Casino Guru

Hi Je Be, Thank you very much for taking the time to share your experience with us. We truly appreciate your detailed feedback and are very happy to hear that our team could assist you during such a long and stressful withdrawal situation with Rabona Casino. We understand how frustrating delayed withdrawals and lack of communication from a casino can be, so it means a lot to us that you felt supported throughout the process. We are especially happy that Mirka could assist you during your complaint process and help move the communication forward. It is great to hear that after the case became publicly visible and all necessary documents were provided, your account verification was completed and your withdrawals started arriving regularly again. For anyone interested in reading more details about Je Be’s resolved complaint, you can find it here: 👉 https://casino.guru/complaints/rabona-casino-player-s-winnings-are-being-confiscated Thank you once again for your trust and kind words 💚 Best regards, Casino.Guru Team

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Hi Simeon, Thank you for updating your review and for sharing your experience in detail. We completely understand your disappointment regarding the final outcome of the complaint. 👉https://casino.guru/complaints/sun-palace-casino-player-s-withdrawal-is-delayed-due Unfortunately, in this particular case, our ability to help was significantly limited because Sun Palace Casino currently has a No Reaction Policy on our website, which is also clearly mentioned in our review of the casino. This means the casino does not cooperate with our Complaint Resolution Center, making mediation extremely difficult. As an independent mediator, we can investigate cases, review evidence, and communicate with casinos, but we do not have the authority to enforce decisions if the casino refuses to cooperate. That said, we still believe our transparent complaint process has value. Even unresolved complaints influence the casino’s Safety Index and public reputation on our website, helping inform other players about potential risks and encouraging better practices within the industry over time. We truly appreciate you taking the time to share your feedback. Best regards, Casino.Guru Team

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Hi Andre, Thank you very much for your lovely review and support! We’re happy to hear that you enjoy using our platform and that it helps you better understand games and your own playing habits. We would also like to gently remind you that gambling should always remain fun and entertaining, and it’s important to play responsibly and within your limits. We truly appreciate your positive feedback and wish you lots of enjoyment while using Casino Guru. Best regards, Casino Guru Team

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Hi Louison, Thank you very much for your kind review and support! We’re very happy to hear that your issue was resolved successfully. Romi, who assisted you with your complaint, will certainly appreciate your kind words and feedback. For anyone interested in reading more about the resolved case, it can be found here: 👉https://casino.guru/complaints/midarion-casino-player-s-withdrawal-is-delayed-and Thank you once again for your trust in our Complaint Resolution Center. Best regards, Casino Guru Team

Hi Janis, Thank you very much for your thoughtful and detailed review. We truly appreciate you taking the time to share your experience with our Complaint Resolution Center. We’re very pleased to hear that your issue was eventually resolved successfully and that you felt supported throughout the process. Cases involving confiscated winnings and KYC verification disputes can often be very stressful and complicated, so we’re glad we could help facilitate communication and push for a clearer explanation from the casino. Romi, who assisted you with your complaint, will certainly appreciate your kind words and recognition of her work. We also truly appreciate your advice to other players about being patient and providing all the necessary details — that can indeed make a significant difference during the mediation process. For anyone interested in reading more about the resolved case, it can be found here: 👉https://casino.guru/complaints/velobet-casino-player-s-account-has-been-closed-and-2 Thank you once again for your trust, patience, and support. Best regards, Casino Guru Team

Hi George, Thank you very much for your incredibly kind words and continued trust in our Complaint Resolution Center. Feedback like this truly means a lot to our entire team. We’re very happy to hear that you were satisfied with the assistance provided. Tomas, who handled your latest complaint, will certainly appreciate your recognition and support. We also appreciate the trust you’ve placed in us over time. You have submitted three complaints on our website so far, and we’re pleased that all of them were resolved successfully. For anyone interested in reading more about the latest resolved case, it can be found here: 👉https://casino.guru/complaints/posido-casino-player-faces-repeated-breaches-of-self-exclusion Thank you once again for your support and confidence in our work. Best regards, Casino Guru Team

Hi Diederick, Thank you very much for your kind review and support! 😊 We would just like to kindly clarify that Casino Guru is not an online casino itself. We are an independent website focused on casino reviews, player safety information, and helping players resolve disputes with online casinos. Still, we’re very happy to hear that you enjoy using our platform and appreciate your positive feedback. Best regards, Casino Guru Team

Hi Jere, Thank you very much for your thoughtful and detailed review. We truly appreciate you taking the time to share your experience with our Complaint Resolution Center. We’re very pleased to hear that your issue was successfully resolved and that you felt supported throughout the process. Peter, who handled your complaint, will certainly appreciate your kind words and recognition of his work. Cases involving disputed winnings and withdrawal limitations can be very stressful, so we’re glad we could help facilitate communication and contribute to a fair outcome. For anyone interested in reading more about the resolved case, it can be found here: 👉https://casino.guru/complaints/spinrollz-casino-player-s-withdrawal-is-unfairly-limited Thank you once again for your trust, patience, and support. Best regards, Casino Guru Team

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Hi Al, Thank you for sharing your perspective, even though we are sorry to hear that you were dissatisfied with the outcome of your complaints. We would like to clarify a few important points for transparency. Casino Guru’s complaint resolution service operates independently from affiliate partnerships, and our mediators are instructed to evaluate cases based on evidence, internal policies, industry standards, and the cooperation of both parties involved. Our website itself is built around transparency, honest reviews, and public accountability, so intentionally compromising our reputation by manipulating complaint outcomes would make no sense from either an ethical or business perspective. Regarding your specific case, one of the major concerns raised during the investigation was the mention of a chargeback/payment dispute attempt. Regardless of whether it was described as a “formal chargeback” or an “inquiry with a payment processor,” such actions are generally considered a serious red flag within the online gambling industry. Once a player initiates or threatens a payment dispute outside the standard complaint process, casinos often treat this as a breach of trust and we must take this into account during mediation as well. Based on the available evidence and communication, Michal handled the complaint according to our internal procedures. We also want to emphasize that our mediators regularly handle thousands of disputes publicly, often involving highly emotional situations and conflicting claims. While we always aim for professional and empathetic communication, we understand that not every outcome will satisfy every player. Nevertheless, we appreciate your feedback and wish you all the best moving forward. Best regards, Casino.Guru Team

Hi Nicolene, Thank you very much for your kind review! We’re really happy to hear that you enjoy using our website. We truly appreciate your support and look forward to hearing from you again soon. 😊 Best regards, Casino Guru Team