptable. I am not asking anyone to take my word for anything. I have screenshots, Bet IDs, win amounts, missing history entries, and GambleZen’s own profile showing the Hand of Anubis win. If the casino’s records prove the money was credited, show the reconciliation. If they do not, then the previous conclusion deserves to be questioned. Players should be aware that Casino Guru may rely on casino-supplied evidence that the player is never allowed to see or independently verify. In my experience, that is not the level of transparency I expected from a complaint-resolution platform.

Dear Kristina and Casino Guru Team,

Dear Kristina and Casino Guru Team, I would like to state that my issue has not been resolved yet. I did not press any button to mark this complaint as resolved, and it might have happened by mistake. I am still waiting for your help and support regarding this matter. I kindly request your urgent assistance. At this point, I would be grateful if they could at least return even half of my hard-earned winnings back to my account as soon as possible. Thank you in advance for your time and understanding. Best regards, Xeyal_yasar1

Made a complaint after not receiving a withdrawl

Made a complaint after not receiving a withdrawl for over two weeks. Communication did take up to a few days before response but my withdrawl was finally processed on week three. I don’t know if it was casino guru that helped but they were great to talk to while I was waiting.

casino guru helped me a lot

casino guru helped me a lot. I have a serious problem with 777 bet.case my 6,20000 withdrawal is pending for more thean 1 Year 777 bet.case support tells me every day 24 hours but they never pay. total 4 withdrawals stuck since August 2023. I have filed a complaint and attached all proof. Please help me to get my money back from 777bet.case they are cheating players. Casino Guru is the only Hope for us. I have already sent a detailed complaint email to casino guru with all proof,

they didnt help me at all they sent me…

they didnt help me at all they sent me emaisl sayin check this check that but when i clicked on the link it went to a bunch of other complaint nothing to do with mine they today i get emsiul sayin rejected you cant reply to the emails its all autobot shit now adays you cant get any real person help its always autobot well imnot a robot so i dont wanna talk to a robot if guru gona send me somethign tellin me to respond then they need to have a link that i click and it goes to MY COMPLAINT not the whole worlds,,, no body wants to help anyone anymore its all whats in it for me THERE WAS NO WAY FOR ME TO REPLY TO SEND ANY INFO LIKE I SAID THE FIRST TIME IT TOLD ME TO CLICK ON A LINK I DID AND IT BROUGHT ME TO ALOT OF COMPLAINTS NOT MINE SO HOW CAN I RESPOND TO WHATEVER YPOUR WANTIGN IF WHEN I CLICK ON THE LINK TI TAKES ME TO EVERYTHING ELSE I REPORTED THEM COINSBACK TO CPFB AND GAMING COMMISSION AND I WAS ADVISED TO FILE DISPUTES ON ANY CHARGES I WAS CHARGED BY THEM ;LIKE YOU GUYS DID THEY SEND A PRETYPED MESSAGE TRYIN TO ACT ALL NIE AND PROFESSIONAL IN SAYIN THEY DONT CARE THEY AINT DOPIN ANYTHGIN AND TOUGHT LUCK FOR ME ONLY IN THEIR NICE PROFESSIONAL WORDS THE VP WROTE ME IN THE BEGINNING AND THEN HE WOULDNT EVEN HAVE THE RESPECT TO BOTHER TO RETRUN MY EMAILS I GOT ALL MY CHATS WITHTHEM IN PDF FORM I HAVE VIDEOS ETC I LOST OUT ON CASHIN OUT THE 100 DOLLARS AND JUST PLAYED IT BACK THATS WHAT THEY WAT PEOPLE TO DO ANYWAYS THATS WHY THEY MAKE THE REDEEM SO COMPLICATED I DID THEIR SO CALLED LIVENESS CHECK OVER 25 TIMES TOTAL WAITED 5 DAYS JUST TO GET IT CANCELED BY THEM THEY ARE CROOKS AND THEY JUST PLAIN OUT DONT WANNA PAY REDEEMS I DONT CARE WHAT ANYONE SAYS IM GOIN BY MY EPERIENCE JUST LIKE WITH THIS THERE WAS NO OPTION FOR ME TO REPLY TO YOUR PRETYPED MESSAGE SO I HAD TO GO IN A EDIT THE ORIGINAL A LEGIT BUSINESS IS OT GONNA MAKE THINGS DIFFICULT FOR CONSUMERS TO WORK THRU I KNOW HOW IT WORKS IF YA MAKE IT DIFFCULT AND ANNOYING THE PERSON WILL SAY HELL WITH IT AND GIVE UP ON IT JUST AS I DID I DONT NEED THE EXTRA STRESS AND AGGRAVATION AND THEY DIDNT WANNA HELP JUST CONTINUE WITH THEIR PRETYPED MESSAGES AND APOLIGING OVER AND OVER LIEK I TOLD THEM I DOTN WANNA HEAR SORRY SORRY AINT FIXING THE ISSUE IT WOULD BE NICE THAT WE COULD DO OR SAY ANYRTING WE WANTED AND THEN SAY I KNOW YOUR FRUSTRAITO AND I AM SO SORRY AND THEN WERE OFF THE HOOK IT DONT WORK THAT WAY THEN THEY SET MY ACCT SO THAT I WOULDNT GET THE VERIFICATION CODES IIN MYEMAIL THAT THEY REQUIRE IM GONNA STICK WITH SPIN QUEST MY FIRST REDEEM TOOK FEW DAYS BUT ALL THE ONES AFTER HAVE BEEN IN MY ACCT LESS THAN 5 MINUTES AND THEY DONT DO LIVENESS CHECK EVERYTIME THEY DONT PUT THEIR CUSTOMERS THRU A GREAT BIG HASSLE

