Certifix Live Scan

Customer service representative by…

Customer service representative by phone was super helpful!

Brian Schaal was extremely helpful in…

Brian Schaal was extremely helpful in getting my problem solved with 2 different orders I placed. I very much appreciated his help and speedy response time.

The representatives are really helpful…

The representatives are really helpful when online prepayment didn’t work as intended. The personnel onsite were also very kind and helpful.

I had a great experience because…

I had a great experience because Vincent kindly answered all of my questions.

Helpful and fast service!

Certifix support person Jared was very…

Certifix support person Jared was very helpful when I needed to purchase extra services following a fingerprint scan. Good transaction from beginning to end.

JaQuan was amazing when I discovered a…

JaQuan was amazing when I discovered a mistake I had made in registering for my fingerprints. He repeatedly answered my questions in quick succession and was so professional and helpful. I couldn't have asked for a better resolution to the issue.

Jared was very prompt and helpful…

Jared was very prompt and helpful during our correspondence. I needed additional documents signed for my background check and he was able to gather what was required to complete the check. Would recommend!

JaQuan with Support

JaQuan with support was extremely helpful. He was able to help me with my question in a very timely manner.

Prompt & helpful reply

Quickly and efficiently answered my…

Quickly and efficiently answered my questions and provided useful links and instructions.

Fast responses

Helpful, fast and courteous

Had my fingerprints taken as part of a Visa process. Phone support was very helpful during the fingerprint process and the email support was prompt and courteous when I asked about the remainder of the process.

JaQuan responded to my question sp…

JaQuan responded to my question sp quickly and completely. I was very impressed with the quality of communication and letting me know exactly what I needed to do. Thanks, JaQuan!

I received outstanding customer service…

I received outstanding customer service by Jaquan in a difficult situation. He expedited processing and shipment of my prints to my local Medical Board insuring my license application was smooth, rapid and complete. Thanks so much!

Fingerprints rejected but great customer service

Unfortunately, our fingerprints were rejected for lack of clarity and not being signed in the presence of the technician taking the prints. However, the customer service was very responsive each time I reached out with a question, and they were prompt to issue a refund.

Great help

Great and fast help Highly appreciated

I needed an actual fingerprint card

I contacted Certifix because I needed to find out about getting my fingerprints on an actual card that I could send to Nevada for my RN license. The team member was really helpful and helping me work through what needed to be done to get that card after I’ve already done my electronic fingerprints at a UPS store.

Jaquan was awesome

Jaquan was awesome. Very helpful very quick response time not only answered my questions, but also gave suggestions which I thought were incredibly helpful.

Tommy was very helpful

Tommy was very helpful and provided the receipt information needed for reimbursement.