Fantastic

Solved my issue with an online casino not paying out winnings.

Honestly cant fault them

Honestly cant fault them. Had a problem with dudespins not giving me my money. Reached out to casino guru and within 3 weeks of contacting them, dudespins deposited the 1500 they owed me

I had problems getting a withdrawal…

I had problems getting a withdrawal from a casino due to verification, they helped me and I received my money today, thank you so much😊

Trusted all the issues i had with NON…

Trusted all the issues i had with NON AAMS casino to them, and it worked perfectly.

I had a good experience with casino…

I had a good experience with casino guru. They helped me to get a complaint resolved with 1xbet in February 2025. Hopefully, they will guide me to get my withdrawal from 1xbet again worth INR 45,116 which has not been received from July 12th, 2026. I have filed a new complaint in casino guru which is under review

I think they are doing a great job…

I think they are doing a great job improving fair player treatment by casinos. Definitely recommend using that site.

Useful website if you want to check…

Useful website if you want to check information about online casinos before making a decision. I like that the site has reviews, ratings, and explanations in one place, so it is easier to compare different options. The layout is quite clear, and the information is presented in a simple way. Overall, it is a helpful platform for understanding casino websites more carefully.

This industry is pure evil. Not trustworthy. Corrupt shady unethical companies. 👎👹

This industry is pure evil. All so shady and corrupt. They can’t even be honest when it comes to reviews. They breach the guidelines what does that tell you about this shady place. They promote tonssss of unethical scam casinos. I have shared countless cases with them about casinos doing me dirty , always sides with casinos. Won’t let me leave honest reviews about casinos they are affiliated with. Have yet to play an online casino that eventually doesn’t get shady. I think it’s getting even worse and worse. One of my worse decisions I have ever made was starting to play online casinos. Lost tonsssss and been treated horribly by tons of them and scammed out if hundred thousands. These companies are soulless they have one concern taking as much as possible from people and giving back as little as possible.This place promotes these places then gaslights you for raising concerns. Evil corrupt unethical companies . 👎 👹

Went above and beyond in helping me…

Went above and beyond in helping me solve an issue with a casino that wasn’t paying. I tried other places and this was the only one that wasn’t afraid to push for the facts and make a fair assessment of the situation

Casino.guru is an excellent platform

Casino.guru is an excellent platform. I submitted a complaint regarding a casino, and they did everything in their power to ensure a positive resolution. Their team is professional, supportive, and truly dedicated to helping players. I highly recommend them!

They helped me receive a payment from a…

They helped me receive a payment from a casino. Great forum and great specialists!

A much needed and essential service…

A much needed and essential service offered by this company within the gaming industry. It helps to keep casino more fair and accountable to there players. Assisting gamers with comprehensive valuable ratings and allowing other players to share there experiences. They where able to assist me with an issue i had encounted with a casino when i needed it. As soon as they stepped in , my issue was resolved by the casino. This was done in a fair/ unbiased way at no cost, giving both sides an opportunity to discuss the issue. Easy 5 stars in my experience.

My to go to site for all the latest…

My to fo to site for all the latest updates spins and tournaments Always rewarding to come here and find my needs

I expected faster assistance from…

I expected faster assistance from Casino Guru. My complaint has been submitted, but after more than a day there has been no progress or update. At the same time, AvoCasino still has a high safety rating despite my experience with delayed withdrawals and conflicting information from support. I hope Casino Guru reviews my case thoroughly and evaluates player experiences carefully. I will update this review depending on how my complaint is handled.

Wery good!resolved